Learning outcome 8

Question 1

72. A financial adviser discovers during a fact-find interview that her client is willing to expand on his future hopes and aspirations. She decides to adapt her line of questioning to make more use of
    A. direct questions.
    B. open-ended questions.
    C. scripted questions.
    D. leading questions.

Answer 1

B

Question 2

73. During a fact-find interview, a financial adviser discovers the client is unable to recall the details of his current remuneration. The correct course of action for the financial adviser to take is to
    A. terminate the interview with immediate effect.
    B. continue the interview to its conclusion and then decline to offer the client any advice.
    C. make an estimate of the missing information and base any recommendation on the estimate.
    D. continue the interview and agree to collect the information at a later date.

Answer 2

D

Question 3

74. Typically, how should a financial adviser gather hard facts during the fact-finding process?
    A. By asking open questions.
    B. By asking closed questions.
    C. By writing to the companies with whom the client already has financial arrangements.
    D. By seeking written responses from the client only.

Answer 3

B

Question 4

75. A financial adviser is specifically discussing issues relating to best in class and engagement with his
    client. This is most likely to be because the client
    A. is risk averse.
    B. is seeking capital growth rather than income.
    C. wishes to maximise her investment returns.
    D. wishes to take an ethical approach.

Answer 4

D