Learning Assessment Questions

Question 1

What are the forms of waste (non-value-adding activity) found in all organizations?

Answer 1

Defects
Overproduction
Waiting
Not utilizing staff talent
Travel
Inventory
Motion
Excess Processing

Question 2

DOWNTIME

Answer 2

Defects
Overproduction
Waiting
Not utilizing staff talent
Travel
Inventory
Motion
Excess Processing

Question 3

5 Key Lean Concepts

Answer 3

Specify Value
Identify and eliminate waste
Establish pull/JIT
Pursuit of perfection

Question 4

Lean is primarily about doing more with less. T/F?

Answer 4

False

Question 5

In a Lean system, it is best for staff and managers to be results driven. T/F?

Answer 5

False

Question 6

What are the 5 dysfunctions of a team?

Answer 6

Absence of trust
Fear of conflict
Lack of commitment
Lack of accountability
Inattention to results

Question 7

It is critical throughout a Lean transformation that organizational culture remains unchanged. T/F?

Answer 7

False

Question 8

Name the four stages of the Tuckman Model

Answer 8

Forming
Storming
Norming
Performing

Question 9

SIPOCS

Answer 9

Suppliers
Inputs
Processes
Outputs
Customers
Stakeholders

Question 10

To change or modify for the better and with respect for the people.

Answer 10

Kaizen

Question 11

Envisioning a process in which all waste, barriers, obstacles, and variation have been removed from the Current State is known as the:

Answer 11

Future State

Question 12

Tools used to prioritize opportunities are:

Answer 12

Affinity Diagram
Risk/Frequency Grid
Prioritization Matrix

Question 13

Affinity Diagram helps teams organize ideas generated from a brainstorming session into natural grouping based on common themes. T/F?

Answer 13

True

Question 14

SMART Goals

Answer 14

Specific
Measurable
Attainable
Realistic
Time-bound

Question 15

PDCA

Answer 15

Plan
Do
Check
Act

Question 16

DMAIC

Answer 16

Define
Measure
Analyze
Improve
Control

Question 17

Most problems can be attributed to people due to a lack of training. T/F?

Answer 17

False

Question 18

Gemba

Answer 18

Going to where the work is done

Question 19

A tool used to visually display the physical workflow of a process (commonly travel) is known as:

Answer 19

Spaghetti Diagram

Question 20

A tool used to analyze a process by breaking it down into small steps and collecting data on time and distance of each step is known as a

Answer 20

Process Flow Map

Question 21

A tool which serves as a ‘snapshot’ of a process and analyzes the amount of value added time vs. actual lead time of a process is known as a

Answer 21

Value Stream Map

Question 22

The color ‘yellow’ on a Process Flow Chart would indicate a step which is required based on company policy. T/F

Answer 22

False - State or Federal regulatory policy, not our company policy

Question 23

Which tool compares data values as part of the whole data set?

Answer 23

Pie Chart

Question 24

Which tool is used to simply track a variable over time?

Answer 24

Run Chart

Question 25

Which tool is used to chart frequency of occurrence?

Answer 25

Bar Chart

Question 26

Which tool reflects that 20% of causes are causing 80% of the problems?

Answer 26

Pareto Chart

Question 27

Lean Concept #3

Answer 27

Create Flow

Question 28

According to the Lean methodology, batching work is much more cost-effective than processing one at a time. T/F?

Answer 28

False

Question 29

Often described as the heartbeat of an organization, this Lean concept compares the amount of work to be done and the amount of time available and establishes process time.

Answer 29

Takt Time

Question 30

Hand off communication and room turnovers are two examples of common and costly changeovers. T/F?

Answer 30

True

Question 31

Elimination of all waste in a system is a reasonable goal. T/F?

Answer 31

False

Question 32

Cellular Layout requires what?

Answer 32

Bringing services and functions closer together | Downsizing or 'rightsizing' equipment

Question 33

A Fishbone Diagram is also known as a

Answer 33

Cause and Effect Diagram

Question 34

A root cause analysis tool commonly used in Lean is known as a

Answer 34

5 Why Analysis

Question 35

5S (in order)

Answer 35

``` Sort Set in Order Shine Standardize Sustain ```

Question 36

According to 5S methodology, one should overstock shelves in order to prevent running out of supplies. T/F

Answer 36

False

Question 37

5S, while reasonably effective, is typically very expensive. T/F

Answer 37

False

Question 38

Lean Concept #4

Answer 38

Establish Pull / JIT

Question 39

A mechanism for signaling and triggering an action

Answer 39

Kanban

Question 40

The persistence of performance improvement over time

Answer 40

Sustainability

Question 41

The highest level of solutions

Answer 41

Eliminate the cause of the problem

Question 42

PDCA is useful exclusively for pilot testing and should not be used for other improvement activities. T/F?

Answer 42

False

Question 43

A Kaizen Newspaper is used to outline solutions to be implemented over time. T/F?

Answer 43

True

Question 44

A small test of change is done to identify the next steps or any failures prior to fully implementing changes. T/F?

Answer 44

True

Question 45

A document describing how their project may affect other areas/departments is known as

Answer 45

Project Impact Analysis

Question 46

Lean Concept #5

Answer 46

Pursuit of perfection

Question 47

Fear of compromising quality of care Fear of failing in the new system One's tendency to stick to what they know best

Answer 47

Reasons people back-pedal to the old way of doing things

Question 48

A concept which encourages staff to consider the impact of their improvement projects on the entire organization is known as

Answer 48

Systems thinking

Question 49

The Control Plan should be described in which A3 section?

Answer 49

Control

Question 50

A visual management tool used to display the status of performance related to relevant metrics alighted with the new strategic plan is known as:

Answer 50

Dashboard

Question 51

The concept of preventing defects, or immediately detecting them is known as

Answer 51

Quality at the source

Question 52

The term Poka-Yoke refers to the practice of

Answer 52

Error proofing

Question 53

Standardization is simply not realistic in healthcare due to the complexity of processes and patient pathophysiology. T/F?

Answer 53

False

Question 54

Allowing experienced staff to develop their own individual 'best methods' of completing tasks is far more effective than standardizing tasks. T/F?

Answer 54

False

Question 55

The benefits of standardization

Answer 55

Reduces variation in processes Improves quality Spreads and sustains improvement initiatives