Lecture 1 Flashcards
An organization is defined through these four characteristics:
- A social entity;
- Goal-directed;
- Designed as systems of activities; that are consciously structured and coordinated;
- Connected to the external environment.
Performance feedback: two levels of aspiration to motivate change within a company
- Social aspiration - comparison with peer groups
- Historical aspiration - comparison with last year
Inconsistent performance feedback
When one aspiration level is higher than the other; needs context to base decisions on
Customer journey
The service encounters experienced by the customer
Service dominant logic
Service is only of value if it is used by customers
Kliduff & Brass’ (2010) 4 core ideas
- Social relations
- Embeddedness
- Structural patterning
- Utility of network connections
Transaction Cost Economics
Decision to to carry out transactions within organizations, within IORs or on the market are based on:
1. Uncertainty
2. Frequency of transactions
3. Asset specificity
IOR
Interorganizational Network
Resource Dependence Theory
In the face of uncertainty, firms will seek closer relations to improve information exchange, commitment, legitimacy and exchange stability, based on
1. Resource stability
2. Control
3. Alternatives
Kilduff & Brass’ (2010) Core ideas: Social relations
Sets of actors and the relations that connect or divide them are studied
Kilduff & Brass’ (2010) Core ideas: Embeddedness
Economic transactions are one binding force of networks and communities; one prefers to transact between network members rather than outside of the network
Kilduff & Brass’ (2010) Core ideas: Structural patterning
Networks have enduring patterns of clustering, connectivity and centralization among actors
Dyad
Two actors connected by a tie
Triad
Three actors connected by a tie
Clique
Three or more actors, all of whom are connected to each other. Density = 1
