Lecture 8 - Power, Politics, Conflict Flashcards
1
Q
What are sources of conflict in organisations?
A
- Different values, beliefs
- Benefits, reward, pay
- Interpersonal relations
2
Q
What are sources of inter-group conflicts and where can they occur?
A
- can occur horizontally or vertically
- goal incompatibility
- limited resources
3
Q
What are the positive aspects of power?
A
- social
- competitive
- persuasive
- win-win
4
Q
What are the negative aspects of power?
A
- Unsocial
- Aggressive
- Win-lose
5
Q
What are vertical sources of power
A
- formal position
- control over decision making
- resources
6
Q
What are horizontal sources of power?
A
- Dependancies
- Financial resources
- Coping with uncertainty
7
Q
What are 5 crucial skills for resolving conflicts?
A
- Open comms
- Active listening
- Emotional intelligence (EQ)
- Impartiality
- Patience
8
Q
What is politics in organisations?
A
- the use of various soures of power to try to accomplish goals
- contrasted with rational approaches
- rational models rely on centralised power.
9
Q
What does the political approach assume?
A
- disagreement is normal
- power is needed to make decisions and implement them
- groups engage in push n pull tactics to reach group goals
10
Q
When does the political model apply?
A
- goals are inconsistent
- power is decentralised
- rules are uncertain
11
Q
What are political tactics to prevent conflict?
A
- increase group size
- build coalitions
- provide resources
