Lecture 1 Ops

Question 1

what is the order of the supply chain from BEGINNING to END?

Answer 1

tier 2 suppliers, tier 1 suppliers, manufacturers, distributors, retailers, consumers

Question 2

what is the order of the supply chain from END to BEGINNING

Answer 2

consumers, retailers, distributors, manufacturers, tier 1 supplier, tier 2 suppliers

Question 3

goods and services spectrum

Answer 3

pure goods, core goods, core services, pure services

Question 4

pure goods example

Answer 4

food products

Question 5

core goods example

Answer 5

automobiles

Question 6

core services examples

Answer 6

hotels, airlines

Question 7

pure services examples

Answer 7

college, medical

Question 8

goods and services spectrum acronym

Answer 8

pg cg cs ps

Question 9

order qualifiers vs order winners

Answer 9

qualifiers get your foot in the door as an option to the consumer, winners are the final push toward purchasing

Question 10

competitive priorities

Answer 10

cost, quality, time, flexibility

Question 11

sustainable operations factors

Answer 11

people, profit, planet

Question 12

sustainable operations saying

Answer 12

people profit from the planet

Question 13

smart operational goals

Answer 13

efficiency, effectiveness, value, productivity

Question 14

efficiency definition

Answer 14

doing things at the lowest cost

Question 15

effectivness

Answer 15

doing things to meet requirements

Question 16

value

Answer 16

highest quality relative to cost

Question 17

productivity

Answer 17

highest outputs relative to inputs

Question 18

productivity =

Answer 18

output / input

Question 19

partial measures

Answer 19

output/labor, output/capital, output/materials, output/energy

Question 20

multifactor measure =

Answer 20

output / labor + capital + materials