Lec 9

Question 1

Process improvement

Answer 1

Understanding existing processes and changing these processes to increase product quality and/or reduce costs, development time.

Question 2

Approaches to process improvement

Answer 2

Process maturity approach, agile approach

Question 3

Process maturity approach

Answer 3

Focuses on improving process and project management and introducing good software engineering practice

Question 4

Agile approach

Answer 4

Focuses on iterative development and the reduction of overheads. Primary characteristics of agile: rapid delivery of functionality, responsiveness to changing customer requirements

Question 5

Process quality and product quality are closely related. True/False & explain your answer.

Answer 5

True because a good process is usually required to produce a good product. The quality of a product depends on its development process.

Question 6

Factors affecting software product quality?

Answer 6

• Process Quality
• People Quality
• Development Technologies
• Cost and time/schedule

Question 7

(On quality factors)

• Large projects with average capabilities are most affected by ___(1)___
• For small projects, ___(2)___ is the main determinant
• ___(3)___ is a particularly significant factor for small projects
• A factor that affects product quality significantly for any type of project: ___(4)___

Answer 7

1) development process (i.e. Process Quality)
2) capabilities of the developers (i.e. People Quality)
3) Development technology
4) time/schedule

Question 8

Considerations for introducing process improvements?

Answer 8

افهم الكلام ده متحفظوش
Don’t simply attempt to change the process to one that is used elsewhere
Consider:
- Local environment
- Company culture
- How these may be affected by the change
- What aspects of the process do you want to improve? Depends on what is important to your company / its goals

Question 9

Process improvement stages

Answer 9

M
A&M
C
1- Measure
2- Analyze and model the process
3- Change

Question 10

Give examples on process metrics
(metrics
بمعنى الحاجات القابلة للقياس المتعلقة بال
process)

Answer 10

• Time taken for process activities to be completed
• Resources required for it
• Number of occurrences of a particular event e.g. number of defects discovered

Question 11

The main driver behind process improvements should be: ____

Answer 11

The goals of the organization

Question 12

What is GQM short for?

Answer 12

Goal-Question-Metric Paradigm

Question 13

What are the three critical questions the GQM paradigm is used to answer?

Answer 13

1- Why are we introducing process improvement?
2- What information do we need to help identify and assess improvements?
3- What process and product measurements are required to provide this information?

Question 14

Define process analysis

Answer 14

The study of a process to understand the relationships between its parts and compare it with other processes

Question 15

What are the three process analysis objectives?

Answer 15

1- Understand the activities involved in process & the relationships between them
2- Understand relationships between the activities & the measurements that have been made
3- To relate the processes being analyzed to other similar processes in the organization, or ideal processes of the same type.

Question 16

Process models

Answer 16

• A way to focus attention on the activities in a process and the information transfer between them.
• Don’t have to be formal or complete
• Their purpose is to provoke discussion, not to document the process.

Question 17

The following are examples of ____

• Several key people becoming ill just before a critical review
• A violations of security that means all external communications
  are out of action for several days
• Organizational reorganization
• A need to respond to an unanticipated request for new proposals

Answer 17

Process exceptions