Lecture 4 Flashcards

1
Q

when to use descriptive research

A

To describe group characteristics
-mean, median, and mode

To estimate proportion of units who have particular
characteristics
-proportion or percent

To make specific predictions
-Correlation, regression

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2
Q

what questions does descriptive research answer

A

Typically answers

  • Who (are firm’s competitors or customers?)
  • What (products, brands, etc… are being purchased?)
  • Where (are consumers buying the products?)
  • When (are purchases made?)
  • How (are products being used?
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3
Q

scanner data

A

observation research

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4
Q

Cross sectional studies

A

–describe population at one point in time

– sample surveys

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5
Q

Longitudinal studies

A

– same sample is measured repeatedly

–panel studies

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6
Q

Primary Data:

A

Information collected specifically
for the purpose of the investigation at hand
(focus groups, IDI, ethnographies, surveys, etc.)

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7
Q

Secondary Data:

A

Information not gathered for the
immediate study at hand but
for some other purpose
(publications, internal data, syndicated data, etc.)

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8
Q

secondary data in descriptive research

A

Demand Estimation
Monitoring the Environment
Segmentation and Targeting
Developing a business intelligence system

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9
Q

why use secondary data?

A
Better problem definition
Suggest further data
Provide guidance for next steps of research
Suggest better research methods
Substitute for primary data
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10
Q

internal secondary data

A
Marketing activities (Inputs)
Cost / operations information (Process)
Sales / patronage results (Outcomes)
Distributor reports and feedback
Customer feedback
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11
Q

published secondary data

A
Government
Trade associations
Newspapers / periodicals
Annual reports
Private studies
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12
Q

syndicated secondary data

A
Store Audits
Purchase Panels
Scanner Data
Geodemographic Data
Ad Exposure Data
Behavioral Measurement
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13
Q

external secondary data

A

published or syndicated

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14
Q

Retail Measurement

A

 Track product performance and market dynamics

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15
Q

Consumer Panels

A

Understand consumer demographics, attitudes and

shopping behavior

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16
Q

Customized Research

A

Everything from test marketing to in-store observations

17
Q

Decision Support

A

Tools that enable data analysis, interpretation and insight

18
Q

producing scanner data

A

Items scanned at Checkout
Price, Quantity, UPC Item Description Recorded
Scanner Tape Sent to Nielsen or via Modem

19
Q

customer panel

A

-Representative Panel of Households
-Records all purchases made
-Records coupon use
-Participants are provided
incentive to participate

20
Q

internal sources of secondary data

A
  • Inputs (Marketing activities and Customer database)
  • Process (Inventory management and Operations management and Accounting data
  • Outcomes (Sales / patronage results, Customer feedback, and Channel member feedback)
21
Q

customer relationship management

A

men’s basketball rewards program

22
Q

customer targeting

A

-It is difficult to select customers without
knowing anything about them.

-Usually, Direct Marketing monitors several key
“indicators”, or “variables”, which help
determine who is most likely to purchase from
our catalog.
-Recency (months since last purchase)
-Frequency (number of orders)
-Average Order Size