Learning Assessment Questions Flashcards
What are the forms of waste (non-value-adding activity) found in all organizations?
Defects Overproduction Waiting Not utilizing staff talent Travel Inventory Motion Excess Processing
DOWNTIME
Defects Overproduction Waiting Not utilizing staff talent Travel Inventory Motion Excess Processing
5 Key Lean Concepts
Specify Value
Identify and eliminate waste
Establish pull/JIT
Pursuit of perfection
Lean is primarily about doing more with less. T/F?
False
In a Lean system, it is best for staff and managers to be results driven. T/F?
False
What are the 5 dysfunctions of a team?
Absence of trust Fear of conflict Lack of commitment Lack of accountability Inattention to results
It is critical throughout a Lean transformation that organizational culture remains unchanged. T/F?
False
Name the four stages of the Tuckman Model
Forming
Storming
Norming
Performing
SIPOCS
Suppliers Inputs Processes Outputs Customers Stakeholders
To change or modify for the better and with respect for the people.
Kaizen
Envisioning a process in which all waste, barriers, obstacles, and variation have been removed from the Current State is known as the:
Future State
Tools used to prioritize opportunities are:
Affinity Diagram
Risk/Frequency Grid
Prioritization Matrix
Affinity Diagram helps teams organize ideas generated from a brainstorming session into natural grouping based on common themes. T/F?
True
SMART Goals
Specific Measurable Attainable Realistic Time-bound
PDCA
Plan
Do
Check
Act
DMAIC
Define Measure Analyze Improve Control
Most problems can be attributed to people due to a lack of training. T/F?
False
Gemba
Going to where the work is done
A tool used to visually display the physical workflow of a process (commonly travel) is known as:
Spaghetti Diagram
A tool used to analyze a process by breaking it down into small steps and collecting data on time and distance of each step is known as a
Process Flow Map
A tool which serves as a ‘snapshot’ of a process and analyzes the amount of value added time vs. actual lead time of a process is known as a
Value Stream Map
The color ‘yellow’ on a Process Flow Chart would indicate a step which is required based on company policy. T/F
False - State or Federal regulatory policy, not our company policy
Which tool compares data values as part of the whole data set?
Pie Chart
Which tool is used to simply track a variable over time?
Run Chart
Which tool is used to chart frequency of occurrence?
Bar Chart
Which tool reflects that 20% of causes are causing 80% of the problems?
Pareto Chart
Lean Concept #3
Create Flow
According to the Lean methodology, batching work is much more cost-effective than processing one at a time. T/F?
False
Often described as the heartbeat of an organization, this Lean concept compares the amount of work to be done and the amount of time available and establishes process time.
Takt Time
Hand off communication and room turnovers are two examples of common and costly changeovers. T/F?
True
Elimination of all waste in a system is a reasonable goal. T/F?
False
Cellular Layout requires what?
Bringing services and functions closer together
Downsizing or ‘rightsizing’ equipment
A Fishbone Diagram is also known as a
Cause and Effect Diagram
A root cause analysis tool commonly used in Lean is known as a
5 Why Analysis
5S (in order)
Sort Set in Order Shine Standardize Sustain
According to 5S methodology, one should overstock shelves in order to prevent running out of supplies. T/F
False
5S, while reasonably effective, is typically very expensive. T/F
False
Lean Concept #4
Establish Pull / JIT
A mechanism for signaling and triggering an action
Kanban
The persistence of performance improvement over time
Sustainability
The highest level of solutions
Eliminate the cause of the problem
PDCA is useful exclusively for pilot testing and should not be used for other improvement activities. T/F?
False
A Kaizen Newspaper is used to outline solutions to be implemented over time. T/F?
True
A small test of change is done to identify the next steps or any failures prior to fully implementing changes. T/F?
True
A document describing how their project may affect other areas/departments is known as
Project Impact Analysis
Lean Concept #5
Pursuit of perfection
Fear of compromising quality of care
Fear of failing in the new system
One’s tendency to stick to what they know best
Reasons people back-pedal to the old way of doing things
A concept which encourages staff to consider the impact of their improvement projects on the entire organization is known as
Systems thinking
The Control Plan should be described in which A3 section?
Control
A visual management tool used to display the status of performance related to relevant metrics alighted with the new strategic plan is known as:
Dashboard
The concept of preventing defects, or immediately detecting them is known as
Quality at the source
The term Poka-Yoke refers to the practice of
Error proofing
Standardization is simply not realistic in healthcare due to the complexity of processes and patient pathophysiology. T/F?
False
Allowing experienced staff to develop their own individual ‘best methods’ of completing tasks is far more effective than standardizing tasks. T/F?
False
The benefits of standardization
Reduces variation in processes
Improves quality
Spreads and sustains improvement initiatives
