Learning Aim B Flashcards
What is a public sector?
An organisation which is primarily funded by taxation and national insurance contributions
What is the private sector?
An organisation which is managed by commercial companies
What is the voluntary sector?
An individual or a group who provides service on a non profit basis
The types of services in the public sector
- primary
- secondary
- tertiary
What is a primary service?
Provided my GPs, dentists, opticians and pharmacists. Normally assessed directly by the service user when needed.
When is a secondary service?
It includes hospital services, mental health services and many of the community services. Normally the GP will refer you to the specialist or the consultant.
What is tertiary service?
Provides specialist and usually more complex services. Referral of these services is by healthcare professionals who has identified the need.
Positives of the private sector
+ accessible for everyone
+ private provides more choice
+ better resources facilities
+ generally more flexible and can respond more quickly than state services
+ takes burden off the state and compliments existing provision
Negatives of the private sector
- creates inequality
- creates a two tier system
- only interested in making profit
- expensive
- range of provision is limited
Positives of the voluntary sector
\+ free for everyone \+ accessible \+ raise awareness for a particular cause \+ provide opportunities \+ biggest priority is to help the service user and not make profit
Negatives of the voluntary sector
- funding pressure
- may struggle if they don’t have enough funds
- different organisations compete for business
- earn less money than those who work in a private sector
- time commitment
What do hospitals provide?
Provides healthcare service for both inpatients and outpatients which provides 24 hour specialist support
What do day care centres provide?
They are designed to provide a friendly, stimulating and supportive environment for people who otherwise would be socially isolated.
What does hospice care provide?
Aims to improve the quality of life for people who have an incurable illness.
What does residential care provide?
It provides long term care for adults and children needing 24 hour care which cannot be provided at home.
What does domicilary care provide?
Provide support following discharge from hospital
What does the workplace provide?
Aims to keep a workforce fit and healthy so that they are able to carry out the duties for which they are employed.
Types of referral
- self referral
- third party referral
- professional referral
What is self referral?
When a person contacts a care provider personally, by letter, email, phone call, making an appointment or attending a care setting or surgery and requesting help.
What is third party referral?
When a friend, neighbour or relative contacts a health or care service on another’s behalf.
What is professional referral?
When a health or care professional contacts another service provider to request support for a service user.
Why are community care assessments carried out?
- reassurance and information about local or national organisations that could help
- simple devices that can help the client to live independently, such as aids to open jars
- a high level of care
Why is eligibility criteria used?
To decide whether a person is entitled to fare and support from the local authority, a social service department assessor has to consider where the needs come from: physical/ mental health or the inability to achieve 2 activities or outcomes.
Examples of eligibility criteria
- prepare/eat food
- manage their toilet needs
- dress appropriately
- move around their home easily
- keep their house clean and safe
What are barriers do in a health and social care setting?
It can make access to services complicated, especially if they are unwell or have complex personal difficulties.
Examples of barriers
- language
- inconvenient location
- financial
- scarce resources
- communication
Ways to represent interests
- charities and patient groups
- advocacy
- whistleblowing
- complaints policy
Charities and patient groups
Many voluntary organisations represent their service users when they need to contact with their official agencies. Most charitable groups act as pressure groups and campaign for members that they represent.
Advocacy
If a client has a serious communication problem, an advocate may speak on their behalf.
Whistleblowing
A situation in which an employee reports a poor or dangerous practice at their workplace to the press or to another organisation outside of their work setting.
Complaints policy
All care setting have to have a compulsory policy or procedure. They have the right to:
- have their complaint with efficiently
- formally investigated
- to be told the outcome
A prescribed method of logging a complaint to an intitution.
What do the care quality commission (cqc) do?
- monitor health services and adult social care services in England
- aims for health services to be high quality
What does the national intitute for health and care excellence (NICE) do?
- provide guidance in a health and social care setting
- aims to improve provision so the service can be effective
What do the public health England (PHE) do?
Aim to improve public health and reduce inequality
What do oftsted do?
Regulates and inspects services that educates, children, young people and adults or care of children
What does the nursing and midwifery council (NMC) do?
Set standards and a formal code of practice required for all nurses and midwives
What does the royal college of nursing (RCN) do?
Oversees medical education and training
Decide which doctors are qualified to work in England
What does the health and care professions council (HCPC) do?
- promote good practice
- protects the public from poor standards of care
How do regulations and inspections get carried out?
- service provider applies for a registration
- checks to ensure they have met the necessary standards
- inspection team makes judgements supported by evidence to decide whether the setting is safe and effective
How do organisations and individuals respond to regulation and inspection?
The inspection teams make judgements supported by robust evidence, on the quality of provision
What are the responsibilities of organisations?
- implement codes of practice
- meet national occupation standards (NOS)
- undertake continuing professional development
- support and safeguard employees
