Lecture 1 Flashcards
Business communication definition
Business communication is a conscious, targeted and expedient informational impact on
communication partners, which can be either individuals or groups of people, built mainly on a
rational basis.
Qualities of business communication
- Rational
- Hierarchical
- Subject to regulations
- Business etiquette
- Functional
- Attached to roles and positions
Objective of BC
to ensure efficient cooperation between parties and set up a partnership based on
alignment of mutual interests
Goals of business communications
- Setting up of information exchange between parties involved
- Managing interpersonal relations with objective to influence the decision
making process - Building new information channels to transfer information between
employees, group of employees to coordinate their activities and
business related tasks - Enabling the management system processes
Components of communication
Source
Message
Channel
Receiver
Feedback
Environment
Context
Interference
Source
Someone that is delivering the message
Message
Stimulus or meaning produced by the source to the receiver or
audience + part of the message might be the environment where you present it or the noise that blocks it
Channel
the way in which the message travels from the source to the receiver
Receiver
The receiver receives the message from the source, analyzing and interpreting the
message in ways both intended and unintended by the source.
Feedback
messages that receiver sends back to the source
Environment
physical and psychological atmosphere where you exchange messages
Context
the setting, scene, and
expectations of the individuals involved
Interference/noise
anything that blocks the message or changes its meaning
Shannon-Weaver model
Sender -> Encoder -> Channel (!Noise!) -> Decoder -> Receiver -> Feedback -> repeat
Transactional model
Actions of sending and receiving a message are the same process
Constructivist model
Focused on the negotiated meaning
Intrapersonal communication
using language to reflect on our own experience (self-talk)
What influences intrapersonal communication
culture, native language, and your world view
Interpersonal communication
Communication involving two people
Group communication
dynamic process where a small number of people engage in a conversation
Public communication
one person speaks or writes a message to a group of people, the group defers to the speaker
Mass communication
sending a single message to a group, limited in our ability to tailor our message to specific audiences
Communication competence
the ability
to choose a communication behavior that is both
appropriate and effective for a given situation.
Interpersonal competence allows one to achieve their
communication goals without causing the other party
to lose face
Communication competence model (Spitzberg&Cupach)
- Knowledge. Knowing what behavior is
best suited for a given situation. - Skill. Having the ability to apply that behavior
for a given context. - Motivation. Having the desire to
communicate in a competent manner.
Internal communications
Internal communications are aimed at creating a
nourishing, inspiring, motivating, transparent -
unique atmosphere in the company and have a
direct impact on the formation of corporate
culture
Ch. Barnard model
- The main communication channels should be well known
- There must necessarily be a certain formal channel for communication with each individual element (employee,
team) of the organization. - Communication chains should be as direct and short as possible.
- Formal communication channels should be predominantly used.
- The people through whom communications are made must be competent.
- The communication chain must not be interrupted.
- It is necessary to check the result of each act of communication.
