Lecture 10

Question 1

Activities in need for sustainability

Answer 1

• Sourcing (common)
• Packaging (common)
• Transport (common)
• Returns management (common)
• Repairs (sometimes)
• Energy sources (sometimes)
• Waste management (sometimes)
• Facility management (rare
• Demand management (rare)
• Employee management (sometimes)

Question 2

Time leniency

Answer 2

The length of the return period

Question 3

Monetary leniency

Answer 3

More lenient when full prices reimbursed and no fee is charged

Question 4

Effort leniency

Answer 4

More lenient when less effort is required from the customer

Question 5

Scope leniency

Answer 5

Range of products that can be returned

Question 6

Exchange leniency

Answer 6

More lenient when cash returns are allowed (vs. store credit)

Question 7

Most return policies are way more lenient than legally obliged. Main drivers:

Answer 7

• Consumer expectations
• Fear of competition

Question 8

Net positive

Answer 8

a business that improves well-being for everyone it impacts and at all scales – every product, every operation, every region and country, and for every stakeholder, including employees, suppliers, communities, customers, and even future generations and the planet itself.

Question 9

Five core principles of net positivity

Answer 9

1. Ownership of all impacts and consequences, intended or not
2. Operating for the long-term benefit of business and society
3. Creating positive returns for all stakeholders
4. Deriving shareholder value as a result, not a goal
5. Partnering to drive systematic change

Question 10

7 R’s of sustainability

Answer 10

1. Rethink
2. Refuse
3. Reduce
4. Repurpose
5. Reuse
6. Recycle
7. ROT