lecture 5: systems that people want to use

Question 1

system quality

Answer 1

desireable characteristics of an IS

Question 2

information quality

Answer 2

desireable characteristics of the system output (content, reports, dashboards)

Question 3

service quality

Answer 3

Quality if the service or support that system users receive from the IS organization and IT support personnel in general or for a specific IS

Question 4

trust

Answer 4

the individuals willingness to depend on another party because of the characteristics of the other party

Question 5

implementability

Answer 5

companies should design and build implementability into information systems

Question 6

IS succes - how to increase the chances

Answer 6

oYou should continuously through a project try to measure and improve system quality, information quality and service qualityas perceived by the users.
oUser perception of these factors has major impact on their intention to use the system, their satisfaction with the system, and actual use of the system and hence the success of the information system

Question 7

System use

Answer 7

degree and manner in which staff and customers utilize the capabilities of an IS

Question 8

User satisfaction

Answer 8

users level of satisfaction with the IS

Question 9

Net benefits

Answer 9

extent to which IS are contributing to the succes of individuals, groups, organizations, industries and and nations

Question 10

IS succes

Answer 10

LOOK AT THE PICTURE

Not surprisingly the users perception of system quality, information quality and service quality has impact on the user intention to use, and use, of systems and im-pact on user satisfaction.
Not only the actual use, but also the level of satisfaction matters for the creation of net benefits.
Users that are unsatisfied with a system might only use it as little or possible, and unwillingly, which affects net benefits.