Lecture 1

Question 1

Business communication definition

Answer 1

Business communication is a conscious, targeted and expedient informational impact on
communication partners, which can be either individuals or groups of people, built mainly on a
rational basis.

Question 2

Qualities of business communication

Answer 2

• Rational
• Hierarchical
• Subject to regulations
• Business etiquette
• Functional
• Attached to roles and positions

Question 3

Objective of BC

Answer 3

to ensure efficient cooperation between parties and set up a partnership based on
alignment of mutual interests

Question 4

Goals of business communications

Answer 4

1. Setting up of information exchange between parties involved
2. Managing interpersonal relations with objective to influence the decision
   making process
3. Building new information channels to transfer information between
   employees, group of employees to coordinate their activities and
   business related tasks
4. Enabling the management system processes

Question 5

Components of communication

Answer 5

Source
Message
Channel
Receiver
Feedback
Environment
Context
Interference

Question 6

Source

Answer 6

Someone that is delivering the message

Question 7

Message

Answer 7

Stimulus or meaning produced by the source to the receiver or
audience + part of the message might be the environment where you present it or the noise that blocks it

Question 8

Channel

Answer 8

the way in which the message travels from the source to the receiver

Question 9

Receiver

Answer 9

The receiver receives the message from the source, analyzing and interpreting the
message in ways both intended and unintended by the source.

Question 10

Feedback

Answer 10

messages that receiver sends back to the source

Question 11

Environment

Answer 11

physical and psychological atmosphere where you exchange messages

Question 12

Context

Answer 12

the setting, scene, and
expectations of the individuals involved

Question 13

Interference/noise

Answer 13

anything that blocks the message or changes its meaning

Question 14

Shannon-Weaver model

Answer 14

Sender -> Encoder -> Channel (!Noise!) -> Decoder -> Receiver -> Feedback -> repeat

Question 15

Transactional model

Answer 15

Actions of sending and receiving a message are the same process

Question 16

Constructivist model

Answer 16

Focused on the negotiated meaning

Question 17

Intrapersonal communication

Answer 17

using language to reflect on our own experience (self-talk)

Question 18

What influences intrapersonal communication

Answer 18

culture, native language, and your world view

Question 19

Interpersonal communication

Answer 19

Communication involving two people

Question 20

Group communication

Answer 20

dynamic process where a small number of people engage in a conversation

Question 21

Public communication

Answer 21

one person speaks or writes a message to a group of people, the group defers to the speaker

Question 22

Mass communication

Answer 22

sending a single message to a group, limited in our ability to tailor our message to specific audiences

Question 23

Communication competence

Answer 23

the ability
to choose a communication behavior that is both
appropriate and effective for a given situation.
Interpersonal competence allows one to achieve their
communication goals without causing the other party
to lose face

Question 24

Communication competence model (Spitzberg&Cupach)

Answer 24

1. Knowledge. Knowing what behavior is
   best suited for a given situation.
2. Skill. Having the ability to apply that behavior
   for a given context.
3. Motivation. Having the desire to
   communicate in a competent manner.

Question 25

Internal communications

Answer 25

Internal communications are aimed at creating a
nourishing, inspiring, motivating, transparent -
unique atmosphere in the company and have a
direct impact on the formation of corporate
culture

Question 26

Ch. Barnard model

Answer 26

1. The main communication channels should be well known
2. There must necessarily be a certain formal channel for communication with each individual element (employee,
   team) of the organization.
3. Communication chains should be as direct and short as possible.
4. Formal communication channels should be predominantly used.
5. The people through whom communications are made must be competent.
6. The communication chain must not be interrupted.
7. It is necessary to check the result of each act of communication.