LEMON LAW

Question 1

This is also known as “Alternative Dispute Resolution Act, RA 9285”

a. Ajudication
b. Mediation
c. Arbitration

Answer 1

c. Arbitration

Question 2

This takes place when the complainant and respondent chose a third party to settle their case

a. Ajudication
b. Mediation
c. Arbitration

Answer 2

c. Arbitration

Question 3

The coverage of lemon law is

a. 12 mo or 10,000kms, whichever comes first
b. 12mo or 20,000kms, whichever comes first

Answer 3

b. 12mo or 20,000kms, whichever comes first

Question 4

Lemon law originated in what country?

a. US
b. Philippines
c. Germany
d. Japan

Answer 4

a. US

Question 5

Vehicle used for Uber/Grab car is covered by Lemon law rights
True or False

Answer 5

False

Question 6

Lemon law covers

a. All types of motor vehicle
b. All products
c. Brand new motor vehicles
d. All of the above

Answer 6

c. Brand new motor vehicles

Question 7

A brand new motor vehicle is defined as

a. Used in any highway
b. Partially construct with new and old parts
c. Constructed entirely from new parts

Answer 7

c. Constructed entirely from new parts

Question 8

This is the act that strengthen consumers protection in relation to the purchase of a brand new motor vehicle

a. RA 10642
b. RA 10643
c. RA 10624

Answer 8

a. RA 10642

Question 9

Where can the customer see the notice of availment form for lemon law?

Answer 9

Warranty Booklet

Question 10

Mel owned a Toyota 86 and used it in circuit racing BRC, suddenly he noticed a knocking sound in the engine. Can he invoke his lemon law rights?
Yes or No

Answer 10

No

Question 11

The proceeding is administered by DTI, which should not exceed by 20 working days

a. Ajudication
b. Mediation
c. Arbitration

Answer 11

a. Ajudication

Question 12

This conference of two parties to settle their dispute

a. Ajudication
b. Mediation
c. Arbitration

Answer 12

b. Mediation

Question 13

Lemon law starts from the

a. Invoice date
b. Reservation date
c. Delivery date
d. Blind date

Answer 13

c. Delivery date

Question 14

Can a customer opt for a replacement unit without any additional cost/expense?

a. Yes as long as it is the same model, specification and kilometer reading
b. Yes as long as it is the same model and specification

Answer 14

a. Yes as long as it is the same model, specification and kilometer reading

Question 15

The following documentary requirements a customer must submit in availing lemon law rights:

a. warranty booklet and job order
b. warranty booklet, owners manual, job order, OR/CR and notice of availment form/letter
c. warranty booklet, owners manual, job order and OR/CR
d. warranty booklet, owners manual and job order

Answer 15

b. warranty booklet, owners manual, job order, OR/CR and notice of availment form/letter

Question 16

The government agency responsible for the implementation of RA 10642 is:

a. DTI
b. DFA
c. DOJ
d. DOTC

Answer 16

a. DTI

Question 17

This pertains to a condition that substantially impairs the use, value or safety of a brand new vehicle

a. Non - conformity
b. Conformity
c. Standards
d. Non- compliance

Answer 17

a. Non - conformity

Question 18

Who is responsible for the final repair attempt of the vehicle?

a. Servicing dealer
b. Accommodating dealer
c. Selling dealer
d. TESDA

Answer 18

c. Selling dealer

Question 19

Dealer installed non-authorized accessories is covered by lemon law
True or False

Answer 19

True

Question 20

Who is authorized to avail the lemon law rights

a. Spouse
b. Registered owner
c. End user

Answer 20

b. Registered owner