Lecture

Question 1

What are the 3 elements that define emotions according to Geetu orme

Answer 1

1. Turning into the emotions of ourselves and others
2. Understanding emotions in ourselves and in others
3. Taking appropriate action on the emotional content that we find

Question 2

What are the division of emotional intelligence according to Goleman

Answer 2

• knowing one’s emotions/self-awareness
• managing emotions/ impulse control
• motivating oneself/ optimisim
• recognizing emotions in others/empathy
• handling relationships/ interpersonal skills

Question 3

Emotional intelligence elements according to le roux and de klerk

Answer 3

• emotional awareness
• emotional literacy
• emotional control
• moral sensitivity
• intergrate thoughts, feelings and behaviours

Question 4

What are the 6 levels of awareness

Answer 4

1. Knowing the feeling is present
2. Acknowledging the feeling
3. Identifying the feeling
4. Accepting the feeling
5. Reflecting on the feeling
6. Forecasting the feeling

Question 5

What is emotional awareness

Answer 5

Emotional awareness is the ability to be able to recognize the emotions of other people

Question 6

With what does emotional awareness help

Answer 6

To be able to distinguish between several emotions experienced at the same time

Question 7

Define emotional literacy

Answer 7

Ability to express one’s emotional state and communicate one’s feelings

Question 8

Why are emotions important

Answer 8

• They are a ‘wake-up’ call which tells you that there is something that you should give attention to even if it is negative emotion
• They make you ask questions and bring you into action

Question 9

What can the implications of suppressing emotions be

Answer 9

• steal your energy
• important to be emotionally fit so that you recognize all the emotions that you experience and take action in an effective way

Question 10

What is the purpose of developing our emotional literacy

Answer 10

Precisely identify and communicate our feelings.
We must know how we feel in order to fill our emotional needs.
We must communicate our feelings to get support and understanding from others as well as to show emotional support and understanding to them

Question 11

What is emotional control

Answer 11

Firstly acknowledge the fact that you do sometimes lose control
Accept your feelings, try to understand why you feel that way
Ask: ‘what will be the best way to handle the situation.’
As soon as opinion about situation has changed your feelings will change bc you feel more in control
Emotional control is not equal to suppression of emotions

Question 12

What thoughts should we change to control emotions

Answer 12

A: situation
B: thoughts
C: feelings and behaviour

Question 13

How do you learn emotional intelligence

Answer 13

1. Identify emotions experienced
2. Prove a way to act on / handle the emotion
3. The learning situation, where discussion takes place and positive changes can be made

Question 14

What is empathy

Answer 14

The ability to understand another person’s feelings, or, at least their emotional reactions to things.
It’s about being able to walk a mile in someone else’s shoes.

Question 15

What are some techniques that can be used to express empathy

Answer 15

• Acknowledging feelings
• validating feelings, helping the person feel justifies, normal, less alone and understood
• Explaoninh my positive intent in a way that explains how my actions are for their sake

Question 16

How to validate emotions

Answer 16

You accept another person’s feelings and you let them express them

Question 17

What is invalidation

Answer 17

Feelings are rejected, ignored, minimized, mocked, judged e g