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PATCARE > Lecture 1: Patient Care and Management > Flashcards

Lecture 1: Patient Care and Management Flashcards

1
Q

This is a person who is under medical care or treatment.

A

Patient

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2
Q

This is a sick, injured, wounded, or other person requiring medical and/or dental care or treatment.

A

Patient

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3
Q

This is the services rendered by the members of the health profession and non-professionals under their supervision for the benefit of the patient

A

Patient Care

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4
Q

This pertains in providing safety for the patient and for those who work with patients in the radiology department.

A

Patient care and Management

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5
Q

Fill in the blank:

__________________ must include those patient-handling task that are necessary to prevent injury, the spread of diseases, and other hazardous complications.

A

Quality radiographic techniques

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6
Q

This delineates the rights of the patient as a consumer of health care.

A

Patient’s Rights

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7
Q

This refers to the concept of caring of patients by a multidisciplinary team that is usually organized under the leadership of a physician, while each member of the team has specific responsibilities to the care of the patient.

A

Patient Care Team

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8
Q

In a patient care team, who is assigned to be the leader?

A

A physician

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9
Q

Identify the 3 patient identifications:

A
  1. Wristband
  2. Patient’s Chart
  3. Communication
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10
Q

This is useful for repeated checking and review order to prevent automated multiplication of a computer error.

A

Patient Identification

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11
Q

This educates the patients about the importance and relevance of correct patient’s identification.

A

Patient Identification

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12
Q

Identify the 7 types of patient:

A
  1. Seriously Ill and Traumatized Patients
  2. Visually Impaired Patients
  3. Speech and Hearing Impaired Patients
  4. Non-English Speaking Patients
  5. Mentally Impaired Patients
  6. Inpatient
  7. Outpatient
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13
Q

This type of patient may act differently than other patients because of pain, stress, or anxiety.

A

Seriously Ill and Traumatized Patients

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14
Q

This type of patient may be a blind patient, has decreased vision without glasses, or an optically injured patient needs special attention.

A

Visually Impaired Patients

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15
Q

This type of patient may be deaf or have impaired hearing.

A

Speech and Hearing Impaired Patients

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16
Q

Fill in the blank:

Those who can read permit the primary means of communication to be in ____________.

A

writing

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17
Q

Fill in the blanks:

Do not insult the patient’s 1.)__________ by attempting to simplify 2.)____________.

A

1.) intelligence
2.) terminology

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18
Q

Enumerate the 4 ways of communicating to a patient when you don’t speak the patient’s language:

A
  1. Use pictures, synthetic body models, and demonstrations with actual equipment to get your message across
  2. Use simulations to show what you are trying to communicate
  3. Use audiotapes made in the language(s) of your patient
  4. Requires thorough knowledge of equipment and immobilization techniques as well as interaction skills
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19
Q

This type of patient requires a thorough knowledge of equipment and immobilization techniques as well as interaction skills

A

Mentally Impaired Patients

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20
Q

This type of patient is someone who has been admitted to the hospital for diagnostic studies and treatment.

A

Inpatient

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21
Q

This type of patient is someone who has come to the hospital or outpatient center for diagnostic testing or treatment but does not occupy a bed overnight.

A

Outpatient

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22
Q

This is a constantly changing process made-up of spoken and unspoken messages that go from the sender to the receiver.

A

Communication or Patient Communication

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23
Q

This includes written or spoken words.

A

Communication

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24
Q

This is an effective exchange of information, ideas, and feelings to achieve desirable interpersonal relationships, which will be beneficial to the client’s growth towards a healthy living.

A

Communication

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25
Q

Enumerate the 6 components of communication:

A
  1. Message
  2. Sender
  3. Channel
  4. Receiver
  5. Referent / Stimulus
  6. Feedback
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26
Q

This is the information that is sent by a sender.

A

Message

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27
Q

This is the person who initiates the interpersonal communication or message.

A

Sender

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28
Q

_______ is also known as the source or encoder.

A

Sender

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29
Q

What is another term used to describe a channel?

A

Vehicle

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30
Q

This is a means of conveying messages as through visual auditory and tactile senses

A

Channel

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31
Q

This component of communication is also called as the decoder.

A

Receiver

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32
Q

This is the person to whom the communication is sent.

A

Receiver

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33
Q

This motivates a person to communicate with one another, it may be an object, emotion, idea, or act.

A

Referent / Stimulus

34
Q

This helps to reveal whether the meaning of the message is received.

A

Feedback

35
Q

This is necessary to obtain to be certain that the transmitted message has been correctly recieved.

A

Feedback

36
Q

Fill in the blanks:

All members of health care team must learn to communicate 1.)__________, 2.)_________, and 3.)__________ with their patients.

A

1.) clearly
2.) effectively
3.) therapeutically

37
Q

Fill in the blanks:

In becoming a successful communicator, it requires developing skills in 1.)_______, 2.)________, 3.)_______, and 4.)_________.

A

1.) listening
2.) observing
3.) speaking
4.) writing

38
Q

Fill in the blank:

Any problem of communication whether it may be 1.)______ or 2.)______ has an impact on the patient’s health care.

A

1.) major
2.) minor

39
Q
A
40
Q
A
41
Q

Fill in the blank:

Health care is centered on ___________.

A

Communication

42
Q

Fill in the blank:

___________ receive, interpret, carry out, and gives directions.

A

Radiologic Technologists

43
Q

This is the verbal and nonverbal exchange of information between two or more people that is satisfactorily received and acted by all parties.

A

Effective Communication

44
Q

This is the transmission of messages without the use of words.

A

Nonverbal Communication

45
Q

This includes actions, gestures, body movement or facial expressions.

A

Nonverbal communication

46
Q

This impart meanings that are more powerful than words.

A

Gestures

47
Q
A
48
Q

What are the 3 non-verbal behaviors?

A
  1. Eye contact
  2. Touching
  3. Appearance
49
Q

This behavior is an expression of interest, concern, and honesty.

A

Eye contact

50
Q

This behavior should be firm and gentle, as it reassures the patient that you are both capable and caring

A

Touching

51
Q

This behavior portrays a professional image, surroundings

A

Appearance

52
Q

This is the most important member of the health care team.

A

Patient

53
Q

This involves the use of specific strategies that convey acceptance and respect and that encourage the patient to express feelings and ideas.

A

Developing harmonious relationship (rapport) with patient

54
Q

Enumerate the 11 therapeutic communication techniques:

A
  1. Establishing communication guidelines
  2. Reducing distance
  3. Listening
  4. Using silence
  5. Responding to underlying message
  6. Responding to underlying message
  7. Reflecting the main idea
  8. Seeking & providing clarification
  9. Making observations
  10. Exploring
  11. Validating
55
Q

In this therapeutic communication technique you will:

  • introduce yourself to the patient
  • explain the examination or treatment to be performed
  • explain what is expected of the patient and what the patient can expect from the imaging staff
  • deliver instructions clearly and concise, and it should be nonthreatening in manner
A

Establishing communication guidelines

56
Q

In this therapeutic communication technique:

  • physical distance between RT and patient should be reduced
  • patient must be faced directly ; eye contact is a must when speaking and being spoken to
  • crossing arms or legs during communication must be avoided as it convey lack of receptiveness
  • physical barriers / noisy environment should be avoided
  • performance of other tasks while speaking to the patient should be avoided as it indicates disinterest in the patient
A

Reducing distance

57
Q

Fill in the blank:

Listening in a _________ manner is vital.

A

therapeutic

58
Q

Fill in the blank:

When Listening, assume a totally ____________ attitude.

A

non-judgmental

59
Q

Fill in the blank:

___________ gives the patient a chance to arrange his thoughts and consider what he wants to say.

A

Short period of silence

60
Q

_________ also gives the RT an opportunity to assess the patient’s nonverbal communication as well as his or her own.

A

Short period of silence

61
Q

This therapeutic communication technique lets a patient know that his or her feelings of frustration, anger, joy, or relief have been understood.

A

Responding to underlying message

62
Q

Fill in the blank:

_____________ the main idea expressed by your patient is useful communication technique.

A

Restating

63
Q

This therapeutic technique validates the radiographer’s interpretation of the message and also informs the patient that he or she is being heard.

A

Restating the main idea

64
Q

Aside from restating the main idea, this therapeutic communication technique is another useful communication technique.

A

Reflecting the main idea

65
Q

This therapeutic technique keeps the patient as the focus of the communication and allows the patient to explore his own feelings about the matter

A

Reflecting the main idea

66
Q

In this therapeutic communication technique, the RT helps the patient to make his own decision.

A

Reflecting the main idea

67
Q

This therapeutic communication technique indicates to the patient that the RT is listening to what is being said but is not sure he/she has fully understood the message.

A

Seeking and providing clarification

68
Q

This therapeutic communication technique is about verbalizing the perceived feeling of another person.

A

Making observations

69
Q

This therapeutic communication technique involves the radiographer which requires them to ask direct questions relating to the problems of the patient.

A

Exploring

70
Q

This therapeutic communication technique focuses on the radiographer allowing to verify what the patient has reported.

A

Validating

71
Q

To be certain that the transmitted message has been correctly received, it is necessary to obtain _________.

A

Feedback

72
Q

Enumerate the 6 areas of Human Cultural Diversity:

A
  1. Communication
  2. Space
  3. Time
  4. Environmental Control
  5. Biologic Variations
  6. Social Organizations
73
Q

This is the ability to convey and receive information

A

Communication

74
Q

This is the proximity to personal boundaries to comfort level (eye contact, distance, and touch practices)

A

Space

75
Q

This is indefinite, unlimited duration in which tings are considered happening (e.g. past, present, future)

A

Time

76
Q

This is the ability of people to control nature (differences in health practices and definitions of health and illness)

A

Environmental Control

77
Q

This is the ethical or racially related differences in body structure and physical characteristics

A

Biologic Variations

78
Q

This pertains to the patterns of behavior related to cultures learned through the process of enculturation.

A

Social Organizations

79
Q

Fill in the blank:

As the profession of radiologic technology expand its scopes of practice, the RT’s vulnerability for being held responsible when an injury occurs in the work area _________.

A

Increases

80
Q

_________ in which RT is implicated is occurring more frequently ; patient injury while receiving diagnostic imaging procedures involves the physician in charge of the patient, the radiographer assigned to the procedure, and other personnel and administrators who may be directly or indirectly be involved in the case.

A

Litigation

81
Q

What are the 2 most common causes of litigation?

A
  1. Patient falls in the diagnostic imaging department
  2. Errors in medication administration

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