Lec 10- Cultural Competence Flashcards
1
Q
Culture
A
The sum of total ways of living built by a group of human beings and transmitted from one generation to another
2
Q
Culture is bound by 5 things
A
- Media
- Health
- Political structure
- Economy and production
- Social structure
3
Q
What does culture include?
A
- Religion
- Age
- Gender
- Ethnicity
- Physical mental or other impairments
- Socio economic status
- Race
- Sexual orientation
- Organisational culture
4
Q
Cultural competence
A
Ability to interact respectfully and effectively with persons from a background which is different from your own
5
Q
Benefits of practising pharmacy in a culturally competent manner
A
- Enhances the pharmacist- patient relationship
- Encourages collaborative management of the patients illness
- Potential to improve patient health outcomes
- Potential to save the health system money
- Potential to reduce disparities in health
6
Q
Steps in the journey towards cultural competence
A
- Valuing differences
- Engaging in self evaluation
- Understanding the dynamics of relationships and communication
- Building cultural knowledge
- Adapting practices
7
Q
A culturally competent pharmacist:
A
- is skilled in selecting and using culturally sensitive intervention strategies
- has the ability to use, send, and interpret a variety of communication skills (verbal and non verbal)
- -> to help have good interaction with client
8
Q
Communication strategies
A
- Listen to what is actually being said, not what you want or expect to hear. Use reflective techniques and ask questions to check own understanding
- Be flexible, alter method or manner if necessary
- Avoid culturally insensitive language and behaviours- reflect back on conversations to monitor this
- Be open-minded enough to understand and consider different beliefs and views on the same situation
- Avoid stereotyping but use generalisations as a starting point to inform questions
9
Q
Professional interpretation services
A
- Language line
2. Primary health care interpreting service
10
Q
Universal precautions re-cap
A
- Use plain language
- Be specific and concrete
- Repeat/ summarise
- Encourage questions
- Use teach-back to confirm understanding
- Be positive and empowering
11
Q
Connection the dots to treatment
A
- Illness (symptoms)
- Cause
- Healers
- Treatment
12
Q
8 Kleinman’s Questions
A
- Why do you think it happened when it did?
- What do you think caused the problem?
- What do you think your illness does to you? how does it work?
- How severe is your sickness? will it have a short course?
- What kind of treatment do you think you should receive?
- What are the most important results you hope to receive from this treatment?
- What are the chief problems your sickness has caused you?
- What do you fear most about your sickness?
13
Q
ETHNIC model
A
- Explanation
- Treatment
- Healers
- Negotiate
- Intervention (agree on)
- Collaboration with patient, family, healers
14
Q
LEARN model
A
- Listen to patient’s perspective
- Explain and share one’s own perspective
- Acknowledge differences and similarities between these 2 perspectives
- Recommend a treatment plan
- Negotiate a mutually agreed-on treatment plan
