lecture 1 Flashcards
KEY PRINCIPLES OF GOOD CUSTOMER SERVICES
Accuracy and Efficiency
Clear Communication
Patient Education
Empathy and Compassion
Confidentiality
Professionalism
is essential for ensuring patient satisfaction and
compliance with medication regimens.
PRINCIPLES OF GOOD CUSTOMER SERVICES
Verify the patient’s name,
medication, dosage, and directions.
DOUBLE-CHECK PRESCRIPTIONS
Follow proper handling and
storage procedures for medications.
ADHERE TO SAFETY PROTOCOLS
Minimize wait times
for patients.
PROCESS PRESCRIPTIONS PROMTLY
Demonstrate how to take medications correctly.
TEACH PROPER MEDICATION ADMINISTRATION
Inform patients
about potential side effects and how to manage them.
PROVIDE INFORMATION ABOUT THE SIDE EFFECTS
Show that you care about the
patient’s needs and concerns.
LISTEN ATTENTIVELY
Advise patients about
potential interactions with other medications or foods.
DISCUSS MEDICATION INTERACTION
Recognize that patients may be
dealing with illness or stress.
BE UNDERSTANDING
Provide resources or referrals as needed.
OFFER SUPPORT
Handle personal information
with care.
PROTECT PATIENTS PRIVACY
Avoid discussing patient
information with unauthorized individuals.
MAINTAIN CONFIDIENTIALITY
Maintain a professional appearance.
DRESS APPROPRIATELY
Treat patients with dignity
and respect.
BE COURTEOUS AND RESPECTFUL
