Brainscape's Knowledge GenomeTM


Top Flashcards (Certified)
All Flashcards

ISS R > Learning Goals > Flashcards

Learning Goals Flashcards

1
Q

What is the main role of the CIO?

A

Create alignement:

  1. Intellectual
  2. IT alignment
  3. Operational
How well did you know this?
1
Not at all
2
3
4
5
Perfectly
2
Q

Misalignment types

A
  1. Functionality
  2. Data
  3. Usability
  4. Role
  5. Control
  6. Organizational culture
How well did you know this?
1
Not at all
2
3
4
5
Perfectly
3
Q

What is business competence? And what are its two dimensions?

A

Set of business and interpersonal knowledge/skills.

  1. Organization specific knowledge and skills
  2. Interpersonal and management knowledge and skills
How well did you know this?
1
Not at all
2
3
4
5
Perfectly
4
Q

What is IT competence? And what are its dimensions?

A

The set of IT-related knowledge and experience that a business manager possesses.

  1. IT knowledge
  2. IT experience
How well did you know this?
1
Not at all
2
3
4
5
Perfectly
5
Q

How to measure IT value?

A
  1. Find capabilities that competitors cant match
  2. Compare competitors’ capabilities with organizations capabilities
  3. Measure how much of the capability there would be without IT.
How well did you know this?
1
Not at all
2
3
4
5
Perfectly
6
Q

What are pitfalls when meauring IT value?

A
  1. Measuring value only based on competitieve advantage (qualifiers VS competers)
  2. Measuring the ROI too early
  3. Attributing alle of major parts to own bu’s
How well did you know this?
1
Not at all
2
3
4
5
Perfectly
7
Q

What does the IT value creating model contain?

A 
IT resources
Complementaire organizational resources
Business processes
business process performance
Organizational performance
How well did you know this?
1
Not at all
2
3
4
5
Perfectly
8
Q

What are the steps of waterfall?

A
  1. Requirements
  2. Design (software architecture)
  3. Implementation
  4. Verification
  5. Maintenance
How well did you know this?
1
Not at all
2
3
4
5
Perfectly
9
Q

Enumerate methods used in project management.

A
  1. Gannt chart (keeps projects on schedule)
    Find all tasks and interdependencies.
    Find critical path
    Give critical paths extra scrunity
How well did you know this?
1
Not at all
2
3
4
5
Perfectly
10
Q

What are the steps of the de-escelation process

A
  1. Problem recognition
  2. Re-examine prior course of action
  3. Search alternatieve course of action
  4. Implement an exit strategy
How well did you know this?
1
Not at all
2
3
4
5
Perfectly
11
Q

Enumerate roles involved in the de-escelation process

A
  1. Messenger
  2. Exit champion
  3. Exit blocker
  4. Exit sponsor
  5. Exit catalyst
  6. Exit legitimizer
  7. Scapegoat
How well did you know this?
1
Not at all
2
3
4
5
Perfectly
12
Q

Enumerate the bases of power in the de escalation process

A 
Reward
coercise
Informational
Expert
Referant
Legitimate
How well did you know this?
1
Not at all
2
3
4
5
Perfectly
13
Q

What is IT governance?

A

How organizations control IT (investment) decision making

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
14
Q

Which governance archetypes are there?

A
  1. Business monarchy
  2. IT monarchy
  3. Feudal
  4. IT duopoly
  5. Federal
  6. Anarchy
How well did you know this?
1
Not at all
2
3
4
5
Perfectly
15
Q

What are the 4 roles of the board?

A
  1. Monitor
  2. Advice
  3. Co-opt
  4. Assimilate
How well did you know this?
1
Not at all
2
3
4
5
Perfectly
16
Q

What are the 3 mechanisms of the board?

A
  1. Decision making structures
  2. Formal processes
  3. Communication approaches
17
Q

What is IT Risk?

A

The Risk for an unplanned event involving information technology to threaten an Enterprise objective

Risk = probability * impact

2 conceptualizations:

  1. Risk as a probable negative impact
  2. Risk as both a negative and positive impact
18
Q

What are the 4 IT risks from a business perspective?

A
  1. Availability
  2. Access
  3. Accuracy
  4. Agility
19
Q

What are the thee core principles of IT Risk management?

A
  1. Risk governance processes
  2. Risk aware culture
  3. Foundation
20
Q

What to do to eliminate the risks?

A
  1. Remove the complexity of IT systems
  2. Create Risk governance processes
  3. Create Risk aware culture
21
Q

Enumerate factors that influence top management team’s trust in the CIO

A

Direct: 1. Shared language
2. Shared cognition (same priorities)

Indirect 3. Informal interaction
4. Formal position

22
Q

Recommend ways to increase trust in the CIO

A

Informal interactions: have frequent informal meetings

Formal position: part of the TMT

Shared language: speak in the language of value and business capabilities

Shared cognition: increase the IT knowledge of TMT

23
Q

How to gain tmt’s commitment?

A
  1. Rational persuasion
  2. Consultation
  3. Ingratiation
  4. Personal appeals
  5. Exchange
  6. Coalition tactics
  7. Pressure
24
Q

What is an information-rich network?

A

Low in cohesion and many structural holes

25
What effect does information diversity influence?
Productivity
26
What effect does social commuication influence?
Retention
27
Describe what three categories to put in an SLA
1. foundational 2. change 3. governance
28
Decribe a process for vendor selection
1. create a request for proposal 2. gather proposals 3. verify the degree of fit 4. create a vendor assessment matrices
29
Describe criteria for vendor selection
1. scalability 2. robustness 3. workflow management
30
Enumerate factors that keep talented employees
To maximize the value of IT staff: 1. Put a group of superstars together 2. surround superstars with less-able employees
31
What is the difference between formal controls and relational governance
Formal controls: written contracual and management-initiated mechanisms Relational governance: unwritten, worker based mechanisms such as trust and relational norms
32
What three characteristics does commitment contain?
Durability: a desire to continue a relationship Input: a willingness to investment of capital and effort Consistency: a confidence in the stability of the relationship
33
What is the effect of IT complexity on organizations and how can complexity be solved?
Result of IT complexity (diversity): ● Changing an IT system will be hard because it relies on a lot of other systems ○ Gradual reduction in business agility, reduced capability to counter a move by a competitor ● Difficult to support real-time, responsive operations ● Increase risk of IT availability, IT access, IT accuracy and IT agility. Solution: IT standardization.
34
What three standardization approaches are there?
1. voluntary compliance (But the business units would never comply) 2. strict enforcement 3. gradual migration (putting off tough/ can take years)
35
What is an operating model?
the necessary level of business process integration and standardization for delivering goods and services to customers. Combination of business integration and business standardization.
36
What are the four levels of the operating model?
1. Coordination (BPI:H, BPS:L) 2. Diversification (L, L) 3. Unification (H,H) 4. Replication (BPI:L, BPS: H)

ISS R (1 decks)

Brainscape helps you reach your goals faster, through stronger study habits.
© 2025 Bold Learning Solutions. Terms and Conditions