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ISS R > Learning Goals > Flashcards

Learning Goals Flashcards

1
Q

What is the main role of the CIO?

A

Create alignement:

  1. Intellectual
  2. IT alignment
  3. Operational
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2
Q

Misalignment types

A
  1. Functionality
  2. Data
  3. Usability
  4. Role
  5. Control
  6. Organizational culture
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3
Q

What is business competence? And what are its two dimensions?

A

Set of business and interpersonal knowledge/skills.

  1. Organization specific knowledge and skills
  2. Interpersonal and management knowledge and skills
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4
Q

What is IT competence? And what are its dimensions?

A

The set of IT-related knowledge and experience that a business manager possesses.

  1. IT knowledge
  2. IT experience
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5
Q

How to measure IT value?

A
  1. Find capabilities that competitors cant match
  2. Compare competitors’ capabilities with organizations capabilities
  3. Measure how much of the capability there would be without IT.
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6
Q

What are pitfalls when meauring IT value?

A
  1. Measuring value only based on competitieve advantage (qualifiers VS competers)
  2. Measuring the ROI too early
  3. Attributing alle of major parts to own bu’s
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7
Q

What does the IT value creating model contain?

A 
IT resources
Complementaire organizational resources
Business processes
business process performance
Organizational performance
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8
Q

What are the steps of waterfall?

A
  1. Requirements
  2. Design (software architecture)
  3. Implementation
  4. Verification
  5. Maintenance
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9
Q

Enumerate methods used in project management.

A
  1. Gannt chart (keeps projects on schedule)
    Find all tasks and interdependencies.
    Find critical path
    Give critical paths extra scrunity
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10
Q

What are the steps of the de-escelation process

A
  1. Problem recognition
  2. Re-examine prior course of action
  3. Search alternatieve course of action
  4. Implement an exit strategy
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11
Q

Enumerate roles involved in the de-escelation process

A
  1. Messenger
  2. Exit champion
  3. Exit blocker
  4. Exit sponsor
  5. Exit catalyst
  6. Exit legitimizer
  7. Scapegoat
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12
Q

Enumerate the bases of power in the de escalation process

A 
Reward
coercise
Informational
Expert
Referant
Legitimate
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13
Q

What is IT governance?

A

How organizations control IT (investment) decision making

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14
Q

Which governance archetypes are there?

A
  1. Business monarchy
  2. IT monarchy
  3. Feudal
  4. IT duopoly
  5. Federal
  6. Anarchy
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15
Q

What are the 4 roles of the board?

A
  1. Monitor
  2. Advice
  3. Co-opt
  4. Assimilate
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16
Q

What are the 3 mechanisms of the board?

A
  1. Decision making structures
  2. Formal processes
  3. Communication approaches
17
Q

What is IT Risk?

A

The Risk for an unplanned event involving information technology to threaten an Enterprise objective

Risk = probability * impact

2 conceptualizations:

  1. Risk as a probable negative impact
  2. Risk as both a negative and positive impact
18
Q

What are the 4 IT risks from a business perspective?

A
  1. Availability
  2. Access
  3. Accuracy
  4. Agility
19
Q

What are the thee core principles of IT Risk management?

A
  1. Risk governance processes
  2. Risk aware culture
  3. Foundation
20
Q

What to do to eliminate the risks?

A
  1. Remove the complexity of IT systems
  2. Create Risk governance processes
  3. Create Risk aware culture
21
Q

Enumerate factors that influence top management team’s trust in the CIO

A

Direct: 1. Shared language
2. Shared cognition (same priorities)

Indirect 3. Informal interaction
4. Formal position

22
Q

Recommend ways to increase trust in the CIO

A

Informal interactions: have frequent informal meetings

Formal position: part of the TMT

Shared language: speak in the language of value and business capabilities

Shared cognition: increase the IT knowledge of TMT

23
Q

How to gain tmt’s commitment?

A
  1. Rational persuasion
  2. Consultation
  3. Ingratiation
  4. Personal appeals
  5. Exchange
  6. Coalition tactics
  7. Pressure
24
Q

What is an information-rich network?

A

Low in cohesion and many structural holes

25
Q

What effect does information diversity influence?

A

Productivity

26
Q

What effect does social commuication influence?

A

Retention

27
Q

Describe what three categories to put in an SLA

A
  1. foundational
  2. change
  3. governance
28
Q

Decribe a process for vendor selection

A
  1. create a request for proposal
  2. gather proposals
  3. verify the degree of fit
  4. create a vendor assessment matrices
29
Q

Describe criteria for vendor selection

A
  1. scalability
  2. robustness
  3. workflow management
30
Q

Enumerate factors that keep talented employees

A

To maximize the value of IT staff:

  1. Put a group of superstars together
  2. surround superstars with less-able employees
31
Q

What is the difference between formal controls and relational governance

A

Formal controls: written contracual and management-initiated mechanisms

Relational governance: unwritten, worker based mechanisms such as trust and relational norms

32
Q

What three characteristics does commitment contain?

A

Durability: a desire to continue a relationship

Input: a willingness to investment of capital and effort

Consistency: a confidence in the stability of the relationship

33
Q

What is the effect of IT complexity on organizations and how can complexity be solved?

A

Result of IT complexity (diversity):

● Changing an IT system will be hard because it relies on a lot of other systems ○ Gradual reduction in business agility, reduced capability to counter a move by a competitor

● Difficult to support real-time, responsive operations

● Increase risk of IT availability, IT access, IT accuracy and IT agility.

Solution: IT standardization.

34
Q

What three standardization approaches are there?

A
  1. voluntary compliance (But the business units would never comply)
  2. strict enforcement
  3. gradual migration (putting off tough/ can take years)
35
Q

What is an operating model?

A

the necessary level of business process integration and standardization for delivering goods and services to customers. Combination of business integration and business standardization.

36
Q

What are the four levels of the operating model?

A
  1. Coordination (BPI:H, BPS:L)
  2. Diversification (L, L)
  3. Unification (H,H)
  4. Replication (BPI:L, BPS: H)

ISS R (1 decks)

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