Lecture 2 - The World of e-Business Flashcards
What is e-commerce?
The buying and selling of information, products and services via the Internet and the World Wide Web
What 4 types of e-Commerce are there?
- Business to Consumer (B2C)
- Business-to-business (B2B -> e-Business)
- Business-to-administration
(means: businesses to governmental institutions) - Consumer-to-administration
(means; between consumers and governmental institutions)
What is Electronic Business (e-Business)?
The conduct of transactions by means of electronic communications networks end-to-end.
- > Can happen through internet or private networks.
- > Not only buying/selling, but also servicing customers and collaborating with business partners, distributors and suppliers.
What is an inherent implication of e-Business?
Business Process Integration.
Processes are integrated end-to-end across the company, with key partners, suppliers and customers. They can respond with flexibility and speed to customer demands and market opportunities.
What is the ultimate goal of e-business?
To serve the customers better.
What are some examples uses of integration of external processes with an organizations internal business processes?
- Collaborative product development
- Collaborative planning, forecasting, replenishment
- Procurement and order management
- Operations and logistics
What are the 7 ingredients of an e-business solution? (according to the schematic overview of lelli)
- Customers
- Knowledge Management (within the company)
- Order Fulfillment (ERP)
- Stakeholders
- Supply chain
- Distributors, suppliers, partners
- E-markets, auctions, intermediaries
Which 4 main program categories fall within knowledge management in organizations?
- CRM
- Web Selling
- Ordering
(Linked to the ERP system) - Finance/Accounting / Management Control
(Involves everything to ‘run’ the business)
(linked to stakeholders)
Which 3 functions does the Order Fulfillment (ERP) system perform?
- Purchasing
- Production
- Delivery
–> This is linked to the supply chain
What is a CRM system?
Customer Relationship Management
“front-office” systems that help the enterprise deal directly with their customers. CRM integrates & automates customer-serving processes within a company (personal information gathering & processing, and self-service throughout the supplying company in order to create value for the customer).
What is an ERP system?
Enterprise Resource Planning
Management information systems that integrate & automate many of the business practices associated with the operations or production aspects of a company.
What is SCM?
Supply Chain Management
Network of facilities and distribution options that performs the functions of procurement of materials, transformation of these materials into intermediate and finished products & distribution of these finished products to customers.
(Supply, manufacturing, distribution)
What is knowledge management?
Knowledge regarding markets, products, processes, technologies, & organizations that a business owns that enable its business processes to generate profits. Also includes the subsequent planning and control of actions.
What is an e-Market?
Electronic gathering place that brings multiple buyers and sellers together, provides to its participants a unified view of sets of goods & services & enables them to transact via automated means.
Which two sides are there to e-Business applications?
- Buy side
2. Sell side
more complex
