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BUS2000 > Lecture 4 HR Planning > Flashcards

Lecture 4 HR Planning Flashcards

1
Q

What sort of jobs involve emotional labour?

A

Doctor needs empathy

Social worker needs to form a bond

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2
Q

What is an expectation of women in some workplace that is controversial?

A

Women are expected to look nice

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3
Q

What did FW Taylor say about management?

A

Scientific management-
jobs should be standardised and simplified
efficiency and discipline
each worker ideally has one set of actions

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4
Q

What did FW Taylor say about planning a job?

A

This is a managers role

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5
Q

What did FW say about conducting a task?

A

This is a workers role

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6
Q

What does Elton Mayo say about management?

A

Link to motivation by cultivating a culture based on the needs of workers

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7
Q

What did Elton Mayo say about FW Taylor?

A

He criticised him for solely focusing on the engineering aspects of work and to management practice.

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8
Q

What was Mayo’s experiment called?

A

The Hawthorne Studies

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9
Q

What were the Hawthorne studies?

A

A 1928 experiment by Mayo at the Hawthorne Works in Chicago

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10
Q

What did Mayo’s experiment involve?

A

Tested the effects of productivity in different conditions such as lighting, temperature and ventilation

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11
Q

What did Mayo’s study conclude?

A

No clear relationships found from any of these factors but workers felt motivated because the study made them feel cared about

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12
Q

What do Bratton and Gold say about work today?

A

‘Overall advanced technologies, a highly educated, creative and flexible workforce, and sophisticated management and HR practices define the new economy paradigm’ (Bratton and Gold, 2012:113)

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13
Q

What are two different impacts and experiences of work?

A
  • performing a wide range of complex tasks that require self-management
  • performing routine tasks to set times that is closely supervised
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14
Q

What has happened to the working day?

A

It is no longer 9-5 but it is more flexible according to the needs of the workers

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15
Q

What do Bratton and Gold say about job rotation?

A

‘the periodic shifting of a worker from one simplified task to another’ (Bratton and Gold, 2012:120)`

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16
Q

What are 3 important aspects of work today?

A

Job enrichment
Job enlargement
Self-managed teams

17
Q

What is job enrichment?

A

Allowing workers to do higher ranking jobs

18
Q

What is job enlargement?

A

Stretching the tasks to other parts of the production- next task in the chain
Being able to do some of the varying tasks in order to help the organisation’s efficiency

19
Q

What are 4 issues with work today?

A

Trust
Control
Work satisfaction
Intensification

20
Q

What is HRM responsible for in terms of workforce planning?

A

Finding the right people:

  • right numbers
  • right skills
  • right time
21
Q

What should managers have to be able to do when they do workforce planning?

A

They have to be analytical in order to predict demand

They need to be creative in order to deal with unpredictability, shocks and complexity

22
Q

What 5 factors should be looked at when workforce planning?

A

Statistic modelling including:

  • labour turnover
  • length of service
  • recruitment
  • selection
  • training
23
Q

What does CIPD (2013) say about work force planning?

A

‘Workforce Planning is a core process of HRM that is shaped by organisational strategy and ensures the right number of people with the right skills are in the right place at the right time to deliver short and long term organisational objectives’ (CIPD, 2013)

24
Q

What activities are included in workforce planning?

A 
Succession planning
Flexible working
Labour demand and supply forecasting
Recruitment and retention
Skills audit gap analysis 
Talent management
Multi-skilling
Job design
Risk management
Outsourcing 
Career planning
Scenario planning
25
Q

Where can HR get its staff?

A

National labour markets/ demographics/ transport issues?

26
Q

What are the 7 main stages in workforce planning?

A 
1 review and collect data
2 establish baseline
3 compare baseline against organisation need
4 gap analysis
5 draft workforce plan
6 redraft
7 evaluate
27
Q

What do Armstrong and Taylor say about talent management?

A

Focus on high commitment/ best practice HRM
War for talent
‘ensuring that the organisation has the talented people it needs to attain its business goals’ (p264)

28
Q

What are Michaels’ 5 imperatives? (20010

A

Creating a winning employee value preposition that will make your company uniquely attractive to talent
Moving beyond recruitment hype to build a long term recruitment strategy
Using job experience, coaching and mentoring to cultivate potential managers
A, B and C players
Pervasive mind set, a deep conviction shared by leaders throughout the company that competitive advantage come from having better talent at all levels

29
Q

What did Michaels (2001) say about A, B and C players?

A

Strengthen the talent pool by investing in A players, developing B players and acting decisively on C players (controversial)

30
Q

What do Bratton and Gold say about succession planning?

A

This is a plan based on organisational needs related to the potential of those in a ‘talent pool’- the ‘pool’ can be at different levels (2012)

31
Q

How can committed staff be retained?

A

By offering a structured career management

32
Q

Why are glass ceilings hit?

A

There are often gaps between expectations and what is delivered

33
Q

What do workers today expect?

A

Workers expect to cover a variety of different areas:

  • multi-skilled
  • means employees can cover what is needed, when it is needed
34
Q

What is an issue with stress in the work place?

A

It can lead to people taking sick days because people have to take on too much.

35
Q

Where is the first place HR look for staff?

A

Internally- might already have what is needed in the future

BUS2000 (9 decks)

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