Lecture 1 Flashcards
1
Q
A Competent Communicator
A
- Listening
- Perception
- Non-Verbal
- Verbal
- Conflict
2
Q
SOLUTIONS TO COMMUNICATION PROBLEMS (COMMUNICATION COMPETENCE
A
- Wide range of behaviour
- Empathy
- Cognitive Complexity
- Self-monitoring
- Perception Checking
- Active, Emphatic and Critical Listening
- Concrete Language
- Descriptive Language
- Context, Audience and Feedback
- Assertion
3
Q
- WIDE RANGE OF BEHAVIOUR
A
Possess it > Choose the appropriate > Skills to perform it
4
Q
- EMPATHY
A
- understand the other person’s point of view 2. imagine how an issue might look from the other’s perspective 3. give information to develop strategies about how to best influence them
5
Q
- COGNITIVE COMPLEXITY
A
The abilityto
- construct a variety of frameworks
- analyse the behaviour of others in a variety of ways
6
Q
- SELF-MONITORING
A
- Being aware of a. one’s behaviour b. the impression it makes
- Using these observations to shape the way one behaves
7
Q
- PERCEPTION CHECKING
A
- A process of describing, interpreting and verifying that helps us understand another person and his message more accurately.
- Step 1: Description of behaviour (with details but without sounding judgemental)
- Step 2: Suggestions of two possible interpretations 4. Step 3: Request for clarification
8
Q
- ACTIVE, EMPATHIC AND CRITICAL LISTENING
A
- Active listening: Listening with a purpose
- Empathic listening: To understand the other person’s perspective
- Critical listening: To judge the quality of a message
9
Q
- CONCRETE LANGUAGE
A
- Words and statements that are specific rather than abstract or vague.
- Dating: Specifying when you made an observation since everything changes over time. It is not the same as frozen evaluation: assessment of a concept that does not change over time.
- Indexing: Identifying the uniqueness of objects, events and people.
10
Q
- DESCRIPTIVE LANGUAGE
A
- Descriptiveness is the practice of describing observed behaviour or phenomena instead of offering personal reaction or judgements.
- Check perception
- Paraphrase
- Use operational definition
- Define terms
11
Q
- CONTEXT, AUDIENCE AND FEEDBACK
A
- Context includes physical setting, occasion and situation
- Audience: Who are you communicationto?
- Feedback: What are the listeners saying/feeling?
12
Q
- ASSERTION
A
- Expressing needs, thoughts, feelings clearly and directly without judging or dictating to others.
- Advantages
a. Greater likelihood of resolving the conflict
b. Maintains the self-respect of both parties - Disadvantages
a. May be uncomfortable or awkward
b. Requires more effort and initiative
