Lecture 1: Introduction to Human Resource Management (Chapter 1) Flashcards
What is Human Resource Management?
It is the process of acquiring, training, appraising and compensating employees & attending to their labor relations, health, safety and fairness concerns.
What are the 5 Management Processes / 5 Basic Functions of Managing?
- Planning: establish rules & standards, objectives/ goals; develop plans and forecasts
- Organizing: giving each subordinate a specific task (arrangement allocation); establish departments; delegating authority to subordinates
- Staffing: what kind of employees we want to hire (recruiting prospective), set performance standards, compensate, evaluate and train employees
- Leading: guide employees to completing their jobs; maintain morale & motivate subordinates
- Controlling: control & maintain standards (quality standards, production & sales level); compare actual performance w/ the quotas set; take corrective measures if needed
What is an organization?
It consists of people w/ formally assigned roles who work together to achieve the org.’s goals.
What is the responsibility of a manager?
They are responsible for accomplishing the org.’s goals by managing the efforts of the org.’s people.
What is the responsibility of a manager?
They are responsible for accomplishing the org.’s goals by managing the efforts of the org.’s people.
What should every manager know?
- equal opportunity & affirmative action
- employee health & safety
- handling grievances & labor relations
Why is HRM important to all managers?
- to avoid personnel mistakes (eg: hire the wrong person which leads to high employee turnover; employees are not doing their job right, hurt employees due to unsafe practices, lacks of training undermine department’s effectiveness.)
- to improve profits and performance (ensures that employees fulfill their job & obtaining the results req.; hiring the right person for the right job)
- spend some time as a HR manager (sometimes non-executives can be hired as a HR manager. It’s beneficial to learn about HR as we don’t know when we’ll need the knowledge)
- end up as your own HR manager (handle employees in your own co. one day as small start up co. do not have the mass req. to hire a full-time professional HR manager)
What is authority?
It is the right to make decisions, to direct work to others, and to give orders.
What is authority?
It is the right to make decisions, to direct work to others, and to give orders.
What are the 2 types of authority?
- Line authority - gives the right to issue orders to other managers/ employees superior-subordinate relationship
- Staff authority - gives the right to advise managers/ employees in an org. advisory relationship
What is the role of line managers?
They are in charged of direct handling of people/ employees.
What are the roles of line manager’s HR management responsibilities?
- place the right person in the right job
- start new employees in the org. (orientation for newbies)
- train employees for jobs that are new to the (regardless of experience)
- improve job performance of each person
- gain creative cooperation & develop smooth working relationship (as long as entire dep. can work together)
- interpret co.’s policies & procedures to new employees
- control labor costs (fixed salary for those who are inexperienced)
- develop the abilities of each person
- create & maintain departmental morale
- protect employees’ health & physical conditions
What are the job duties of HR department?
- Recruiters: search for qualified job applicants
- Equal employment opportunity (EEO) representative/ affirmative action coordinators: investigate & resolve EEO grievances, examine org. practices for potential violation
- Job analysts: collects & examines detailed info about job duties to prepare job descriptions
- Compensation managers: develop compensation plans & handle employee benefit programs
- Training specialists: plan, organize & direct training activities
- Labor relations specialists: advise management on all aspects of union-management relations
How are HR functions reorganized and what are the services it provides?
- shared services HR teams: admin functions of HR (HR employees are shared by all co.’s departments to assist line managers in HR matters)
- corporate HR teams: liaises & assists top management’s direction for employees (personnel aspects of co.’s long-term strategic plans)
- embedded HR teams: HR generalists/ business partner (give staffs advices regarding HR) assigned to functional departments (assist in employees selection)
- centers of expertise: specialized HR function (training, compensation and benefits, recruiting, industrial relations) within the co.
What are the trends in HRM?
- workforce demographics and diversity trends: more diversified workforce (all- aged category, recruit skilled foreign workers)
- trends in jobs people do: shifting from manufacturing to servicing
- globalization trends: co. expanding to new markets abroad (increased international competition)
- economic trends: inflation/ recession (labor force trends, unbalanced labor force)
- technology trends: the way employees get HRM tasks done
