Learning Objectives Flashcards
1
Q
DMAIC -
A
2
Q
Do not jumpy directly to “improve”
A
You must first analysis the problem before solving it
3
Q
Voice of the Customer
A
4
Q
Gather useful data where possible
A
Will inform decision making
5
Q
Identify Waste & Value
A
6
Q
Continuous Improvement
A
7
Q
Ask why and verify assumptions
A
8
Q
Build quality into the process
A
If we cannot eliminate a challenge immediately, try to identify it as early as possible as the long the challenge is active, the more costly it is
