Learning Objective 08 - Transition Management Flashcards
Understand transition management as integration of the outputs of a project into business- as-usual.
What is transition management?
Integration of the outputs of a project into business-as-usual.
What are the basic requirements needed to support a successful transition?
Consider business-as-usual throughout a project and plan for transition from the outset.
Why is knowledge transfer important in the transition process?
It includes learning from experience and promotes continuous improvement.
What is the role of stakeholder engagement in transition planning?
To agree on a transition plan, including the transfer of risks.
What actions should be taken for a smooth transition of a project into the operational environment?
- Manage stakeholder expectations
- Identify and engage end users
- Align needs with outputs
- Set the path for handover
- Ensure clear communication
- Prepare for new business-as-usual
- Conduct change impact analysis
What is change impact analysis?
A method of analyzing the scope and scale of the change to the new business-as-usual state.
What will change impact analysis identify?
- Physical or process impacts
- Feelings about the change
- Knowledge gaps or skills needs
What does change impact analysis do ?
Change impact analysis is a method of analysing the scope and scale of the change to the new business-as-usual state.
It helps to understand the organisational impacts on people, performance, processes, systems and culture.
It will support the planning and communication at change effectively, identifying potential issues and highlighting the resources required to do this.
What is progressive implementation in knowledge transfer?
The project team shares information, skills, and expertise with operational users progressively.
What is the significance of the sponsor in knowledge transfer?
The sponsor aligns the project team with functional and operational teams to facilitate knowledge transfer.
What is a benefits management plan?
A document that defines how benefits will be managed through transition into operational use.
What techniques can be used in a benefits management plan?
Moscow technique (Must have, Should have, Could have, Won’t have).
What should be done to mitigate conflict during transition planning?
Consider the possibility of conflict between the user and project manager regarding acceptance criteria.
When should stakeholder engagement occur during a project?
Early in the project.
What are the key outcomes aimed for when transitioning a project?
- Knowledge transfer
- Continuous improvement
- Formal acceptance by the business
What are potential consequences of a poorly managed transition?
- Reduced benefits
- Increased costs
- Loss of reputation
- Disengagement of stakeholders
What is the optimal time in the project life cycle to engage stakeholders regarding the transition plan?
Early in the project life cycle.
Fill in the blank: Transition planning should start at the _______.
beginning of a project
Fill in the blank: _______ activities can help ensure that end users are fully bought into the change.
Business readiness
