Lecture 5 Flashcards

1
Q

What is the MTS? (Martech System)

A

Grouping of technologies that marketers leverage to efficiently execute marketing activities across multiple channels

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2
Q

The focus of martech is to

A

simplify processes, measure the impact of marketing activities and drive more efficient spending

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3
Q

Depending on a company’s size and needs, MTS can come in different
types. A standard Martech solution may include:

A

Email marketing platform

Social media scheduling tool

CMS to hosts company website

Analytics tools

CRM software

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4
Q

Why is Martech Important?

A
  • Companies are concerned with staying ahead and taking advantage of new digital technology trends
  • Marketing technology landscape is rapidly evolving, with hundreds of different software technologies available
  • Marketers need to have a clear understanding of which technologies are fundamental to their business goals and how they can help positively affect their business

STAYING AHEAD
RAPIDLY EVOLVING
CLEAR UNDERSTANDING OF TECH NEEDED FOR BUSINESS GOALS

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5
Q

The Martech space is in the midst of an

A

exponential growth curve

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6
Q

In 2011, there were about 150 companies geared toward marketing technology. In 2016, there are almost

A

4,000

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7
Q

Gartner predicts marketing technology budgets will __ IT budgets by 2018

A

exceed

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8
Q

Martech is a Very __ Field

A

Crowded

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9
Q

Martech Pyramid

A

Top to Bottom:

Identify Channels

Advertising Platforms

Search & Modeling

Experience Optimization

Insight & Analysis

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10
Q

Multichannel Marketing

A

Practice by which companies interact with customers via multiple channels, both directly and indirectly, to sell them goods and services

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11
Q

Over the last 5 years, brands have fundamentally changed how they communicate with their customers shifting from single-channel approach to a

A

seamless experience across all devices

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12
Q

Rather than tailoring their approach to multiple individual touch- points, marketers are providing customers with

A

a single coherent view of their brand

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13
Q

In this scenario (Multichannel Marketing), the key to success is

A

“delivering the right message, at the right time, and to the right person”

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14
Q

The Right Message

A

Added value for client

Not just selling

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15
Q

To The Right Person

A

Personalization

Segmentation

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16
Q

At The Right Time

A

Observing Behavior and Life Cycle

Calibrating Message Frequently

17
Q

Through the Right Channel

A

Respecting User Preferencs and Habits

Creating a fluid omnichannel experience

18
Q

Barriers to success with Multichannel Marketing

A

Hurdle #1: Content Conundrum

Hurdle #2: Martech Disconnect

Hurdle #3: Deluge of Data

19
Q

Hurdle #1: Content Conundrum

A

• Marketers are pressured to improve the
quality of their content

• The growing array of platforms and multi-
channel approach are squeezing budgets

• On average firms leverage 6 touchpoints

20
Q

Content Conundrum: Solution

A

 Personalized content

 Leverage Martech for content
optimization based on customers data

21
Q

Hurdle #2: Martech Disconnect

A

• A greater degree of collaboration is
required between Marketing and IT

  • Only 42% of the martech decisions are being made jointly
  • Lack of collaboration is reducing the ability to deliver a smooth omnichannel experience
  • 51% of marketers claim to be unable to react to new channels and devices due to outdated tech
22
Q

Hurdle #3: Deluge of Data

A
  • Marketers are flooded with information
  • Unfortunately most marketers still don’t know how best to use it
  • In some instances is simply a lack of tools, with 36% of businesses lacking a CRM and 62% a marketing automation tool
23
Q

Digital Marketing Channels

A

Email

Display Banner

Typed/Bookmarked – Direct Load

Social

Paid Search

Natural Search

PLA

Affiliate

24
Q

Search and Banner Ads represent

A

~69% of Digital Media spend

25
Q

Website Metrics

A

Traffic Sources, Visits, Unique Visitors,

Conversion Rate, Page Speed, AOV, UPT

26
Q

Email Metrics

A

Receive, Open, Clicks, Bounces, CTR, Conversion, File Health

27
Q

Social Media Metrics

A

Impressions, Reach, Engagement, Share of Voice

28
Q

3rd Party Advertising Metrics

A

CPC, CPM, Leads, Clicks, Conversion, CTR

29
Q

Direct Channel Metrics

A

Sales Engagement

ROI

Cross-Sell

New Customers

LTV

Retention

Existing Customers

30
Q

Indirect Channel Metrics

A

Brand Awareness

Consideration

Prod Conversion

Reach

Brand Sentiment