Lecture 1: Patient Care and Management

Question 1

This is a person who is under medical care or treatment.

Answer 1

Patient

Question 2

This is a sick, injured, wounded, or other person requiring medical and/or dental care or treatment.

Answer 2

Patient

Question 3

This is the services rendered by the members of the health profession and non-professionals under their supervision for the benefit of the patient

Answer 3

Patient Care

Question 4

This pertains in providing safety for the patient and for those who work with patients in the radiology department.

Answer 4

Patient care and Management

Question 5

Fill in the blank:

__________________ must include those patient-handling task that are necessary to prevent injury, the spread of diseases, and other hazardous complications.

Answer 5

Quality radiographic techniques

Question 6

This delineates the rights of the patient as a consumer of health care.

Answer 6

Patient’s Rights

Question 7

This refers to the concept of caring of patients by a multidisciplinary team that is usually organized under the leadership of a physician, while each member of the team has specific responsibilities to the care of the patient.

Answer 7

Patient Care Team

Question 8

In a patient care team, who is assigned to be the leader?

Answer 8

A physician

Question 9

Identify the 3 patient identifications:

Answer 9

1. Wristband
2. Patient’s Chart
3. Communication

Question 10

This is useful for repeated checking and review order to prevent automated multiplication of a computer error.

Answer 10

Patient Identification

Question 11

This educates the patients about the importance and relevance of correct patient’s identification.

Answer 11

Patient Identification

Question 12

Identify the 7 types of patient:

Answer 12

1. Seriously Ill and Traumatized Patients
2. Visually Impaired Patients
3. Speech and Hearing Impaired Patients
4. Non-English Speaking Patients
5. Mentally Impaired Patients
6. Inpatient
7. Outpatient

Question 13

This type of patient may act differently than other patients because of pain, stress, or anxiety.

Answer 13

Seriously Ill and Traumatized Patients

Question 14

This type of patient may be a blind patient, has decreased vision without glasses, or an optically injured patient needs special attention.

Answer 14

Visually Impaired Patients

Question 15

This type of patient may be deaf or have impaired hearing.

Answer 15

Speech and Hearing Impaired Patients

Question 16

Fill in the blank:

Those who can read permit the primary means of communication to be in ____________.

Answer 16

writing

Question 17

Fill in the blanks:

Do not insult the patient’s 1.)__________ by attempting to simplify 2.)____________.

Answer 17

1.) intelligence
2.) terminology

Question 18

Enumerate the 4 ways of communicating to a patient when you don’t speak the patient’s language:

Answer 18

1. Use pictures, synthetic body models, and demonstrations with actual equipment to get your message across
2. Use simulations to show what you are trying to communicate
3. Use audiotapes made in the language(s) of your patient
4. Requires thorough knowledge of equipment and immobilization techniques as well as interaction skills

Question 19

This type of patient requires a thorough knowledge of equipment and immobilization techniques as well as interaction skills

Answer 19

Mentally Impaired Patients

Question 20

This type of patient is someone who has been admitted to the hospital for diagnostic studies and treatment.

Answer 20

Inpatient

Question 21

This type of patient is someone who has come to the hospital or outpatient center for diagnostic testing or treatment but does not occupy a bed overnight.

Answer 21

Outpatient

Question 22

This is a constantly changing process made-up of spoken and unspoken messages that go from the sender to the receiver.

Answer 22

Communication or Patient Communication

Question 23

This includes written or spoken words.

Answer 23

Communication

Question 24

This is an effective exchange of information, ideas, and feelings to achieve desirable interpersonal relationships, which will be beneficial to the client’s growth towards a healthy living.

Answer 24

Communication

Question 25

Enumerate the 6 components of communication:

Answer 25

1. Message 2. Sender 3. Channel 4. Receiver 5. Referent / Stimulus 6. Feedback

Question 26

This is the information that is sent by a sender.

Answer 26

Message

Question 27

This is the person who initiates the interpersonal communication or message.

Answer 27

Sender

Question 28

_______ is also known as the source or encoder.

Answer 28

Sender

Question 29

What is another term used to describe a channel?

Answer 29

Vehicle

Question 30

This is a means of conveying messages as through visual auditory and tactile senses

Answer 30

Channel

Question 31

This component of communication is also called as the decoder.

Answer 31

Receiver

Question 32

This is the person to whom the communication is sent.

Answer 32

Receiver

Question 33

This motivates a person to communicate with one another, it may be an object, emotion, idea, or act.

Answer 33

Referent / Stimulus

Question 34

This helps to reveal whether the meaning of the message is received.

Answer 34

Feedback

Question 35

This is necessary to obtain to be certain that the transmitted message has been correctly recieved.

Answer 35

Feedback

Question 36

Fill in the blanks: All members of health care team must learn to communicate 1.)__________, 2.)_________, and 3.)__________ with their patients.

Answer 36

1.) clearly 2.) effectively 3.) therapeutically

Question 37

Fill in the blanks: In becoming a successful communicator, it requires developing skills in 1.)_______, 2.)________, 3.)_______, and 4.)_________.

Answer 37

1.) listening 2.) observing 3.) speaking 4.) writing

Question 38

Fill in the blank: Any problem of communication whether it may be 1.)______ or 2.)______ has an impact on the patient's health care.

Answer 38

1.) major 2.) minor

Question 41

Fill in the blank: Health care is centered on ___________.

Answer 41

Communication

Question 42

Fill in the blank: ___________ receive, interpret, carry out, and gives directions.

Answer 42

Radiologic Technologists

Question 43

This is the verbal and nonverbal exchange of information between two or more people that is satisfactorily received and acted by all parties.

Answer 43

Effective Communication

Question 44

This is the transmission of messages without the use of words.

Answer 44

Nonverbal Communication

Question 45

This includes actions, gestures, body movement or facial expressions.

Answer 45

Nonverbal communication

Question 46

This impart meanings that are more powerful than words.

Answer 46

Gestures

Question 48

What are the 3 non-verbal behaviors?

Answer 48

1. Eye contact 2. Touching 3. Appearance

Question 49

This behavior is an expression of interest, concern, and honesty.

Answer 49

Eye contact

Question 50

This behavior should be firm and gentle, as it reassures the patient that you are both capable and caring

Answer 50

Touching

Question 51

This behavior portrays a professional image, surroundings

Answer 51

Appearance

Question 52

This is the most important member of the health care team.

Answer 52

Patient

Question 53

This involves the use of specific strategies that convey acceptance and respect and that encourage the patient to express feelings and ideas.

Answer 53

Developing harmonious relationship (rapport) with patient

Question 54

Enumerate the 11 therapeutic communication techniques:

Answer 54

1. Establishing communication guidelines 2. Reducing distance 3. Listening 4. Using silence 5. Responding to underlying message 6. Responding to underlying message 7. Reflecting the main idea 8. Seeking & providing clarification 9. Making observations 10. Exploring 11. Validating

Question 55

In this therapeutic communication technique you will: - introduce yourself to the patient - explain the examination or treatment to be performed - explain what is expected of the patient and what the patient can expect from the imaging staff - deliver instructions clearly and concise, and it should be nonthreatening in manner

Answer 55

Establishing communication guidelines

Question 56

In this therapeutic communication technique: - physical distance between RT and patient should be reduced - patient must be faced directly ; eye contact is a must when speaking and being spoken to - crossing arms or legs during communication must be avoided as it convey lack of receptiveness - physical barriers / noisy environment should be avoided - performance of other tasks while speaking to the patient should be avoided as it indicates disinterest in the patient

Answer 56

Reducing distance

Question 57

Fill in the blank: Listening in a _________ manner is vital.

Answer 57

therapeutic

Question 58

Fill in the blank: When Listening, assume a totally ____________ attitude.

Answer 58

non-judgmental

Question 59

Fill in the blank: ___________ gives the patient a chance to arrange his thoughts and consider what he wants to say.

Answer 59

Short period of silence

Question 60

_________ also gives the RT an opportunity to assess the patient's nonverbal communication as well as his or her own.

Answer 60

Short period of silence

Question 61

This therapeutic communication technique lets a patient know that his or her feelings of frustration, anger, joy, or relief have been understood.

Answer 61

Responding to underlying message

Question 62

Fill in the blank: _____________ the main idea expressed by your patient is useful communication technique.

Answer 62

Restating

Question 63

This therapeutic technique validates the radiographer's interpretation of the message and also informs the patient that he or she is being heard.

Answer 63

Restating the main idea

Question 64

Aside from restating the main idea, this therapeutic communication technique is another useful communication technique.

Answer 64

Reflecting the main idea

Question 65

This therapeutic technique keeps the patient as the focus of the communication and allows the patient to explore his own feelings about the matter

Answer 65

Reflecting the main idea

Question 66

In this therapeutic communication technique, the RT helps the patient to make his own decision.

Answer 66

Reflecting the main idea

Question 67

This therapeutic communication technique indicates to the patient that the RT is listening to what is being said but is not sure he/she has fully understood the message.

Answer 67

Seeking and providing clarification

Question 68

This therapeutic communication technique is about verbalizing the perceived feeling of another person.

Answer 68

Making observations

Question 69

This therapeutic communication technique involves the radiographer which requires them to ask direct questions relating to the problems of the patient.

Answer 69

Exploring

Question 70

This therapeutic communication technique focuses on the radiographer allowing to verify what the patient has reported.

Answer 70

Validating

Question 71

To be certain that the transmitted message has been correctly received, it is necessary to obtain _________.

Answer 71

Feedback

Question 72

Enumerate the 6 areas of Human Cultural Diversity:

Answer 72

1. Communication 2. Space 3. Time 4. Environmental Control 5. Biologic Variations 6. Social Organizations

Question 73

This is the ability to convey and receive information

Answer 73

Communication

Question 74

This is the proximity to personal boundaries to comfort level (eye contact, distance, and touch practices)

Answer 74

Space

Question 75

This is indefinite, unlimited duration in which tings are considered happening (e.g. past, present, future)

Answer 75

Time

Question 76

This is the ability of people to control nature (differences in health practices and definitions of health and illness)

Answer 76

Environmental Control

Question 77

This is the ethical or racially related differences in body structure and physical characteristics

Answer 77

Biologic Variations

Question 78

This pertains to the patterns of behavior related to cultures learned through the process of enculturation.

Answer 78

Social Organizations

Question 79

Fill in the blank: As the profession of radiologic technology expand its scopes of practice, the RT's vulnerability for being held responsible when an injury occurs in the work area _________.

Answer 79

Increases

Question 80

_________ in which RT is implicated is occurring more frequently ; patient injury while receiving diagnostic imaging procedures involves the physician in charge of the patient, the radiographer assigned to the procedure, and other personnel and administrators who may be directly or indirectly be involved in the case.

Answer 80

Litigation

Question 81

What are the 2 most common causes of litigation?

Answer 81

1. Patient falls in the diagnostic imaging department 2. Errors in medication administration