legal unit 2 aos 2

Question 1

fairness

Answer 1

all people can participate in the justice system and its processes should be impartial and open.

Question 2

fairness
impartial procces

Answer 2

people should not show bias towards either party.

Question 3

fairness
open procces

Answer 3

allows for the public to attend court hearings.

Question 4

fairness
participation

Answer 4

plaintiff and defendant should know the facts of the case.
accused should be able to defend themselves through a lawyer or personally.

Question 5

access

Answer 5

all people should be engaged in the justice system on an informed basis.

people must have the ability to use and participate in the justice system.

people need to understand the legal rights and processes involved in their case.

Question 6

equality

Answer 6

people should be treated in the same way.
in some cases people need to be treated differently in order to be treated the same

Question 7

mediation

Answer 7

parties in conflict sit and discuss issues and develop options and alternatives with with the aim of reaching an agreement.

mediator is an independent third party who facilitates communication and encourages parties to reach an agreement without making suggestions or interfering.

Question 8

arbitration

Answer 8

an independent third party listens to both sides and makes a decision that is legally binding.

parties have no control over the outcome- access
binding decision- equality

Question 9

tribunals

Answer 9

dispute resolution bodies that obtain their power to resolve certain types of disputes of parliament.
provide a low cost, efficient and speedy method of dispute resolution.

Question 10

VCAT

Answer 10

has 5 divisions.
provide victorians with a low cost, accessible, efficient and independent tribunal that delivers high-quality results.
has many locations across vic
less formal than court

fees for VCAT have increased

Question 11

OMBUDSMAN

Answer 11

an official appointed by the government to investigate complaints made by individuals against certain bodies or institutions.
they will try to resolve the complaint by working with the 2 parties. they have the power to make a legally binding decision

Question 12

public transport ombudsman (PTO)

Answer 12

investigates and resolves complaints about public transport operators.
they can investigate the sale of tickets, including ticketing machines and ticket refunds, vandalism and cleanliness

Question 13

PTO jurisdiction

Answer 13

only has jurisdiction to review a complaint if the operator has first investigated the complaint and cant solve it.

Question 14

complaint bodies

Answer 14

deals with complaints about the provision of goods and services or decisions made by certain bodies.
it is free
increases access for all

Question 14

complaint bodies
what they do

Answer 14

do not have the power to conduct a hearing or make binding decisions.
they allow for complaints to be made online or over the phone.

Question 15

CONSUMER AFFAIRS VIC (CAV)

Answer 15

regulation of consumer laws, meaning they control and maintain laws in regards to the relationship between businesses and their customers.

Question 16

CAV methods use
and appropriatness

Answer 16

dispute resolution services over the phone.
sometimes in person
the issue must be within its jurisdiction

Question 17

trials

Answer 17

there is no