Learn Everything

Question 1

Which is the primary way to interact with the applications and data in a ServiceNow instance?
- Service Portal
- Workspace
- Now Platform UI
- Now Mobile

Answer 1

• Now Platform UI (user interface)

Question 2

A role is a:
- set of users delegated to perform different tasks
- collection of tasks
- set of members to a subscription
- collection of permissions
- set of users who share a common purpose
- individual to whom you have granted access to your ServiceNow instance

Answer 2

• Collection of permissions

Question 3

A group is a:
- set of users who share a common purpose
- collection of permissions
- collection of tasks
- individual to whom you have granted access to your ServiceNow instance
- set of members to a subscription
- set of users delegated to perform different tasks

Answer 3

• Set of users who share a common purpose

Question 4

The Now Platform is an example of which cloud computing model?
- software-as-a-service (SaaS)
- platform-as-a-service (PaaS)
- application platform-as-a-service (aPaaS)
- infrastucture-as-a-service (IaaS)

Answer 4

• Application Platform – as – a – Service (aPaas)

Question 5

Which of the following workflow types does the Now Platform provide? Select 3
- employee
- customer
- end user
- information technology (IT)

Answer 5

• Employee
• Customer
• Information Technology (IT)

Question 6

What are the three main screen elements of the Now Platform User Interface?
- banner frame
- application frame
- application navigator
- banner content
- content frame

Answer 6

• Banner Frame
• Application Navigator
• Content Frame

Question 7

Which of the following would be included in the results when entering “service” in the Navigation Filter? Select 2
- Only applications with a name containing “service”
-All modules and sections within the Service Desk application
- Only applications, sections, and modules with names containing “service”
- Any module with a name containing “services”

Answer 7

• All modules and sections within the Service Desk application
• Any module with a name containing “services”

Question 8

What do you select to personalize the system settings of the Now Platform user interface?
- magnifying glass
- question mark
- gear
- logo

Answer 8

• Gear

Question 9

Which of the following are ways to create a favorite? Select 3
- Drag the breadcrumbs of a filtered list to the favorites tab
- Drag an individual record to the favorites tab
- Select the personalization gear icon
- Select the star of its corresponding section
- Select the star of its corresponding application or module

Answer 9

• Drag the breadcrumbs of a filtered list to the favorites tab
• Drag an individual record to the favorites tab
• Select the star of its corresponding application or module

Question 10

What is selected to impersonate another user?
- user menu
- application navigator
- system settings
- magnifying glass

Answer 10

• User Menu

Question 11

You need to go back to review a record you just looked at recently. What is one of the quickest ways to navigate back to the same record?
- expand every application in the all applications tab
- select the record from the history tab
- navigate back to its corresponding list
- impersonate another user

Answer 11

• Select the record from the History Tab

Question 12

Each ServiceNow solution provides its own guided setup. When implementing IT Service Management (ITSM), where would you navigate in order to update Now Platform user interface branding, including the company logo and colors? Select 2
- system properties > basic configuration UI16
- system properties > my company
- guided setup > ITSM guided setup
- team development > properties

Answer 12

• System Properties > Basic Configuration UI16
• Guided Setup > ITSM Guided Setup

Question 13

What branding features can be configured? Select 4
- Navigator responses
- Banner image, text, and colors
- Navigator position
- Navigator background and text colors
- Browser tab title
- System date/time formatting

Answer 13

• Banner image, text, and colors
• Navigator background and text colors
• Browser tab title
• System date/time formatting

Question 14

What are some of the benefits often recognized by branding your instance? Select 3
- Reduce service desk calls
- Accelerate adoption rates
- Create a shared identity
- Gain user trust
- Share comprehensive assignment rules

Answer 14

• Accelerate adoption rates
• Create a shared identity
• Gain user trust

Question 15

Lists provide context menus at three different levels. What are the names of those context menus?
- List Filter Context Menu
- List Title Menu
- List Fields Context Menu
- List Description Menu
- List Column Context Menu

Answer 15

• List Title Menu
• List Fields Context Menu
• List Column Context Menu

Question 16

A filter is a set of conditions applied to a table to help you find and work with a subset of data. In the Now Platform, filter conditions are also referred to as:
- Column Headings
- Field Values
- Breadcrumbs
- Title Bars

Answer 16

• Breadcrumbs

Question 17

Which menu can users access to display actions that involve creating quick reports, configuring lists, and export data?
- Column Context Menu
- Record Context Menu
- Value Context Menu
- List Context Menu

Answer 17

• Column Context Menu

Question 18

Which search feature can be used to help narrow down search results in ServiceNow
- Context Finder
- Wildcard Characters
- Platform Locator
- Containers

Answer 18

• Wildcard Characters

Question 19

A column in a list represents what in the ServiceNow instance?
- A Record
- A Field
- A Filter
- A List

Answer 19

• A Field

Question 20

Which menu provides options related to viewing, configuring, creating favorites, and saving form data?
- Form Context Menu
- Form Layout Menu
- Form Personalization Menu
- Form column Menu

Answer 20

• Form Context Menu

Question 21

What allows users to see a time stamped history of all actions taken within a record?
- Form History
- Activity Stream
- Favorites
- Form Activity

Answer 21

• Activity Stream

Question 22

Which field type displays records from another table?
- Reference
- Choice
- String
- Attachments

Answer 22

• Reference

Question 23

When using Form Designer, icons presented on each field include which of the following? Select 3
- Edit icon
- Reference icon
- Field icon
- Remove icon
- Handle icon

Answer 23

• Edit icon
• Remove icon
• Handle icon

Question 24

A field can be added to a table and form by accessing which part of the Form Designer interface?
- Form Settings
- Field Navigator
- Form Views
- Field Formatter

Answer 24

• Field Navigator

Question 25

Different form templates can be applied to a form by accessing the:
- Template Creator
- Template Editor
- Toggle Template Views
- Template Bar

Answer 25

• Template Bar

Question 26

Which of the following is a best practices when configuring Assignment Rules or Predictive Intelligence? Select 4
- Setting an Assignment group and User based on Category and Subcategory
- Setting a User based on Category and Subcategory
- Setting an Assignment Group and User based on the Short Description
- Setting an Assignment Group based on Category and Subcategory
- Setting an Assignment Group based solely on Subcategory (Category = None)

Answer 26

• Setting an Assignment group and User based on Category and Subcategory
• Setting a User based on Category and Subcategory
• Setting an Assignment Group and User based on the Short Description
• Setting an Assignment Group based on Category and Subcategory

Question 27

Which of the following are ways to collaborate with team members on tasks? Select 4
- User presence
- Additional comments
- Activity stream
- Connect chat
- Comments

Answer 27

• User presence
• Activity stream
• Connect chat
• Comments

Question 28

Which tab contains the activity stream for a task?
- Conflicts
- Notes
- Related Records
- Resolution Information

Answer 28

• Notes

Question 29

Which of the following best describes tasks? Select 3
- Tasks lead to quicker resolution times
- Tasks can only be performed once
- Tasks are repeatable processes
- Tasks minimize the possibility of human error

Answer 29

• Tasks lead to quicker resolution times
• Tasks are repeatable processes
• Tasks minimize the possibility of human error

Question 30

To see the notifications that are currently defined on the Now Platform, you can navigate to:
- System Notification > Email > Notifications
- System Definitions > Notifications
- System Notifications > Definitions
- Notifications > Email > System Notifications

Answer 30

• System Notification > Email > Notifications

Question 31

When configuring an email notification, where can you choose field values from the record to include within the message?
- Select Fields Pane
- Select Variables
- Variables Context Menu
- Platform Variables

Answer 31

• Select Variables

Question 32

Which three tabs are used to configure an email notification? Select 3
- What it will contain
- When to send
- Who will receive
- Which email template
- What the subject is

Answer 32

• When to send
• Who will receive
• What it will contain

Question 33

Which feature allows users to manage which notifications they receive about various activities occurring in the platform?
- Now on Now
- Subscriptions
- Platform Chat
- ServiceNow Mobile

Answer 33

• Subscriptions

Question 34

Where can users set their notification subscription preferences?
- Notification settings
- System settings
- Subscription settings
- Email settings

Answer 34

• System settings

Question 35

Notifications in the Now Platform occur through which of the following methods? Select 3
- Virtual Helper
- Email
- Meeting Invitation
- SMS
- Workplace Chat

Answer 35

• Email
• SMS
• Meeting Invitation

Question 36

Select the visualization types that can be generated from a list of records. Select 2
- Pie chart
- Bar chart
- Single score
- Line chart

Answer 36

• Pie chart
• Bar chart

Question 37

Which phase of the report designer lets you choose a color scheme for the report visualization?
- Configure
- Data
- Type
- Style

Answer 37

• Style

Question 38

Which phase of the report designer lets you define the group by attribute?
- Style
- Type
- Configure
- Data

Answer 38

• Configure

Question 39

Which of the following are valid report sharing options? Select 5
- Add to homepage
- Publish
- Export to PDF
- Add to dashboard
- Clone
- Schedule
- Share

Answer 39

• Publish
• Export to PDF
• Add to dashboard
• Schedule
• Share

Question 40

What is the recommended way to share a report?
- Download as PDF
- Email as attachment
- Share the report
- Publish to an instance URL

Answer 40

• Share the report

Question 41

By default, a report is shared with:
- All users and groups
- All roles
- Only groups that the report creator belongs to
- The report creator only

Answer 41

• The report creator only

Question 42

Which of the following are ways an end user can leave feedback about an article? Select 3
- Leave a comment on the article
- Give a 1-5 star rating
- Fill out an article quality index checklist
- Mark the article as helpful or not helpful
- Fill out the knowledge quality survey

Answer 42

• Leave a comment on the article
• Give a 1-5 star rating
• Mark the article as helpful or not helpful

Question 43

Which feature allows end users to post questions and answer other user questions?
- Neighborhoods
- Social FAQ
- Social Q&A
- Ask ServiceNow

Answer 43

• Social Q & A

Question 44

What item in the Knowledge Management Service Portal displays articles that have the highest percentage of users marking them helpful?
- Featured
- Most Helpful
- Most Useful
- Most Viewed

Answer 44

• Most Useful

Question 45

What is the best way to share a knowledge article with another user?
- A permalink
- Sharing the keywords
- Taking a screenshot
- Copying and pasting the text

Answer 45

• A permalink

Question 46

Which of the following are possible methods of populating a knowledge base with knowledge articles? Select 3
- Integrating with a WebDev compliant source
- Via e-mail to a defined knowledge e-mail address
- Creating articles directly in the ServiceNow platform
- Importing Microsoft Word files

Answer 46

• Integrating with a WebDev compliant source
• Creating articles directly in the ServiceNow platform
• Importing Microsoft Word files

Question 47

If the end user wants to report an incident, where do they navigate on the service portal?
- In the Infrastructure Services Category in the Service Catalog
- In the Software Category in the Service Catalog
- In the Quick Links Category in the Service Catalog
- In the Can We Help You? Category in the Service Catalog

Answer 47

• In the Can We Help You? Category in the Service Catalog

Question 48

What are the two options to define the fulfillment process for a service catalog item?
- Plan
- Flow
- Roadmap
- Workflow

Answer 48

• Flow
• Workflow

Question 49

When using the Service Portal, how do end users typically access the service catalog?
- Under System Status
- Under Request Something
- In the Knowledge Base
- In the Community

Answer 49

• Under Request Something

Question 50

Which of the following aspects of the service catalog application can a user with only the Catalog Administrator role manage? Select 3
- Catalog items
- Scripting Functions
- Catalogs
- Categories
- Business Rules

Answer 50

• Catalog items
• Catalogs
• Categories

Question 51

Where does the System Administrator navigate to edit a catalog item?
- Maintain Items
- Create Incident
- Service Portal
- Service Catalogs

Answer 51

• Maintain items

Question 52

From the end user’s perspective, how are the products and services in the service catalog organized?
- Tickets and Requests
- Task and Subtasks
- Incidents and Problems
- Categories and Subcategories

Answer 52

• Categories and Subcategories

Question 53

Which of the following are flow designer triggers? Select 3
- Application based
- Record based
- Schedule based
- Role based

Answer 53

• Application based
• Record based
• Schedule based

Question 54

Which of the following are true regarding Flow Designer actions? Select 3
- Define when the flow is performed
- Represent reusable operations for use across multiple flows
- Can be contained in a spoke
- Require script to develop
- Provide the ability to build your own custom actions

Answer 54

• Represent reusable operations for use across multiple flows
• Can be contained in a spoke
• Provide the ability to build your own custom actions

Question 55

Which of the following are true regarding Flow Designer? Select 3
- Provides automation tools
- Requires scripting experience
- Integrates with third party systems
- Saves time

Answer 55

• Provides automation tools
• Integrates with third party systems
• Saves time

Question 56

Virtual Agent offers a personalized customer experience by automating typical Tier 1 support tasks, including which of the following? Select 3
- Translating languages
- Answering FAQs
- Performing diagnostics
- Providing How-to information

Answer 56

• Answering FAQs
• Performing diagnostics
• Providing How-to information

Question 57

The purpose of Virtual Agent is to help users do which of the following? Select 3
- Perform common work tasks
- Update financial records
- Obtain information
- Make decisions

Answer 57

• Perform common work tasks
• Obtain information
• Make decisions

Question 58

Which modules can you use to create a new table? Select 2
- Import Tables
- Tables & Columns
- Tables
- Create New

Answer 58

• Tables
• Tables and columns

Question 59

What is created by default when you create a new table? Select 2
- Application menu with the same name as the table label
- Dashboard to manage the table’s activity
- Module with the plural of the table label
- A table specific admin role

Answer 59

• Application menu with the same name as the table label
• Module with the plural of the table label

Question 60

Which elevated role is required to modify access control rules?
- acl_admin
- admin
- security_admin

Answer 60

• Security_admin

Question 61

What types of permissions can be configured in an access control rule? Select 3
- Users
- Roles
- Script that sets the ‘answer’ variable to true or false
- Groups
- Conditions

Answer 61

• Roles
• Script that sets the ‘answer’ variable to true or false
• Conditions

Question 62

In what order are access controls evaluated?
- First at the Field level (most specific to most general), then at the Table level (most specific to most general)
- First at the Table level (most specific to most general), then at the Field level (most specific to most general)

Answer 62

• First at the Table level (most specific to most general), then at the Field level (most specific to most general)

Question 63

Which tool is used to determine relationships between fields in an import set and an existing table?
- Import Set
- Coalesce
- Transform Map
- Target Table

Answer 63

• Transform Map

Question 64

Which option allows you to update existing Target Table records when importing data from an import set?
- Transform
- Mandatory
- Coalesce
- Unique

Answer 64

• Coalesce

Question 65

What is a CI? Select 3
- Tangible entities (hardware, software, servers)
- Intangible entities (business services, email)
- Configuration Management Database
- Configuration Item
- configuration_admin role

Answer 65

• Configuration Item
• Tangible entities (hardware, software, servers)
• Intangible entities (business services, email)

Question 66

What are the three key tables in the CMDB? Select 3
- CMDB Properties [cmdb_properties]
- Base Configuration [cmdb]
- Configuration [cmdb_ci]
- CI Relationship [cmdb_rel_ci]
- CMDB Baseline [cmdb_baseline]

Answer 66

• Base Configuration [cmdb]
• Configuration [cmdb_ci]
• CI Relationship [cmdb_rel_ci]

Question 67

What represents multiple related request items grouped together as one request?
- Catalog Item
- Variable Set
- Order Guide
- Record Producer

Answer 67

• Order guide

Question 68

What is created when an order is placed for a catalog item? Select 3
- A Variable
- One or more Service Catalog Task (SCTASK) records
- A Request (REQ) record
- A Request Item (RITM) record
- A Variable Set

Answer 68

• One or more Service Catalog Task (SCTASK) records
• A Request (REQ) record
• A Request Item (RITM) record

Question 69

Which of the following runs scripts client-side? Select 2
- Business Rule
- Script Include
- UI Policy
- Client Script

Answer 69

• UI Policy
• Client Script

Question 70

Which script runs when a record is displayed, inserted, updated, deleted, or when a table is queried?
- Business Rule
- Client Script
- UI Policy

Answer 70

• Business Rule

Question 71

What do you configure to instruct fields how to behave on a form when a UI policy is triggered?
- UI Actions
- Client Script
- Data Policy
- UI Policy Action

Answer 71

• UI Policy Action

Question 72

What attributes of a field can a UI policy action change on a form? Select 3
- Visible/hidden
- Mandatory
- Prevent cell editing
- Read-only
- Change color

Answer 72

• Visible/Hidden
• Mandatory
• Read-only

Question 73

What is an Update Set?
- A server-side script that runs when a record is displayed, inserted, updated, or deleted, or when a table is queried
- Group of one or more changes that can be moved from one instance to another all together
- A series of tables and fields that store information about the Configuration Items (CIs) owned by your organization
- One method of security that restricts access to data by requiring users to pass a set of requirements before they can interact with is

Answer 73

• Group of one or more changes that can be moved from one instance to another all together

Question 74

What are the steps for applying an update set to an instance? Select 3
- Copy
- Retrieve
- Preview
- Delete
- Commit

Answer 74

• Retrieve
• Preview
• Commit

Question 75

What types of records are not captured in an update set by default? Select 2
- Data records
- Dashboards
- Business rules
- Access control rules
- Homepages

Answer 75

• Data records
• Homepages

Question 76

Which ServiceNow product provides the ability to quickly integrate with 3rd party applications without scripting?
- IntegrationHub
- Visual Task Boards
- Flow Designer
- Service Portal

Answer 76

• IntegrationHub

Question 77

What ServiceNow feature can be used to begin the creation of an application?
- Guided Application Creator
- Configuration Management Database (CMDB)
- IntegrationHub
- System Dictionary

Answer 77

• Guided Application Creator

Question 78

What protects applications by identifying and restricting access to available files and data?
- Access Control
- The admin Role
- Scope
- Delegated Development

Answer 78

• Scope

Question 79

What is granted to non-administrators in order for them to be able to develop applications?
- The itil role
- Delegated Development
- Access Control
- the developer Role

Answer 79

• Delegated Development

Question 80

In order to be used, an event record must be:
- Cataloged
- Registered
- Published
- Certified

Answer 80

• Registered

Question 81

What are events?
- A server-side script that runs when a record is displayed, inserted, updated, or deleted, or when a table is queried
- Log records indicating something notable has occurred in the system
- A real-time messaging tool that enables users to chat with individuals and groups
- Notifications that are sent to users when something occurs that concerns them

Answer 81

• Log records indicating something notable has occurred in the system

Question 82

What are benefits of Now Learning? Select 5
- Automatically notifies partners, customers, and others when badges are earned
- Offers learners an opportunity to learn and gain practical experience
- Offers learners a chance to create personalized Learning Plans
- Integrates with your Now Profile
- Offers learners a single source for all of their content, certification, certification maintenance, and profile needs
- Offers learners a wide breadth of course topics and delivery types

Answer 82

• Offers learners an opportunity to learn and gain practical experience
• Offers learners a chance to create personalized Learning Plans
• Integrates with your Now Profile
• Offers learners a single source for all of their content, certification, certification maintenance, and profile needs
• Offers learners a wide breadth of course topics and delivery types

Question 83

What are benefits of your Now profile? Select 5
- Showcases your ServiceNow expertise
- Updates other social network profiles
- Acts as a Universal ID across all resources
- Displays Badges across multiple resources
- Displays Super Badges by role
- Allows you to consolidate ServiceNow accounts

Answer 83

• Showcases your ServiceNow expertise
• Acts as a Universal ID across all resources
• Displays Badges across multiple resources
• Displays Super Badges by role
• Allows you to consolidate ServiceNow accounts

Question 84

Runs across the top of every page and contains a logo and global navigation controls
- applications
- content frame
- global text search
- banner frame
- system menu gear

Answer 84

Banner Frame

Question 85

Provides links to all Application Menus and Modules
- applications
- application formatter
- application navigator
- global text search

Answer 85

Application Navigator

Question 86

These contain modules and organize related information
- welcome message
- elevated privilages
- applications
- fields

Answer 86

Applications

Question 87

Displays information such as lists, forms, homepages, and wizards
- choice list field
- system menu gear
- logout
- content frame

Answer 87

Content Frame

Question 88

Shows the name of the current user and provides a link to the user’s profile
- welcome message
- content frame
- logout
- application navigator
- banner frame

Answer 88

Welcome Message

Question 89

(Admin only) Allows the admin to switch user views without logging out
- elevated privileges
- impersonate
- system menu gear

Answer 89

Impersonate

Question 90

(Admin only) Allows user to elevate to a higher security role when needed and then return to their normal role
- elevated privileges
- impersonate
- system menu gear

Answer 90

Elevated Privileges

Question 91

Searches for text in multiple applications
- choice list field
- function field
- global text search
- choice list

Answer 91

Global Text Search

Question 92

Alters the amount of space the banner frame occupies
- logout
- system menu gear
- system settings
- collapse/expand banner

Answer 92

Collapse/Expand Banner

Question 93

Returns to the Welcome page for subsequent login
- save
- insert
- logout
- system settings

Answer 93

Logout

Question 94

Which icon allows you to: Access homepages, use application picker, select update sets, change themes…
- logout
- system menu gear
- banner frame
- global text search

Answer 94

System Menu Gear

Question 95

a type of field that lets the user select from a pre-defined set of configurable choices
- function field
- data structure field
- journal field
- choice list field

Answer 95

Choice list Field

Question 96

a type of field that specifies when to run business logic such as a business rule or workflow. Adds the condition builder to a form. You must specify a dependent field that references the table name.
- choice list field
- condition field
- HTML field
- image field

Answer 96

Condition Field

Question 97

Field that allows the selection of one of the following data structures and entry of values to organize particular information in the record.
String, Boolean, Integer, Decimal, Object, Array
- function field
- data structure field
- condition field
- image field

Answer 97

Data Structure Field

Question 98

A field type that can perform common database transformations and calculations.
- function field
- data structure field
- condition field
- image field

Answer 98

Function Field

Question 99

String field with a built-in HTML editor.
- choice list field
- condition field
- HTML field
- image field

Answer 99

HTML Field

Question 100

field that enables you to add images to forms
- function field
- data structure field
- condition field
- image field

Answer 100

Image Field

Question 101

field type stores valid IPv4 and IPv6 addresses
- IP address field
- image field
- reference field
- suggestion field
- phone number field

Answer 101

IP address field

Question 102

Field that accepts text entries and displays previous entries with a user name and time stamp.
- reference field
- wiki field
- name value pairs field
- journal field

Answer 102

Journal Field

Question 103

You can access the values stored in a ___________ in scripts using the name
- reference field
- wiki field
- name value pairs field
- journal field

Answer 103

Name-value pairs field

Question 104

accept decimal input and appear as progress bars when displayed in lists.
- reference field
- percent complete field
- name value pairs field
- wiki field

Answer 104

Percent complete field

Question 105

String field that provides E164-compliant formatting and validation for telephone numbers.
- IP address field
- image field
- reference field
- suggestion field
- phone number field

Answer 105

Phone number field

Question 106

stores a reference to a field on another table. For example, the Caller field on the Incident table is a reference to the User [sys_user] table
- IP address field
- image field
- reference field
- suggestion field
- phone number field

Answer 106

Reference Field

Question 107

String field that provides suggested values but accepts free-form text.
- IP address field
- image field
- reference field
- suggestion field
- phone number field

Answer 107

Suggestion Field

Question 108

uses the basic wiki markup language and support links to external URLs and to sources within the system
- reference field
- wiki field
- name value pairs field
- journal field

Answer 108

Wiki Field

Question 109

A client script executes client-side script logic when forms are: (pick 3)
- changed
- formatted
- submitted
- loaded
- deleted

Answer 109

loaded
changed
submitted

Question 110

______ Client Scripts execute script logic when forms are loaded. Use ______ Client Scripts to manipulate a form’s appearance or content. For example, setting field or form-level messages based on the presence of a value. Use _______ Client Scripts sparingly as they impact form load times.
- OnLoad
- OnChange
- OnSubmit

Answer 110

OnLoad

Question 111

_________ Client Scripts execute script logic when a particular field’s value changes. Use_______ Client Scripts to respond to field values of interest and to modify another field’s value or attributes. For example, if the State field’s value changes to Closed Complete, generate an alert and make the Description field mandatory.
- OnLoad
- OnChange
- OnSubmit

Answer 111

OnChange

Question 112

_______ Client Scripts execute script logic when a form is submitted. Use _______ Client Scripts to validate field values. For example, if a user submits a Priority 1 record, the script can generate a confirmation dialog notifying the user that the executive staff are copied on all Priority 1 requests
- OnLoad
- OnChange
- OnSubmit

Answer 112

onSubmit

Question 113

protects your data by controlling read, write, create, and delete authorization
- security admin
- contextual security manager
- business rule
- data protection

Answer 113

Contextual Security Manager

Question 114

Field for uploading and embedding .mp3 or .ogg audio files.
- domain id field
- music field
- audio field
- encrypted field

Answer 114

Audio Field

Question 115

String field that accepts CSS color declarations (including hex or RGB notation) and displays a preview
- color field
- decimal field
- icon field
- image field

Answer 115

Color Field

Question 116

Decimal field with four digits after the decimal point. When displayed on a form, a _____ field also includes an additional choice list for selecting the _____ type
- document id field
- decimal field
- currency field
- floating point number field

Answer 116

Currency Field

Question 117

Day, which can be selected with a calendar widget
Day and time of day, which can be selected with a calendar widget. (pick 2)
- date field
- decimal field
- due date field
- floating point number field
- date/time field

Answer 117

Date Field
Date/Time Field

Question 118

Field with number with up to two digits after the decimal points (for example, 12.34).
- color field
- decimal field
- icon field
- image field

Answer 118

Decimal Field

Question 119

Reference to any record on any table.
- document id field
- decimal field
- currency field
- floating point number field

Answer 119

Document ID Field

Question 120

System field that contains a reference to the domain.
- domain id field
- music field
- audio field
- encrypted field

Answer 120

Domain ID Field

Question 121

String input field that stores a date-time
- document id field
- decimal field
- due date field
- floating point number field

Answer 121

Due Date Field

Question 122

Length of time. Stored in the database as an integer number of milliseconds, but appears in days, hours, minutes, and seconds
- duration field
- decimal field
- due date field
- floating point number field
- date/time field

Answer 122

Duration Field

Question 123

Field that is encrypted for security. Depending on the user’s encryption context, the field may be hidden, the value may be hidden, or the field and value may display
- domain id field
- music field
- audio field
- encrypted text field

Answer 123

Encrypted Text Field

Question 124

Field for holding a file. A field holds one file. All file types are supported.
- file attachment field
- music field
- audio field
- encrypted text field

Answer 124

File Attachment Field

Question 125

Number with up to seven digits after the decimal point.
- document id field
- decimal field
- currency field
- floating point number field

Answer 125

Floating Point Number Field

Question 126

String field that provides the user access to an icon picker in a form. By default, the favorites icon set is
- color field
- decimal field
- icon field
- image field

Answer 126

Icon Field

Question 127

Number with zero decimal points.
- integer field
- decimal field
- due date field
- floating point number field
- name value pairs field

Answer 127

Integer Field

Question 128

Field that accepts text entries but does not display previous entries.
- list field
- journal list field
- journal input field
- long field

Answer 128

Journal Input Field

Question 129

Field that displays the contents of journal fields. You must specify the journal fields as the dependent fields. If a journal list field depends on more than one journal field, the entries are displayed chronologically.
- list field
- journal list field
- journal input field
- long field

Answer 129

Journal List Field

Question 130

Reference field that accepts multiple references rather than just one.
- list field
- journal list field
- journal input field
- long field

Answer 130

List Field

Question 131

Integer field that can contain a longer number than the integer field
- list field
- journal list field
- journal input field
- long field

Answer 131

Long Field

Question 132

Field that maps text values. Each mapping is one-to-one, however a single ______ can contain multiple mappings.
- integer field
- decimal field
- due date field
- floating point number field
- name value pairs field

Answer 132

Name-Value Pairs Field

Question 133

Text field that stores passwords with ____ encryption. _____ encryption stores the password as a secure hash value that cannot be decrypted.
- Password (1 Way Encrypted) Field
- Password (2 Way Encrypted) Field

Answer 133

Password (1 Way Encrypted) Field

Question 134

Text field that stores passwords with ____ encryption. _____ encryption stores the password as a secure encrypted value that can be decrypted programmatically within the instance. You can use _____ encryption with form variables. To encrypt text fields on forms, use Encryption Contexts. The length for ___ field values must be at least 255 characters.
- Password (1 Way Encrypted) Field
- Password (2 Way Encrypted) Field

Answer 134

Password (2 Way Encrypted) Field

Question 135

A currency field that enables control over conversions and display.
- currency field
- decimal field
- price field
- number field

Answer 135

Price Field

Question 136

Text field that accepts JavaScript code input and provides controls, such as syntax checking and formatting.
- script field
- script (plain) field
- java field
- workflow field

Answer 136

Script (Plain) Field

Question 137

Text field that accepts JavaScript code input and provides controls, such as syntax checking and formatting. It also provides a list of fields and server APIs. You must specify a dependent field that references the table name for the list of fields.
- script field
- script (plain) field
- java field
- workflow field

Answer 137

Script Field

Question 138

For 255 characters or less, the _____ is a single-line text field. Anything 256 characters or over appears as a multi-line text box.
- string field
- journal field
- URL field
- schema map field

Answer 138

String Field

Question 139

String field that lets you select a table.
- string field
- journal field
- true/false field
- table name field

Answer 139

Table Name Field

Question 140

Boolean field that appears as a one-digit integer, typically 1 (true) or 0 (false).
- string field
- journal field
- true/false field
- table name field

Answer 140

True/False Field

Question 141

String field that is a clickable URL field when locked
- string field
- journal field
- URL field
- schema map field

Answer 141

URL Field

Question 142

Field for uploading and embedding video.
- video field
- image field
- mp3 field
- data field

Answer 142

Video Field

Question 143

Choice list field that displays a stage in a workflow.
- script field
- script (plain) field
- jave field
- workflow field

Answer 143

Workflow Field

Question 144

Displays the details of tables and their relationships in a visual manner, allowing administrators to view and easily access different parts of the database schema.
- string field
- journal field
- URL
- schema map

Answer 144

Schema Map

Question 145

Where is wildcard searching available? (pick 4)
- Global Text Search
- Forms
- Knowledge Base
- Catalog Items
- List view of any table
- Reference Fields

Answer 145

• Global Text Search
• Knowledge Base
• List view of any table
• Reference Fields

Question 146

Wildcard: *term or %term%
- Search for values that end with term
- Search for values that contain term
- Search for values that equal term
- Search for values that do not equal term

Answer 146

Search for values that contain term

Question 147

Wildcard: %term
- Search for values that end with term
- Search for values that contain term
- Search for values that equal term
- Search for values that do not equal term

Answer 147

Search for values that end with term

Question 148

Wildcard: term%
- Search for values that end with term
- Search for values that start with term
- Search for values that equal term
- Search for values that do not end with term

Answer 148

Search for values that start with term

Question 149

Wildcard: =term
- Search for values that end with term
- Search for values that contain term
- Search for values that equal term
- Search for values that do not equal term

Answer 149

Search for values that equal term

Question 150

Wildcard: !*term
- Search for values that do not contain term
- Search for values that start with term
- Search for values that equal term
- Search for values that do not end with term

Answer 150

Search for values that do not contain term

Question 151

Wildcard: !%term
- Search for values that end with term
- Search for values that start with term
- Search for values that equal term
- Search for values that do not end with term

Answer 151

Search for values that do not end with term

Question 152

Wildcard: !=term
- Search for values that end with term
- Search for values that contain term
- Search for values that equal term
- Search for values that do not equal term

Answer 152

Search for values that do not equal term

Question 153

What is used to group related fields together
- List Layout
- Sections
- Form Layout
- View

Answer 153

Sections

Question 154

How do you make a table field the display field for reference lookups against that table?
- Personalize the dictionary entry for the field and check the display checkbox
- Create a client script on the table with the syntax “setDisplay(‘fieldname’)”
- Change a business rule by adding a filter that reads “current.display=true”
- Right click on the field label you want to make the display value and click set as Display

Answer 154

Personalize the dictionary entry for the field and check the display checkbox

Question 155

Customer wants a catalog item of a tablet with accessories to be purchased with, what options are there? (Pick 2)
- Create catalog item of tablet, with check boxes
- Create catalog item of tablet, with variable sets, where the variable will be the accessories information
- Create each item as a catalog item

Answer 155

• Create catalog item of tablet with checkboxes
• Create catalog item of tablet with variable sets, where the variable will be the accessories information

Question 156

Best example of Contextual Security in ServiceNow?
- Data Policy
- Business Rules
- ACL

Answer 156

ACL

Question 157

What is not an example of a UI Action?
- Form Buttons
- Grid Control
- Related Links
- List Buttons
- Search

Answer 157

Search

Question 158

Which OOB support will help you to avoid creating duplicates while importing data?
- Coalesce Field
- sys_id
- Transform Field
- Transform Script

Answer 158

Coalesce Field

Question 159

What are the correct steps to retrieve an update set
- Mark update set as Complete > Retrieve > Commit
- Mark update set at Complete > Retrieve > Apply

Answer 159

Mark update set as: Complete > Retrieve > Commit

Question 160

When a new table is created by extending another table the new table inherits all of the fields of the parent table and can also contain new fields unique to itself, True or false?

Answer 160

True

Question 161

What is the difference between dashboards and homepages
- Dashboard is per user/only the creator can access it. Homepages however, are sharable with anyone/group
- Dashboard and home pages are not shareable with anyone/group
- Home page is per user/ only the creator can access it. Dashboards are shareable with anyone/group/ Dashboards are a starting location for everyone
- Dashboard and homepages are shareable with anyone/group

Answer 161

Home page is per user/ only the creator can access it. Dashboards are shareable with anyone/group/ Dashboards are a starting location for everyone

Question 162

If the knowledge base / article has no access defined who can see the knowledge base / article?
- No one will have access
- Only admin users can read or contribute to that knowledge base, provided the checkbox for can read is enabled
- All users can read and all users with roles can contribute to that knowledge base provided the checkbox for can read is enabled

Answer 162

All users can read and all users with roles can contribute to that knowledge base provided the checkbox for ‘can read’ is enabled

Question 163

What cannot be customized through the Basic Configuration UI 16 module?
- Form header size & Record Number Format
- Banner Image & System Date Format

Answer 163

Form header size & record number format

Question 164

Can we coalesce multiple fields in a table for a given transform map?
- Only 2 fields can be coalesced at a time
- Yes. We can coalesce multiple fields in a table for a given transform map
- No fields can be coalesced in a table for given transform map
- No. Only 1 field per table can be coalesced

Answer 164

Yes, you can coalesce against multiple fields and use multiple transform maps against a single data source. If multiple fields are set to coalesce then all coalesce values are used to match an existing record. If two fields are set for coalescing and a matching value is found on one of the coalescing fields but not on the other a new record is inserted.

Question 165

When searching using the app navigator search field, what can be returned? (choose 4)
- Names of applications and Modules
- Names of Modules
- Names of Applications
- Favorites
- History Records
- Titles of Dashboard Gauges

Answer 165

• Names of Applications and Modules
• Names of Applications
• Names of Modules
• Favorites

Question 166

By default in ServiceNow, what customizations are added to update sets?
- Changes made to a schedule
- Changes made to data
- Changes made to a homepage
- Changes made to a form

Answer 166

Changes made to a form

Question 167

Can we draw multiple transition from a single activity in workflow
True or False

Answer 167

True

Question 168

What are the OOB ServiceNow roles?
- catalog_admin_manager
- admin, itil
- department_admin
- user
- ESS
- customer

Answer 168

admin, itil

Question 169

Choose the possible ways by which a Service Catalog workflow can be attached (pick 2)
- Manually on catalog item form
- Through Transform Map
- Automatically on condition

Answer 169

• Manually on catalog item form
• Automatically on condition

Question 170

What is a valid way for an approval manager to approve a service catalog request
- On the requested item form, select approve from the request field drop down list
- In the request table, right click the RITM number and select approve request
- On the request form of request item form, select approve from the request field drop down list
- In the catalog task list, right click the RITM number and select approve

Answer 170

On the requested item form, select approve from the request field drop down list

Question 171

Table Access Control Rules are processed in which order?
- User must have one of the roles in the required roles list, if the list in empty the condition evaluates to true. The condition must evaluate to true. The script must evaluate to true or return an answer variable with the value of true. [Record ACL rules only] The matching table level and field level acl rules must both evaluate to true
- The condition must evaluate to false. The script mush not evaluate to true or return an answer variable with the value of true. The user mush have one of the roles in the required roles list. If the list is empty, this condition evaluates to true. [Recored ACL rules only] The matching table-level and field-level ACL rules must both evaluate to true.
- The condition must evaluate to false. The script must evaluate to true or return an answer variable with the value of true. The user must have one of the roles in the required roles list. if the list is empty, this condition evaluates to true. [Record ACL rules only] The matching table-level and field-level ACL rules must both evaluate to true.

Answer 171

• User must have one of the roles in the required roles list, if the list in empty the condition evaluates to true.
• the condition must evaluate to true
• the script must evaluate to true or return an answer variable with the value of true
• The matching table level and field level acl rules must both evaluate to true

Question 172

On ServiceNow instance, where can you view information about the system activity?
- Stats
- System Diagnostics
- Upgrade History
- System Logs

Answer 172

System Logs

Question 173

Server side scripting is used in which of the following, select 2
- Client Script
- Script Include
- Business Rule

Answer 173

• Script Include
• Business Rule

Question 174

Name the interface for building and enabling rich process automation capabilities known as flows
- Flow Designer
- Formatters
- Field Values
- ServiceNow Studio

Answer 174

Flow Designer

Question 175

What actions can a user perform in Knowledge management, choose 3
- Edit articles
- Create articles
- View Articles
- Hide Articles
- Merge articles

Answer 175

• Edit articles
• create articles
• view articles

Question 176

When can a knowledge article be viewed
- After it is created
- After it is published
- After it is set to public

Answer 176

after it is published

Question 177

How is coalesce used in import sets
- Coalesce is a method to merge multiple transform maps before the load data step in the import process
- if a target table record exists with the same value in the coalesce field as the staging table record, the target table record is updated using the import set record values

Answer 177

if a target table record exists with the same value in the coalesce field as the staging table record, the target table record is updated using the import set record values.

Question 178

What knowledge workflows are available in the ServiceNow base instance?
- Approval Publish: request approval from a manager of the knowledge base before moving the article to the publish state
- Retire Knowledge: Moves a knowledge article to the retired state
- Instant Retire; Immediately retires a published article without requiring an approval
- Instant Publish: Immediately publishes a draft article without requiring an approval
- None of the Above
- All of the Above

Answer 178

• All of the Above

Question 179

Choose the table name where business rule information is stored in a SN instance
- sys_script_include table
- sys_script table
- sys_include table

Answer 179

“sys_script” table

Question 180

For UI policy to be applied on all views, what should be checked?
- run script
- condition
- global
- on load

Answer 180

Global

Question 181

What is true while solving incidents as per ITIL framework?
- Incident Urgency is based on Impact & Priority
- Incident Impact is calculated on the basis of Urgency & Priority
- Incident Priority is calculated on the basis of Impact & Urgency
- Incident Priority is filled by the user

Answer 181

Incident Priority is calculated on the basis of Impact & Urgency

Question 182

How to make fields mandatory at data base level, before updating or inserting?
- UI Policy
- Client Scripts
- Data Policy

Answer 182

Data Policy

Question 183

What module in service catalog application is responsible for creating items?
- maintain dynamic categories
- Items
- maintain category
- Maintain items

Answer 183

Maintain Items

Question 184

Can you deactivate a plugin in ServiceNow Instance once it has been activated?
yes or no

Answer 184

No: you cannot deactivate a plugin, however you can edit the application menu and make the active to false so it won’t show under the navigation filter (hide it)

Question 185

What setting allows users to view a knowledge base article even if they are not logged in
- Global scope setting
- The “allow all” role
- Anonymous role setting
- The public setting
- the “ESS_user” role

Answer 185

the Public setting

Question 186

What type of field allows you to type any characters, including numbers, letters, and special characters (3)
- Reference
- Single line text
- String
- Multi Line text

Answer 186

String
Multi Line Text
Single Line Text

Question 187

What component is visible on Workflow Welcome Screen
- Catalog Form
- New Workflow Button

Answer 187

New Workflow Button

Question 188

What is an example of a one-to-many relationship?
- The Task table [task] “assigned to” field references the User table [sys_user]
- The incident [incident] table references at tables with open tasks
- User table [sys_user] references the Task table [task] “assigned to” field

Answer 188

The Task table [task] “assigned to” field references the User table [sys_user]

Question 189

What is the purpose of a list editor in ServiceNow
- The list editor allows you to edit field values in a list without opening a form
- The list editor allows you to hide field values in a list without opening a form
- It displays the processing time, including the total time, network latency and browser rendering a parsing
- The list editor allows you to edit field values in a list after opening a new form
- All of the above

Answer 189

The list editor allows you to edit field values in a list without opening a form

Question 190

What are valid ways to approach debugging client scripts? (choose 3)
- log.info()
- Field Watcher
- gs.debug()
- jslog
- try/catch
- js.logger()

Answer 190

• Field Watcher
• jslog
• try/catch

Question 191

On the ServiceNow instance, where does the global text search appear
- Content Area
- Banner
- Left navigation pane

Answer 191

Banner

Question 192

What are the 5 provided Roles by ServiceNow?
- System Administrator
- Creator
- Specialized Administrator
- Fulfiller
- User
- Approver
- Requester

Answer 192

• System Administrator
• Specialized Administrator
• Fulfiller
• Approver
• Requester

Question 193

What role provides access to all platform features, applications, functions and data?
- System Administrator
- Specialized Administrator
- Fulfiller
- Approver
- Requester

Answer 193

System Administrator

Question 194

What role manages specific functions or applications, such as Assignment Rules, Knowledge Base, reports, or web services?
- System Administrator
- Specialized Administrator
- Fulfiller
- Approver
- Requester

Answer 194

Specialized Administrator

Question 195

Users with the ITIL role may fulfill ITIL activities associated with the ITIL workflow, including Incident and Change management. They are called what?
- System Administrator
- Specialized Administrator
- Fulfiller
- Approver
- Requester

Answer 195

Fulfiller

Question 196

What role can perform all requester actions and may view or modify approval records directed to the approver
- System Administrator
- Specialized Administrator
- Fulfiller
- Approver
- Requester

Answer 196

Approver

Question 197

What role is also known as Employee Self Service (ESS) user? These users have no specific roles but can submit and manage their own requests, access public pages, etc.
- System Administrator
- Specialized Administrator
- Fulfiller
- Approver
- Requester

Answer 197

Requester

Question 198

What statement is correct when referring to UI actions?
- UI actions are only executed on the server
- UI actions cannot use scripts or be scripted
- UI actions on the task table are not available to its extended tables
- Conditions can be specified to determine when a UI Action appears

Answer 198

Conditions can be specified to determine when a UI Action appears

Question 199

What data formats can IntegrationHub parse?
- XML, CSV and JSON
- only XML
- XML and JSON
- XML and CSV
- Only JSON
- Only CSV

Answer 199

both XML and JSON responses

Question 200

True or False
Team development uses GIT to manage source code?

Answer 200

False

Question 201

What represents “One-to-Many” relationship fields?
- Reference Fields, Glide List, and Document ID Fields
- SLA Definition, Task SLA, SLA Workflows, ALS automation
- Add users to groups that have been assigned the desired role
- Relationship used to build SLA conditions

Answer 201

Reference Fields, Glide List, and Document ID Fields
- Two tables can have a bi-directional relationship, so that the related records are visible from both tables in a related list

Question 202

True or False
Only predefined roles can be migrated from one instance to another?

Answer 202

False

Question 203

Task Table is a _____ table
- custom
- child
- base
- blank

Answer 203

Base

Question 204

What provides the working surface for creating new workflows or editing existing ones?
- Stages
- Canvas
- Checkbox
- Reports

Answer 204

Canvas

Question 205

KB articles can be searched by which filters (choose 3)
- Manager assignment
- Relevancy
- Last Updated
- Views

Answer 205

• Relevancy
• Last Updated
• Views

Question 206

Can I convert a data policy into a UI policy?

Answer 206

Yes

Question 207

What are the main components of the ServiceNow graphical user interface (GUI)
- Application List, Report Gauge Frame, Power Bar and Details Pane
- Application Navigator, News Content Frame, List Pane and Information Structure
- Navigation Bar, Report Gauge Frame, Power Bar and New Content Block
- Application Navigator, Banner, Power Edge and Content Frame
- Application List, Report Gauge Frame, and Detail Pane
- Application Navigator and Content Frame

Answer 207

Application Navigator, Banner, Power Edge and Content Frame

Question 208

Features of ServiceNow: (Choose 5)
- Customizations
- Load Balanced
- Single Instance
- Single Database
- Multi Tenant
- Single Tenant

Answer 208

• Customizations
• Load Balanced
• Single Database
• Multi Tenant
• Single Tenant
  (SN uses single tenant architecture which means each SN customer gets their own instance of the Now Platform on which to run apps, when a Managed Service Provider shares SN with multiple clients using domain separation SN is multi tenant)

Question 209

What are examples of workflow activities (4)
- Approvals
- Email
- Utilities
- Timers
- Incident
- Tasks

Answer 209

• Approvals
• Utilities
• Timers
• Tasks

Question 210

Which plugin needs to be enabled to unlock domain separation on a SN instance
- Domain Support - Domain Extensions Installer
- Domain Separation Status

Answer 210

Domain Support - Domain Extensions Installer

Question 211

Which of the following statements is true when a new table is created by extending another table?
- The new table inherits all of the fields of the parent table and can also contain new fields unique to itself
- The new table inherits all of the fields, but does not inherit Access Control rules, Client Scripts, and UI Policies of the parent table
- The new table inherits all of the fields of the parent table but does not contain new fields unique to itself
- The new table archives the parent table and assumes its roles in the database
- The new table inherits all of the business Rules, Client Scripts, and UI Policies of the parent table, but none of the existing fields

Answer 211

The new table inherits all of the fields of the parent table and can also contain new fields unique to itself

Question 212

Which one on the homepage has access to knowledge base?
- Report
- Catalog Item
- News
- All of the above

Answer 212

News

Question 213

Choose the stages for publishing a basic knowledge publishing workflow
- Draft > Review > Published > Retire
- Created > Reviewed > Deployed
- None
- Start > Process > End

Answer 213

Draft > Review > Published > Retire

Question 214

LDAP comes auto configured with company ServiceNow vendor instance
True or False

Answer 214

False

Question 215

Report can be created from which of the below options in a ServiceNow instance
- Only with Statistics module
- Statistics and/or Create Report module
- Only with Create Report module

Answer 215

Statistics and/or Create Report module

Question 216

The ACL configuration watcher lets you know what related ACLs exist on a table when you insert, update, or delete an ACL on the same table. Under what situations, does the ACL configuration watcher NOT appear? (choose 3)
- If you make minor updates (not an insert or delete), such as updating scripts, conditions, and the admin-overrides option.
- If you save or update an ACL record without actually making any changes
- If the ACL record is not active
- If the ACL record is active

Answer 216

• If you make minor updates (not an insert or delete), such as updating scripts, conditions, and the admin-overrides option.
• If you save or update an ACL record without actually making any changes
• If the ACL record is not active

Question 217

Incident extents which table?
- task table
- cmdb_ci table

Answer 217

task table

Question 218

Is SLA applicable for any table in a ServiceNow instance?
- No. SLA will be only available to a table that extends TASK
- Yes. SLA can be defined on any table

Answer 218

No. SLA will be only available to a table that extends TASK

Question 219

What are the main tools you can use to automate ServiceNow? (choose 3)
- Data policies
- Lists, global text search, navigation filter, live feed
- UI policy
- System properties
- UI Actions

Answer 219

• Data Policies
• UI Policy
• UI Actions

Question 220

Links, buttons, context menu action belongs to?
- Form
- Client Script
- UI action

Answer 220

UI action

Question 221

How will you approve a catalog request?
- Right click request record in request list and click approve
- Right click RITM record in list and click approve
- Right click task record in task list and click approve

Answer 221

Right click request record in request list and click approve

Question 222

What will happen if you make the short description field on task table as mandatory at the dictionary level?
- Short description will be mandated on incident table only
- Short description will be mandated on all the tables which are extending the task table
- Nothing

Answer 222

Short description will be mandated on all the tables which are extending task table

Question 223

Can you change the number prefix from “INC” to “IN” for incident table?

Answer 223

Yes, System Definition > Number Maintenance table (sys_number)

Question 224

Which tables are not part of base ServiceNow instance
- custom tables
- base tables
- extended tables

Answer 224

custom tables

Question 225

When you open a service catalog and click the Order button what gets created first?
- RITM
- task
- INCIDENT
- REQ

Answer 225

REQ

Question 226

Which of the below options are available in a knowledge homepage? (choose 4)
- General
- RITM
- Policies
- application
- email & new

Answer 226

• General
• Policies
• Application
• Email & new

Question 227

If the system administrator wants to modify the homepage, which of the following link on the page indicates that this can be done?
- Make Gauge
- Change Layout
- Add Context

Answer 227

Change Layout

Question 228

Task related records extend task table. Can a task refer to one or more configuration items?

Answer 228

Yes

Question 229

Any published workflow needs to be checked out before they can be edited?
True/False

Answer 229

True

Question 230

Common aspect between new record, new group and changes in CI?
- Nothing is common
- All the above mentioned are captured in an update set
- All the above mentioned are not captured in an update set

Answer 230

All the above mentioned are not captured in an update set

Question 231

Applications and modules are loaded based on
- roles
- business rules
- ServiceNow version
- group membership

Answer 231

Roles

Question 232

Which is true regarding Knowledge Base?
- In a knowledge base articles are grouped according to users
- In a knowledge base articles are grouped according to categories

Answer 232

In a knowledge base articles are grouped according to categories

Question 233

Which is the correct role that allows you personalizing a list view on a ServiceNow instance?
- admin / personalize_control / personalize_form
- ess role

Answer 233

admin / personalize_control / personalize_form

Question 234

Which are part of filter conditions? (choose 3)
- Type Field
- Field
- Value
- Operator

Answer 234

• Field
• Value
• Operator

Question 235

Knowledge process consists of which of the following?
- document creation
- publishing
- document creation, approval and review from SMEs and publishing
- UI pages

Answer 235

document creation, approval and review from SMEs and publishing

Question 236

The MID Server initiates all communications with the ServiceNow instance. This communication is saved as records in _____
- Transactions
- Import Queue
- Staging Tables
- ECC Queue

Answer 236

ECC Queue

Question 237

True or false, any ServiceNow user can impersonate other user on ServiceNow?

Answer 237

False - Only Administrator

Question 238

How can a notification be sent out? (choose 3)
- Workflow
- Business rule
- Script
- UI Page

Answer 238

• Workflow
• Business Rule
• Script

Question 239

Choose all the possible ways by which events can be created on a ServiceNow instance (pick 2)
- UI Macro
- Business Rule
- Client Scripts
- Workflow

Answer 239

• Business Rules
• Workflow

Question 240

Can you revert update set versions

Answer 240

yes

Question 241

What factors from below can negatively influence ServiceNow instance homepage performance
- Set refresh time as a long one or set it as off
- client scripts
- ServiceNow instance version

Answer 241

Set refresh time as a long one or set it as off

Question 242

Use ______ to create a story with data that can be shared
- Field values
- Task Tables
- Formatters
- Dashboards

Answer 242

Dashboards

Question 243

How do you edit / create a workflow
- graphical workflow editor
- syntax editor
- script include

Answer 243

graphical workflow editor

Question 244

Update set can be moved from one instance to another only if state is marked, true or false?

Answer 244

True

Question 245

Can you limit ServiceNow instance access by IP ranges?

Answer 245

Yes

Question 246

Choose any 3 ways from below to update CMDB in a ServiceNow instance
- UI Macros
- External Integrations
- Manual Inputs
- UI Policy
- Import Set

Answer 246

• External Integrations
• Manual Inputs
• Import Set

Question 247

What are the different life cycle STATES of a workflow? (states not stages) (choose 3)
- Fulfilment
- Delivery
- Checked Out
- Unpublished
- Published
- Waiting for Approval

Answer 247

• Checked Out
• Unpublished
• Published

Question 248

Only users with security_admin role can add / edit ACLs? True or False

Answer 248

True

Question 249

Knowledge base articles in SN are maintained on which bases from the below options?
- Category
- Task Assigned
- Role Assigned
- KB Workflow

Answer 249

Category

Question 250

Changes are tracked and you can customize objects on a table with the _____ attribute
- Data Sources
- Schema Map
- update_synch

Answer 250

update_synch

Question 251

Is it possible to coalesce on empty fields in SN?

Answer 251

Yes

Question 252

What does *text search for?
- Contains
- Equal to
- Starts with
- Ends with

Answer 252

Contains

Question 253

The MID Server enables communication and the movement of data between SN instance and external applications, data sources, and services.
Which table stores all related communication records in this regard?
- ECC Queue (cmdb_ecc_queue) Table
- ECC Queue (cmdb_ci_queue) Table
- ECC Queue (ecc_queue) Table

Answer 253

ECC Queue (ecc_queue) Table

Question 254

Which of the following gets automatically captured in an update set? (pick 3)
- Users
- Forms
- Table
- View

Answer 254

• Forms
• Tables
• View

Question 255

Which rightly explains the relation between RITM, task, and request?
- REQ > RITM > task
- REQ > task > RITM
- RITM > REQ > task

Answer 255

REQ > RITM > task

Question 256

What Details does a knowledge article hold (pick 3)
- Known Errors
- User Information
- User Solutions
- Troubleshooting Tips

Answer 256

• Known Errors
• User Solutions
• Troubleshooting tips

Question 257

Workflows can only run against a table that extends the task table? True or False

Answer 257

False

Question 258

For a UI Policy to be applied on all views what should be checked?
- Run Script
- On Load
- Condition
- Global

Answer 258

Global

Question 259

What enables you to track and aggregate data over time through elements call scorecards and indicators?
- Performance Analytics
- Task SLA [task_sla]
- Update Sets
- The workflow version

Answer 259

Performance Analytics

Question 260

How will you enhance Homepage performance on a SN instance?
- Avoid widgets and gauges on homepages, troubleshoot slow reports
- Use client scripts on load on widgets defined on the homepage

Answer 260

Avoid widgets and gauges on homepages, troubleshoot slow reports

Question 261

Identify the correct difference between configuration and personalization in a SN instance
- Configuration applies to the user doing it and personalization applies to the entire group of which the user is a part of
- Configuration applies to all users and personalization applies to the user doing it
- Configuration and personalization both apply to all users using that SN instance

Answer 261

Configuration applies to all users and personalization applies to the user doing it

Question 262

Is it true that a variable set can be used in multiple catalog items?

Answer 262

True

Question 263

What of the options are available in Settings pane of SN instance to the right side top? (pick 5)
- Developer
- Notifications
- Lists
- Theme
- Forms
- ACL

Answer 263

• Developer
• Notifications
• Lists
• Theme
• Forms

Question 264

A schema Map displays which of the following? (pick 3)
- Workflows
- Incidents
- Extended Tables
- Extending Tables
- Task Table
- Reference Table

Answer 264

• Extended Tables
• Extending Tables
• Reference Table

Question 265

In any given SN instance knowledge base articles are referred to in which of the following modules (pick 3)
- Service Catalog
- News
- INC
- PPM
- Order Guide

Answer 265

• Service Catalog
• News
• INC

Question 266

Can any user can have multiple roles but can only be part of a single assignment group on SN?

Answer 266

False - Any user profile can have many roles and be part of multiple groups

Question 267

What are the OOB progress stages for a service request in SN (pick 3)
- Fulfillment
- Waiting for Approval
- Delivery
- Awaiting User Confirmation

Answer 267

• Fulfillment
• Waiting for Approval
• Delivery

Question 268

What is the list mechanic?
- Through access controls. Controls every level in the SN object hierarchy. You can control specific tables and fields
- It’s a gear icon located in top left hand side of every list. It allows you to add columns (via slush bucket) to the current list you are on
- Load the data into an import set table, create a transform map to match. What’s going where, run transform, cleanup the import set table

Answer 268

It’s a gear icon located in top left hand side of every list. It allows you to add columns (via slush bucket) to the current list you are on

Question 269

Which table stores information about groups in SN instance?
- sys_user_grp
- sys_user_group
- sys_grp
- sys_groups
- sys_group

Answer 269

sys_user_group

Question 270

Choose the options that best describes where the update sets and all changes in an update set are stored
- Each update set is stored in the [update_set] table, and the customizations that are associated with the update set are stored in the [sys_updates] tables that appear as a related list on the update set record
- Each update set is stored in the [sys_update_set] table, and the customizations that are associated with the update set are stored in the [sys_update_xml] tables that appear as a related list on the update set record
- Each update set is stored in the [sys_update] table, and the customizations that are associated with the update set are stored in the [sys_update_xml] tables that appear as a related list on the update set record

Answer 270

Each update set is stored in the [sys_update_set] table, and the customizations that are associated with the update set are stored in the [sys_update_xml] tables that appear as a related list on the update set record

Question 271

How is the knowledge base populated?
- Using update sets
- From an existing problem record
- The problem application plugin has a workaround feature
- Importing existing articles

Answer 271

From an existing problem record

Question 272

What table is used to store customizations of an update set in SN
- update_set
- sys_update_xml
- incident

Answer 272

sys_update_xml

Question 273

in SLA what attribute controls what is calculated as hours in a work day, # of work week days?
- Type
- Duration
- Schedule

Answer 273

Schedule

Question 274

How do you change the theme skin color of the SN instance navigation?
- Using Navigation Menu under Portal Management
- Using Navigation Menu under Content Management

Answer 274

Using Navigation Menu under Content Management

Question 275

Which role is required to manage UI policies?
- ui_policy_admin
- Specialized Administrator
- Impersonator
- itil
- service_user

Answer 275

ui_policy_admin

Question 276

What related tables does the schema map show
- class extension or reference
- cmdb_ci_computers
- sys_user

Answer 276

class extension or reference

Question 277

What are common types of service changes that Change Management supports (pick 3)
- Routine
- Standard
- Normal
- Emergency

Answer 277

• Standard
• Normal
• Emergency

Question 278

Which of the following is NOT captured in an update set?
- All requester actions and view or modify requests directed to the approver
- Searches with any Unicode characters
- Waiting for approval, approved, pending, fulfillment, completed
- Modified CIs, modified data records, new data records, new users and groups, schedules, scheduled jobs, homepages

Answer 278

Modified CIs, modified data records, new data records, new users and groups, schedules, scheduled jobs, homepages

Question 279

How often are Flow Designer related entries deleted from the variables table if they have not been used for over a year?
- Weekly
- Variables are stored indefinitely
- Monthly
- Bi-weekly

Answer 279

Monthly

Question 280

A way to verify that CMDB is still operational after upgrades and deployment after new applications or integrations, is to run quick start tests. What should you do in case of a customized CMDB?
- Override quick start tests through scripting
- Copy and configure quick start tests
- Use the CMDB Health quick starter

Answer 280

Copy and configure quick start tests

Question 281

When using flow designer, how can you modify data pill values without needing to write scripts?
- Edit flow logs
- Use data pill formatter
- Install data pill package plugins
- Use transform functions

Answer 281

Use transform functions

Question 282

Which conversational interface allows you to preview and modify a catalog item in catalog builder?
- Virtual Agent
- Connect Chat
- Catalog Annotator

Answer 282

Virtual Agent

Question 283

Link unfurling enables preview of what kind of variables in Virtual Agent web and mobile conversations (pick 3)
- Work notes
- Images
- Video
- Accessibility options
- Text
- Email notifications

Answer 283

• Images
• Video
• Text

Question 284

When using sorting criteria options for visual task board, who has to access to creating, editing, deleting the criteria?
- Anyone who has the vtb_admin role
- Anyone who has the task_organizer role
- Only the owner of the board
- All users of the board

Answer 284

Only the owner of the board

Question 285

When can SLAs include actions be triggered on ServiceNow instance ?
- Completed
- In progress
- Anytime
- Breached

Answer 285

Anytime

Question 286

What are the 3 components of the Now Platform User Interface ?
- Content Frame
- UI Macros
- Service Portal
- Search bar
- Module
- Application Navigator
- Banner Frame

Answer 286

• Application Navigator
• Banner Frame
• Content Frame

Question 287

Select the right option to run Data Collector Jobs.
- Manually, LDAP, SSO
- Performance Analytics -> Data Collector
- Social IT > Feed administration > Messages
- Searches in files that are attached to records

Answer 287

Performance Analytics -> Data Collector

Explanation:
Data collection jobs run different steps to collect scores and to collect text analytics data. By default, jobs collect both types of data. To improve performance, you can instead schedule separate jobs for scores and for text analytics data.

Question 288

A gauge can be added to which of the below mentioned components in an ServiceNow instance ?
- Report
- List
- Home Page
- Banner

Answer 288

Home Page

Question 289

Which of the following is not a valid field type (for Incident Table)?
- Currency
- Suggestion
- Long String

Answer 289

Long string

Question 290

Which one of the following statements is correct when referring to UI Actions ?
- UI Actions on the Task Table are not available to its extended tables
- UI Actions are only executed on the client side
- UI Actions are only executed on the server
- UI Actions cannot use scripts on be scripted
- Conditions cannot be specified to determine when a UI Action appears
- Conditions can be specified to determine when a UI Action appears

Answer 290

Conditions can be specified to determine when a UI Action appears

Explanation:
You can can Manage access to UI actions with conditions, roles, and views. You can include scripts in the Condition field of the UI Action form. The condition must evaluate to true for the action to appear.

Question 291

Which of the following can be customized through the Basic Configuration UI 16 module? (Choose three.)
- Record Number Format
- Form Header Size
- Banner Image
- Instance version information
- Browser Tab Title
- Instance language preference
- System Date Format

Answer 291

• Banner Image
• Browser Tab Title
• System Date Format

Question 292

Which of the below is the pause condition for incident SLA ?
- Hold
- Until
- awaiting
- Wait
- pause

Answer 292

awaiting

Explanation:
awaiting enables you to define the conditions under which the SLA will suspend increasing elapsed time. You can choose the conditions from the When to resume list under which the SLA will resume increasing elapsed time.

Question 293

From the below options, please choose the correct definition of “inactivity monitor” in ServiceNow instance.
- It triggers an event for a task record if the task is inactive for a certain period of time. If the task remains inactive, the monitor repeats at regular intervals
- It is used to enhance the system logs. It provides more information on the duration of transactions between the client and the server

Answer 293

It triggers an event for a task record if the task is inactive for a certain period of time. If the task remains inactive, the monitor repeats at regular intervals

Explanation:
Inactivity monitors trigger an event for a task if the task has not been updated in a predefined period of time. For example, the event can send an email notification or trigger a script.

Question 294

What module in the Service Catalog application does an Administrator access to begin creating a new item?
- Content Items
- Maintain Items
- Maintain Categories

Answer 294

Maintain Items

Question 295

Smith wants to hide a table from the report console. How can it be done ?
- Write an ACL on the table with operation as “Report on” and restrict
- By Default, all tables shall be shown in reports module
- Go to reports module and configure the allowed tables to report on
- Write an ACL on the table with operation as “Report for” and restrict

Answer 295

Write an ACL on the table with operation as “Report on” and restrict

Question 296

What is the master table that contains a record for each table in the database ?
- sys_master_object
- sys_master_db
- sys_cmdb_ci
- sys_ci
- sys_core_object
- sys_db_object

Answer 296

sys_db_object

Question 297

How are users related to roles or groups in an ServiceNow instance ?
- many to many
- One to many
- many to one
- one to one

Answer 297

many to many

Explanation
Users can have multiple roles or be part of different groups so it is many to many relationship.

Question 298

What are the benefits of using groups in ServiceNow ?
- All of the given options
- Permissions and Access - Simplified ability to assign permissions
- Identifies a subset of users for roles and skill assignment
- Provide a reference for alerts and notifications

Answer 298

All of the given options

Question 299

Which module displays a list of tasks assigned to a user’s group, but not yet assigned to an individual user?
- My Teams Work
- My Teams Tasks
- My Groups Work
- My Groups Tasks

Answer 299

My Groups Work

Question 300

Button, Related Links and Context Menu are part of ?
- Client script
- UI Page
- Canvas
- Form
- UI Action

Answer 300

UI Action

Question 301

What are the two pathways to view feedback left on a published article?
- Knowledge > articles > My Flagged
- Knowledge > My articles > Flagged
- Knowledge > articles > published
- Knowledge base > my knowledge > flagged articles

Answer 301

• Knowledge > articles > My Flagged
• Knowledge > articles > published

Question 302

What table is used to store SLAs in a ServiceNow instance?
- u_sla
- sla
- task_sla

Answer 302

task_sla

Question 303

The business rule can be run or executed for which of the following states? (pick 3)
- onLoad
- Display
- After
- Before

Answer 303

• Display
• After
• Before

Question 304

In a workflow, what is the workflow timeline ?
- An automation block such as approvals, conditions, notifications, tasks, timers and utilities
- Shows the progress of a workflow. It provides a complete time-based display of actives associated with workflow context
- It provides a complete time-based display of logs associated with workflow
- Defines unique key for record. If record found, import will update the record. If not found, import will create a new record.

Answer 304

Shows the progress of a workflow. It provides a complete time-based display of actives associated with workflow context

Question 305

Which tables captures information related to workflow versions ?
- wf_workflow table
- wf_workflow_verisons
- wf_workflow_verison

Answer 305

wf_workflow_verison

Question 306

Choose the correct steps that are part of a workflow in ServiceNow platform?
- Start, Pause, End
- Start, Pause, Stop, End
- Start, Pause, Halt, Stop
- Start, End
- Start, Pause Halt, End

Answer 306

Start, Pause, Stop, End

Workflow provides a drag-and-drop interface for automating multi-step processes across the platform.

Start and End being the obvious ones, Pause and stop can be described as below -

Workflow Pause Utility provides functionality you can use to pause or resume all workflow contexts, a subset of qualified workflow contexts, or individual workflow contexts.

Stopping (cancelling) a workflow stops the workflow from executing and sets the workflow context State to Canceled. To cancel an executing workflow, you can use the cancelContext(context) script. You can define an onCancel script to clean up unresolved workflow activities.

Question 307

Where are the events generated in a ServiceNow instance stored ?
- table [sysevent]
- table [sys_events]

Answer 307

table [sysevent]

The system uses business rules to monitor for system conditions and to generate event records in the Event [sysevent] table, which is also known as the event log or event queue.

Question 308

How is the Event Log different from the Event Registry? (Note - This questions is often asked in real exam)
- Event Log contains generated Events, the Event Registry is a table of Event definitions
- Event Log is formatted in the Log style, the Event Registry displays different fields
- Event Log lists Events that were triggered by integrations, the Event Registry lists the Events that were triggered during the day (24-hour period)
- Event Log is the same as the EventRegistry

Answer 308

Event Log contains generated events, the event registry is a table of event definitions

Question 309

Which tool is used to have conversations with logged-in users in real-time ?
- Mobile Studio
- Virtual Agent
- Now Messenger
- Connect Chat
- Messenger Bot
- User Presence

Answer 309

Connect Chat

Question 310

Choose the correct option from below statements regarding script debugger and session log.
- The Script Debugger enables users with the script_debug role to debug client JavaScript, while the Session Log enables you to view and download required logs.
- The script debugger enables users with the script_debug role to debug server-side JavaScript, while the Session Log enables you to view and download required logs
- The script debugger enables users with the Script_debugger role to debug server-side JavaScript, while the Session Log enables you to view and download required logs

Answer 310

The script debugger enables users with the Script_debugger role to debug server-side JavaScript, while the Session Log enables you to view and download required logs

Official documentation can be checked at https://docs.servicenow.com/bundle/orlando-application-development/page/script/debugging/concept/script-debugger.html#script-debugger

Question 311

Which among the following is true regarding u_tables on a ServiceNow instance ?
- You cannot delete the tables starting with u permanently
- You can delete the tables starting with u permanently
- You can only delete the tables starting with u if you have admin role
- You can only delete the tables starting with u if you have security_admin role

Answer 311

You can delete the tables starting with u permanently

Only tables beginning with “u_” can be permanently deleted as these are user created custom tables.

Question 312

How can you to track and aggregate data over time through elements called scorecards and indicators ?
- Performance Analytics
- Update Sets
- Workflows

Answer 312

Performance Analytics

Question 313

Which technique is used to get information from a series of referenced fields from different tables ? (Popular exam question)
- Record-Hopping
- Reference qualifiers
- Join tables
- Jelly script
- Macros
- Dot-Walking
- Table-walking

Answer 313

Dot-Walking

Question 314

According to any vanilla ServiceNow instance, which of the following is true ?
- When moved from left to right slush bucket, reference fields got deleted
- System tables can be deleted by the administrator
- System tables can be deleted by the user with ITIL role
- Deleted system tables will be created again during an instance upgrade
- System tables cannot be deleted

Answer 314

System tables cannot be deleted

Question 315

Gauges are created by security_admin or users with Gauge_admin role, True or False?

Answer 315

False: Gauges are created by admins or users with “Gauge_Maker” role

Question 316

Please choose the correct difference between SAVE and INSERT buttons from the below options.
- Save action will stay on the form while insert will not get re-directed to the list
- Save action will stay on the form while insert will get re-directed to the list
- Save will get re-directed to the list and insert will also will get re-directed to the list
- Save will get re-directed to the list and insert will stay on the form
- No difference as both will stay on same form

Answer 316

Save action will stay on the form while insert will get re-directed to the list

You could also just put any of the global Save buttons on the form because they should always stay on the form. Update and Submit buttons usually return to the list.

Question 317

_______ is used to join two tables.

• Database Views
• Link Tables
• Grid Control
• Related lists
• GlideRecord

Answer 317

Database Views

A database view defines table joins for reporting purposes.

For example, a database view can join the Incident table to the Metric Definition and Metric Instance tables.

Question 318

Which one of the following statements describes the contents of the Configuration Management Database (CMDB) ?
- The CMDB contains data about tangible and intangible business assets
- The CMDB contains the Business Rules that direct the intangible, configurable assets used by a company
- The CMDB archives all Service Management PaaS equipment metadata and usage statistics
- The CMDB contains ITIL process data pertaining to configuration items

Answer 318

The CMDB contains data about tangible and intangible business assets

Question 319

John wants to change the number prefix from “INC” to “IN” for incident table. What is the right way to do this ?
- System definition > auto number
- System definition > Number maintenance table (sys_number)
- System definition > system table
- It is not possible
- System definition > instance maintenance table
- System definition > Data dictionary

Answer 319

System definition > Number maintenance table (sys_number)

The first step is to navigate to the ‘Number Maintenance’ module and find the record for your table. Open the record to change the number prefix. Making this change will adjust the prefix for all records that will be created on the change request table in the future

Question 320

Can a user open an Incident by email, if so what is utilized ?
- Yes. Via UI Action Script
- Yes. Via UI Action
- No
- Yes. Via inbound action
- Yes. Via UI Macro
- Yes. Via Notification

Answer 320

Yes. Via inbound action

Question 321

Which of the following are valid query operators for filter conditions in ServiceNow? (pick 4)
- Startswith
- Isnotempty
- isvalid
- endswith
- isinvalid
- anything

Answer 321

• Startswith
• Isnotempty
• endswith
• anything

Question 322

SLM module configures which of the following? (pick 3)
- SLA
- UC
- OLA
- INC

Answer 322

• SLA
• UC
• OLA

Question 323

How do you enhance Homepage performance in case of gauges ? (pick 3)
- Troubleshoot slow report - to rectify it with appropriate query filters for faster results
- Parallel homepage rendering
- Use client scripts on load of Homepage
- Increase refresh time on Homepage

Answer 323

• Increase refresh time on Homepage
• Parallel homepage rendering
• Troubleshoot slow report - to rectify it with appropriate query filters for faster results

Question 324

You can add new columns to base table incident in ServiceNow instance, true or false

Answer 324

True: Only users with role “admin” can add new columns to base table

Question 325

As a ServiceNow subject matter expert, which of the below are “ServiceNow release cycle” types would you follow ?
- System import sets > load data
- One record stored in the sys_user_group table; and, it’s a collection of users who share a common purpose
- Enables admins to set mandatory and read only states for fields and can enforce data consistency across applications. You can set import data as read only. e.x-user info
- Feature release, patch release and hot fix

Answer 325

Feature release, patch release and hot fix

Question 326

How to make a field mandatory at data base level, before updating or inserting ?
- UI Policy
- Client Scripts
- Data policy

Answer 326

Data policy

Question 327

What defines conditions that are evaluated against users to determine which users can access Service Catalog items ?
- User Criteria
- ACL
- Business rules on Service Catalog
- User group membership
- Palette Tabs

Answer 327

User Criteria

Question 328

What defines how departments work together to meet the service level requirements documented in an SLA ?
- Service Level Agreement (SLA)
- Underpinning Contract (UC)
- Operational Level Agreement (OLA)

Answer 328

Operational Level Agreement (OLA)

Question 329

How can admin view/edit the dictionary for a particular field in ServiceNow ?
- Right click the field and click Configure Dictionary
- Configure label
- Data dictionary
- Schema map

Answer 329

Right click the field and click Configure Dictionary

Question 330

Does ServiceNow support table rotation ?
- ServiceNow support table rotation based on customer subscription
- Never
- ServiceNow support tables rotation based on ServiceNow instance version
- Always

Answer 330

Always

Table rotation preserves instance performance and averts risk associated with querying growing data sets by using the External Communication Channel (ECC) Queue and the sys_created_on field to separate data sets into multiple tables based on date.

Question 331

What is the language used for Service Portal in ServiceNow ?
- Python
- Perl script
- Angular JS
- Mix of Perl and Angular JS
- Java

Answer 331

Angular JS

Question 332

Can you update a record without updating its system fields (like sys_updated_by, sys_updated_on)?
- Yes
- No, Every insert and update automatically updates system fields

Answer 332

Yes

Question 333

Which is the parent table for incident, problem, change in an ServiceNow instance ?
- cmdb_ci
- task
- sla
- cmdb

Answer 333

task

Tables Incident, Problem, Change are extended from Task table in ServiceNow. Task is the parent table in ServiceNow, so most of the fields on this forms are derived from the parent Task table itself.

Question 334

Which table stores information about CI relationship existing on a ServiceNow instance ?
- cmdb_ci_rel
- cmdb_rel_ci
- cmdb_rel_configuration
- cmdb_ci_item_rel
- cmdb_rel

Answer 334

cmdb_rel_ci

Question 335

What is the purpose of flagging an article in a knowledge base ?
- Allows a user to submit feedback about an article
- Allows a user to hide that article
- Reporting an error
- To mark an article to read later
- Allows a user to delete that article

Answer 335

Allows a user to submit feedback about an article

Question 336

Variable sets can be used in which of the below options? (pick 3)
- Record Producer
- Scripted API
- Catalog Items
- Incidents
- Order Guides
- Scratch pad
- REST API
- SOAP API

Answer 336

• Record Producer
• Catalog Items
• Order Guides

Question 337

Where will a user find option to edit a list in ServiceNow?
- List Matrix
- Grid control
- UI Filter
- List control
- grid box

Answer 337

List control

Please try the steps on your personal developer instance - https://docs.servicenow.com/bundle/paris-platform-administration/page/administer/list-administration/task/t_ConfigureListEditorProperties.html

Question 338

In SLA, a “retroactive start” allows setting the start time to a time from an earlier event, True or False?

Answer 338

True

Question 339

ServiceNow is designed to be integrated with which of the following modules ?
- Request emergency change, wizards
CMDB, Incident, ITOM, change, Audio Streaming APIs, Video platforms
- CMDB, Incident, problem, change, user administration, and single sign on
- Zing, streaming video platforms
- CMDB, Incident, problem, change, Audio Streaming APIs, Video platforms

Answer 339

CMDB, Incident, problem, change, user administration, and single sign on

Question 340

Which is the parent table for incident, problem, change in a ServiceNow instance?
- task
- sla
- cmdb_ci
- cmdb

Answer 340

task

Question 341

What is the language used for Service Portal in ServiceNow?
- Mix of Perl and Angular JS
- Angular JS
- Java
- Python
- Perl script

Answer 341

Angular JS

Question 342

What defines how departments work together to meet the service level requirements documented in an SLA?
- Underpinning Contract (UC)
- Operational Level Agreement (OLA)
- Service Level Agreement (SLA)

Answer 342

Operational Level Agreement (OLA)

Question 343

Choose the steps that are part of a workflow in ServiceNow platform
- Start, Pause, Halt, Stop
- Start, Pause, Halt, End
- Start, End
- Start, Pause, End
- Start, Pause, Stop, End

Answer 343

Start, Pause, Stop, End

Question 344

Where are the events generated in a SN instance stored?
- table [sysevent]
- table [sys_event]

Answer 344

table [sysevent]

Question 345

In SLA, a “retroactive start” allows setting the start time to a time from an earlier event?
- true
- false

Answer 345

true

Question 346

Which table stores information about CI relationship existing on a SN instance?
- cmdb_rel_configuration
- cmdb_ci_item_rel
- cmdb_ci_rel
- cmdb_rel_ci
- cmdb_rel

Answer 346

Cmdb_rel_ci

Question 347

Choose the correct option from below statements regarding script debugger and session log
- The script debugger enables users with the script_debug role to debug client side JaceScript and server side JavaScript, while the Session Log enables you to view and download required logs
- The script debugger enables users with the script_debug role to debug client side JavaScript, while the Session Log enables you to view and download required logs
- The script debugger enables users with the script_debug role to debug server side JavaScript, while the Session Log enables you to view and download required logs
- The script debugger enables users with the script_debugger role to debug server side JavaScript, while the Session Log enables you to view and download required logs

Answer 347

The script debugger enables users with the script_debugger role to debug server side JavaScript, while the Session Log enables you to view and download required logs

Question 348

The business rule can be run or executed for which of the following states? (pick 3)
- onLoad
- Display
- Before
- After

Answer 348

• Display
• Before
• After

Question 349

How do you enhance Homepage performance in case of gauges? (pick 3)
- Troubleshoot slow reports - to rectify it with appropriate query filters for faster results
- Parallel homepage rendering
- Increase refresh time on Homepage
- Use client scripts on load of Homepage

Answer 349

• Troubleshoot slow reports - to rectify it with appropriate query filters for faster results
• Parallel homepage rendering
• Increase refresh time on Homepage

Question 350

Does SN support table rotation?
- Yes
- No
- SN supports table rotation based on customer subscription
- SN supports table rotation based on SN instance version

Answer 350

Yes

Question 351

How is the Event Log different from the Event Registry?
- Event Log contains generated Events, the Event Registry is a table of Event Definitions
- Event Log is formatted in the Log style, the Event Registry displays different fields
- Event Log lists Events that were triggered during the day (24 hour period) and Event Registry lists Events that were triggered by integrations
- Event Log lists Events that were triggered by integrations, the Event Registry lists the Events that were triggered during the past 2 days (48 hour period)
- Event Log is the same as the Event Registry

Answer 351

• Event Log contains generated Events, the Event Registry is a table of Event Definitions

Question 352

Is it true that all users can manage and setup import sets?
- True
- False

Answer 352

False

Question 353

How are users related to roles or groups in a SN instance?
- One to One relationship
- One to Many relationship
- Many to One relationship
- Many to Many relationship

Answer 353

Many to Many relationship

Question 354

Where will a user find option to edit a list in SN?
- List Control
- Grid Control
- List Matrix
- Grid Box
- UI Filter

Answer 354

List Control

Question 355

Please choose the correct difference between SAVE and INSERT buttons from the below options
- SAVE will get re-directed to the list and INSERT will stay on the form
- SAVE action will stay on the form while INSERT will get redirected to the list
- No difference as both will stay on same form
- SAVE will get redirected to the list and INSERT will also get redirected to the list

Answer 355

SAVE action will stay on the form while INSERT will get redirected to the list

Question 356

Which of the following can be customized through the Basic Configuration UI 16 module (pick 3)
- Instance version information
- System Date Format
- Form Header Size
- Browser Tab Title
- Banner Image
- Record Number Format
- Instance language preferance

Answer 356

• System Date Format
• Browser Tab Title
• Banner Image

Question 357

How many types of search options are given in SN? (pick 4)
- UI Policy
- Lists
- Live feed
- Navigation filter
- Global text search

Answer 357

• Lists
• Live feed
• Navigation filter
• Global text search

Question 358

Which one of the following statements is correct when referring to UI Actions?
- Conditions cannot be specified to determine when a UI Action appears
- UI Actions cannot use scripts or be scripted
- UI Actions are only executed on the client side
- UI Actions on the Task Table are not available to its extended tables
- Conditions can be specified to determine when a UI Action appears
- UI Actions are only executed on the server

Answer 358

Conditions can be specified to determine when a UI Action appears

Question 359

SN is designed to be integrated with which of the following modules?
- CMDB, Incident, ITOM, change, Audio Streaming APIs, Video platforms
- Request emergency change, wizards
- CMDB, Incident, problem, change, Audio Streaming APIs, Video platforms
- Zing, Streaming video platforms
- CMDB, Incident, problem, change, user administrations, and single sign on

Answer 359

CMDB, Incident, problem, change, user administration, single sign on

Question 360

John wants to change the number prefix from “INC” to “IN” for incident table. What is the right way to do this?
- System definition > Data Dictionary
- Systern Definition > Instance maintenance table
- System Definition > System table
- It is not possible
- System Definition > Number maintenance table (sys_number)
- Systern Definition > Auto Number

Answer 360

System Definition > Number maintenance table (sys_number)

Question 361

From the below options, choose the correct definition of “inactivity monitor” in SN instance
- It is used to enhance the system logs. It provides more information on the duration of transactions between the client and the server
- It triggers an event for a task record if the task is inactive for a certain period of time. If the task remains inactive, the monitor repeats at regular intervals.

Answer 361

It triggers an event for a task record if the task is inactive for a certain period of time. If the task remains inactive, the monitor repeats at regular intervals.

Question 362

Which among the following is true regarding tables on a SN instance?
- You can only delete the tables starting with ‘u’ if you have security-admin role
- You can delete the tables starting with ‘u’ permanently
- You can only delete the tables starting with ‘u’ if you have admin role
- You cannot delete the tables starting with ‘u’ permanently

Answer 362

You can delete the tables starting with ‘u’ permanently

(only tables beginning with ‘u’ can be permanently deleted as these are user created custom tables

Question 363

What are the 3 components of the Now Platform User Interface
- Service Portal
- Contents Frame
- UI Macros
- Application Navigator
- Search Bar
- Banner Frame
- Module

Answer 363

• Content Frame
• Application Navigator
• Banner Frame

Question 364

Select the right option to run Data Collector Jobs
- Performance Analytics > Data Collector
- Social IT > Feed Administration > Messages
- Searches in files that are attached to records
- Manually, LDAP, Single Sign On (SSO)

Answer 364

Performance Analytics > Data Collector

Question 365

Which would not appear in the history section of the Application Navigator?
- Lists
- ACL
- Scheduled Jobs
- Tables
- Records
- UI Pages

Answer 365

UI Pages

Question 366

_____ is used to join two tables.
- GlideRecord
- Link Tables
- Related Lists
- Grid Control
- Database Views

Answer 366

Database Views

Question 367

Gauges are created by security_admin or users with Gauge_admin role?
True or False

Answer 367

False
gauges are created by admins or users with Gauge_maker role

Question 368

What are two pathways to view feedback left on a published article?
- Knowledge > My articles > flagged
- Knowledge > articles > published
- Knowledge base > my knowledge > flagged articles
- Knowledge > articles > my flagged

Answer 368

• Knowledge > articles > published
• Knowledge > articles > my flagged

Question 369

What is the purpose of flagging an article in a knowledge base?
- to mark an article to read later
- reporting an error
- allows a user to delete that article
- allows a user to submit feedback about an article
- allows a user to hide that articles

Answer 369

Allows a user to submit feedback about an article

Question 370

Can a user open an incident by email, if so what is utilized?
- Yes: via UI Action
- Yes: via Notification
- Yes: via UI Action script
- Yes via UI Macro
- No
- Yes: via Inbound Action

Answer 370

Yes: via Inbound Action

Question 371

how can you track and aggregate data over time through elements called scorecards and indicators?
- Performance Analytics
- Update Sets
- Workflows

Answer 371

Performance Analytics

Question 372

Which tool is used to have conversations with logged in users in real time?
- Now Messenger
- Virtual Agent
- Messenger Bot
- User Presence
- Connect Chat
- Mobile Studio

Answer 372

Connect Chat

Question 373

What is the master table that contains a record for each table in the database?
- sys_db_object
- sys_core_object
- sys_ci
- sys_master_db
- sys_master_object
- sys_cmdb_ci

Answer 373

sys_db_object

Question 374

Can you update a record without updating its system fields (like sys_updated_by, sys_updated_on)?
- yes
- No, every insert and update automatically updates system fields

Answer 374

yes: you can use autoSysFields() on GlideRecord object

Question 375

What defines conditions that are evaluated against users to determine which users can access Service Catalog items?
- Business rules on Service Catalog
- ACL
- User Group Membership
- User Criteria
- Palette Tabs

Answer 375

User Criteria

Question 376

Which of the following is not a valid field type (for Incident Table)?
- Suggestion
- Long String
- Currency

Answer 376

Long String

Question 377

Which table captures information related to workflow versions?
- wf_workflow_version
- wf_workflow
- wf_workflow_versions

Answer 377

wf_workflow_version

Question 378

When can SLAs include actions be triggered on SN instance?
- Anytime
- In Progress
- Breached
- Completed

Answer 378

Anytime

Question 379

Variable sets can be used in which of the below options? (pick 3)
- Incidents
- Record Producer
- Scratch pad
- Order Guides
- Catalog Items
- REST API
- Scripted API
- SOAP API

Answer 379

• Record Producer
• Order Guides
• Catalog items

Question 380

What are the UI components of a homepage? (pick 3)
- Banner
- Content Pane
- Header
- Footer
- Application Navigator

Answer 380

• Banner
• Content Pane
• Application Navigator

Question 381

A gauge can be added to which of the below mentioned components in a SN instance?
- Report
- Banner
- List
- Home Page

Answer 381

Home Page

Question 382

What module in the Service Catalog application does an Administrator access to begin creating a new item?
- Maintain Categories
- Maintain Items
- Content Items

Answer 382

Maintain Items

Question 383

In a workflow, what is the workflow timeline?
- It provides a complete time based display of logs associated with workflow
- An automation block such as approvals, conditions, notifications, tasks, timers and utilities
- Shows the progress of a workflow, It provides a complete time base display of activities associated with workflow context
- Defines unique key for record. If record found, import will update the record. If not found, import will create a new record.

Answer 383

Shows the progress of a workflows. It provides a complete time based display of activities associated with workflow context

Question 384

What table is used to store SLAs in a SN instance?
- u_sla
- sla
- task_sla

Answer 384

task_sla

Question 385

How can admin view/edit the dictionary for a particular field in SN?
- Schema Map
- Right click the field and click Configure Dictionary
- Data Dictionary
- Configure Label

Answer 385

Right click the field and click Configure Dictionary

Question 386

Which statement describes the contents of the Configuration Management Database (CMDB)?
- The CMDB contains data about tangible and intangible business assets
- The CMDB contains the Business Rules that direct the intangible, configurable assets used by a company
- The CMDB archives all Service Management PaaS equipment metadata and usage statistics
- The CMDB contains ITIL process data pertaining to configuration items

Answer 386

The CMDB contains data about tangible and intangible business assets

Question 387

You can add new columns to base table incident in SN instance?
- Yes or No

Answer 387

Yes: must have admin role

Question 388

Button, Related Links and Context Menu are part of?
- Canvas
- Form
- UI Action
- Client Script
- UI Page

Answer 388

UI Action

Question 389

Smith wants to hide a table from the report console. How can it be done?
- By default, all tables shall be shown in reports module
- Write an ACL on the table with operation as “report on” and restrict
- Go to reports module and configure the allowed tables to report on
- Write an ACL on the table with operation as “report for” and restrict

Answer 389

Write an ACL on the table with operation as “report on” and restrict

Question 390

Which is the pause condition for incident SLA?
- Hold
- Until
- Pause
- Awaiting
- Wait

Answer 390

Awaiting

Question 391

What are the benefits of using groups in SN?
- Permissions and Access - Simplified ability to assign permissions
- Identifies a subset of users for roles adn skill assignment
- Provide a reference for alerts and notifications
- All of the above

Answer 391

All of the above

Question 392

Which module displays a list of tasks assigned to a user’s group, but not yet assigned to an individual user?
- My Teams Work
- My Groups Tasks
- My Groups Work
- My Teams Tasks

Answer 392

My Groups Work

Question 393

According to any vanilla SN instance, which of the following is true?
- Deleted system tables will be created again during in instance upgrade
- System tables cannot be permanently deleted
- When moved from left to right slush bucket, reference fields get deleted
- System tables can be deleted by the user with the itil role
- System tables can be deleted by the administrator

Answer 393

System tables cannot be permanently deleted

Question 394

SLM module configures which of the following? (pick 3)
- SLA
- OLA
- UC
- INC

Answer 394

• SLA
• OLA
• UC

Question 395

Which are valid query operators for filter conditions in SN? (pick 4)
- ANYTHING
- STARTSWITH
- ENDSWITH
- ISINVALID
- ISVALID
- ISNOTEMPTY

Answer 395

• ANYTHING
• STARTSWITH
• ENDSWITH
• ISNOTEMPTY

Question 396

Which of the following types of client scripts are supported in SN? (pick 4)
- onSubmit
- onupdate
- onClick
- onChange
- onCellEdit
- onLoad
- onEdit
- onSave

Answer 396

• onSubmit
• onChange
• onCellEdit
• onLoad

Question 397

What role is used by Admin for adding or removing fields from the list?
- personalize_list
- form_user
- security_admin

Answer 397

personalize_list

Question 398

Choose the 5 variables that you can add when you create a catalog item from below list of field types.
- multiple choices
- single line text
- radio button
- choice list
- checkbox
- multi-line text

Answer 398

• multiple choices
• single line text
• choice list
• checkbox
• multi-line text

Question 399

which of the following statements is true for a field on an audited table?
- Add “no_audit = 0” to attribute for exclude from auditing
- Add “no_audit = true” to attribute for exclude from auditing

Answer 399

Add “no_audit = true” to attribute for exclude from auditing

Question 400

What is a characteristic of importing data into SN?
- Coalesce fields are used only after running Transform
- An existing Transform Map can be used one time on the same import set
- An existing Transform Map can be used multiple times on the same import set
- An existing Transform Map can be used only once on the same import set
- An existing Transform Map can be used only once on different import sets

Answer 400

An existing Transform Map can be used multiple times on the same import set

Question 401

Which one statement correctly describes Access Control rule evaluation?
- Rules are evaluated form the general to the specific, so a table rule must be active to continue
- If a row level rule and a field level rule exist, either of the rules must be true before an operation is allowed
- If a row level rule and a field level rule exist, both rules must be true before an operation is allowed
- If a row level rule and a field level rule exist, both rules must be false before an operation is allowed
- Rules are evaluated using riles. The role with the most permissions evaluates the rules first
- If more than one rule applies to a row, the older rule is evaluated first

Answer 401

If a row level rule and a field level rule exist, both rules must be true before an operation is allowed

Question 402

How to differentiate SLA, OLA and underpinning contracts based on which options below?
- Last date of execution
- sys_id
- status
- type
- configuration item
- number of executions
- meta-type

Answer 402

type

Question 403

Where are customizations done on SN instance stored?
- sys_update_xml
- sys_update_set
- sys_update

Answer 403

sys_update_xml

Question 404

To generate task based records through service request which is the correct option?
- record producer
- UI Policy
- business rule
- service catalog
- UI Action

Answer 404

record producer

Question 405

From the User Menu in SN instance, which actions can a user select? (pick 3)
- Approve records
- Order from Service Catalog
- Send notifications
- Log out of SN
- Impersonate Users
- Elevate roles

Answer 405

• Log out of SN
• Impersonate Users
• Elevate roles

Question 406

What are two of the settings that can be made in the contextual security manager? (pick 2)
- change release dates and manage group personnel
- disable applications and to set the maximum notification size
- specify the attachment file types
- change release dates and restrict automatic notifications
- set the maximum attachment size

Answer 406

• specify the attachment file types
• set the maximum attachment size

Question 407

Is it true that only a user with security_admin role can. grant security_admin role to other users?

Answer 407

Yes, this is true starting London version

Question 408

Which will not run natively on smartphones?
- Service Catalog
- Self-Service
- Workflow

Answer 408

Workflow

Question 409

What is the sequence of conditions in a SN SLA definition?
- Begin, Hold, Halt
- Start, Pause, Stop
- Start, Hold, Halt
- Start, In Progress. Stop

Answer 409

Start, Pause, Stop

Question 410

What does a request number in Service Catalog represent?
- The task to complete
- The order number
- The individual item in the order

Answer 410

The order number

Question 411

Which of the following statements is true?
- Task table cannot be extended
- Task table can be extended and it can extend any other table
- Task table can be extended and it cannot extend any other table

Answer 411

Task table can be extended and it cannot extend any other table

Question 412

How do I turn on email notifications in SN?
- Go to ‘Email’ under ‘System Properties’ menu. You will see a checkbox on the properties page ‘Enable Email Sending (SMTP)’
- Go to ‘Email’ under ‘System Properties’ menu. You will see a radio button on the properties page ‘Enable Email Sending (SMTP)’
- Go to ‘Email’ under ‘System Properties’ menu. You will see a dropdown field ‘Enable Email Sending (SMTP)’
- Go to ‘Email’ under ‘Application Properties’ menu. You will see a checkbox on the properties page ‘Enable Email Sending (SMTP)’

Answer 412

Go to ‘Email’ under ‘System Properties’ menu. You will see a checkbox on the properties page ‘Enable Email Sending (SMTP)’

Question 413

Which statement describes the relationship between the incident table and the task table?
- The incident table extends the task table
- The task table extends the incident table
- The task table is the child of the incident table
- The incident table is the parent of the task table
- The incident table is extended by the task table

Answer 413

The incident table extends the task table

Question 414

Which is true regarding Knowledge Base?
- articles are grouped according to their created dates
- articles are grouped according to months of creation
- articles are grouped according to views
- articles are grouped according to users who created them
- articles are grouped according to user roles who created them
- articles are grouped according to categories
- articles are grouped according to approval dates

Answer 414

articles are grouped according to categories

Question 415

What defines conditions that are evaluated against users to determine which users can access Service Catalog items?
- Tables and Forms
- Palette Tabs
- User Criteria

Answer 415

User Criteria

Question 416

What is the important factor to remember when a user is creating catalog variables
- Catalog variables are global by default only for users with “catalog_admin” role
- Catalog variables are global by default

Answer 416

Catalog variables are global by default

Question 417

Which of the following can be performed by inbound email actions?
- Execute a scheduled script
- Submit Service Catalog request
- Create or update task record
- Validate a form
- Call a client callable script

Answer 417

Create or update task record

Question 418

Which of the below is not a list interface element?
- Fields
- Column headings
- Title bar
- Gauge

Answer 418

Gauge

Question 419

What defines how departments work together to meet the service level requirements documented in an SLA?
- Underpinning Contract (UC)
- Service Level Agreement (SLA)
- Metrics
- Operational Level Agreement (OLA)

Answer 419

Operational Level Agreement (OLA)

Question 420

If the system administrator wants to modify the homepage, which of the following links on the page indicates that this can be done?
- Make gauge
- Change layout
- Add Context

Answer 420

Change Layout

Question 421

Which of the following contains tabs for accessing workflows that are being edited or created?
- Canvas Tabs
- Many to Many
- Select Box
- Transition

Answer 421

Canvas Tabs

Question 422

What capabilities does knowledge management provide to end users (with no roles) in a SN instance? (Pick 2)
- Edit articles
- View articles
- Create articles
- Delete articles

Answer 422

• Edit articles
• View articles

Question 423

What details does a knowledge article hold? (pick 3)
- User solutions
- User information
- Troubleshooting tips
- Known errors
- Catalog items

Answer 423

• User solutions
• Troubleshooting tips
• Known errors

Question 424

SLA, OLA, and UC are related to what?
- Knowledge base
- Home page
- Service Level Management
- Incident Management

Answer 424

Service Level Management

Question 425

Is it true that system upgrade schedule auto-updates an existing MID server to the latest build on a SN instance?

Answer 425

False - MID server upgrade has to be done explicitly and is not tied to instance upgrade

Question 426

Knowledge process consists of which of the below components?
- document creation, approval and review from SMEs
- document creation, approval and review from SMEs and publishing

Answer 426

document creation, approval and review from SMEs and publishing

Question 427

SN provides customers with a dedicated database, application and data isolation using which one of the following models?
- Hybrid Cloud
- Multi-Tenant
- Single-Tenant

Answer 427

Single-Tenant

Question 428

The baseline Service Catalog homepage contains links to which of the following components? (pick 3)
- Record Producers
- Order Guides
- Workflows
- Item Variables
- Catalog Items

Answer 428

• Record Producers
• Order Guides
• Catalog Items

Question 429

Which statement holds true for Service Catalog categories?
- Users with the admin or cat_admin roles can view categories only if there is an active item in the category and availability is set to either desktop or both
- Users with the admin or catalog_admin roles can view categories only if there is an active item in the category and availability is set to either desktop or both

Answer 429

Users with the admin or catalog_admin roles can view categories only if there is an active item in the category and availability is set to either desktop or both

Question 430

Which 4 concepts are associated with the SN CMDB?
- The Dependency View
- Service Processes
- Tables and Fields
- Multi tenant and Single instance
- User permissions
- A Database

Answer 430

• The dependency view
• service processes
• tables and fields
• a database

Question 431

What authentication modes are used in a SN REST web service? (pick 2)
- OAUTH 2.0
- Mutual Authentication
- OATH 2.0 and Mutual Authentication
- Basic Authentication

Answer 431

• OAUTH 2.0
• Basic Authentication

Question 432

Which of the below components runs on server side of SN instance? (pick 3)
- Business rule
- UI
- Script include
- Data policy
- UI policy
- Client script

Answer 432

• Business rule
• Script include
• Data policy

Question 433

What purpose does Client Transaction Time plugin serve in SN?
- It deletes client transaction details
- It enhances the system logs by providing additional information about the durations of transactions
- It enables to log a message in SN

Answer 433

It enhances the system logs by providing additional information about the durations of transactions

Question 434

Which protocal is used for create, update, and delete incident through emails?
- HTTP
- SOAP
- POP3
- IMAP
- SMTP

Answer 434

POP3

Question 435

An outbound SOAP message is defined. Which function can invoke the SOAP message?
- Data policy
- UI policy
- UI macro
- UI action

Answer 435

UI action

Question 436

Which is true about sys_dictionary?
- sys_dictionary is a table where all the details about all SN base tables are stored
- the system dictionary is a table, called Dictionary Entry [sys_dictionary], that contains details for each custom table and the definition for every column on custom table in an instance
- the system dictionary is a table, called Dictionary Entry [sys_dictionary], that contains details for each table and the definition for every column on each table in an instance

Answer 436

the system dictionary is a table, called Dictionary Entry [sys_dictionary], that contains details for each table and the definition for every column on each table in an instance

Question 437

Which of the following is used to initiate a flow?
- Core Action
- A spoke
- Scheduled Job
- Data Policy
- UI Policy
- Trigger

Answer 437

Trigger

Question 438

You will see a text area widget where you can add conditional expressions to your ACL. It is known as what?
- SLA Condition Evaluation
- Conditional Expressions
- Content Frame
- Dynamic Expressions
- Annotations
- Filters

Answer 438

Conditional Expressions

Question 439

What is the purpose of a formatter in SN instance?
- Formatter is a set of conditions applied to a table to help find a work with data
- Formatter is a form element used to display information that is not a field in the record
- Formatter allows you to populate fields automatically
- Formatter allows you to configure applications on your instance

Answer 439

Formatter is a form element used to display information that is not a field in the record

Question 440

Form Context Menu provides a graphical representation of other tables related to a specific table, true or false?

Answer 440

False - it provides controls based on the table and user access rights

Question 441

Which method is used to check if the object is null or contains an empty string?
- null()
- empty()
- isEmpty()
- isNull()
- false()
- nil()

Answer 441

nil(): queries an object and returns true if the object is null, undefined, or contains an empty string

Question 442

Which are not captured in an update set by default? (pick 3)
- form views
- schedule jobs
- user / group records
- CI modifications

Answer 442

• schedule jobs
• user / group records
• CI modifications

Question 443

Which is true characteristics for workflows in service catalog?
- workflows can have multiple rounds of approval actions
- only one rollback activity is allowed in a workflow
- the start and end activities in workflows can be changed
- workflows can have a maximum of five rounds of approval actions

Answer 443

only one rollback activity is allowed in a workflow

Question 444

Which role will a user require to initiate the setup of Agent Intelligence?
- agent_admin
- admin or ml_admin
- security_admin

Answer 444

admin or ml_admin

ml = machine learning

Question 445

On any SN instance, which allows a user to edit field values in a list without opening the form?
- Edit Menu
- List Editor
- Data Editor
- Form Designer

Answer 445

List Editor

Question 446

Use what to create reports by modifying an existing report, or create a new report from scratch?
- Report App
- Report Designer
- Report Maker
- Dependency Views
- Report_operator
- Service Catalog

Answer 446

Report Designer

Question 447

Which protocol is used to send outbound emails from SN?
- SMTP
- IMAP

Answer 447

SMTP

Question 448

SN supports which of the following authentication methods?
- Basic Auth
- LDAP
- Token
- oAuth
- None of the above
- All of the above

Answer 448

All of the above

Question 449

Which table stores roles for a particular user in SN instance?
- imp_user
- sys_role
- user_role
- sys_user_has_role

Answer 449

sys_user_has_role

Question 450

What is the order of Business rule to run?
- Display > Before > Query > After
- Before > Query > After > Display
- Query > Display > Before > After

Answer 450

Query > Display > Before > After

Question 451

A variable set is a modular unit of variables that “CAN BE” shared between catalog items, true or false?

Answer 451

True

Question 452

Which is true about SN LDAP?
- has read and delete access to customers AD
- has read, write and delete access to customers AD
- has read and write access to customers AD
- has only read access to customers AD

Answer 452

has only read access to customers AD

Question 453

Which describes the purpose of an Order Guide in SN platform?
- Order Guide provides a list of guidelines for administrators on how to set up item variables
- Order Guides restrict the number of items in an order to only one item per request
- Order Guides provide the ability to order multiple, related items as one request

Answer 453

Order Guides provide the ability to order multiple, related items as one request

Question 454

How can users respond and interact with agents at their convenience through Virtual Agents?
- Constant engagement in the web channel
- Proactive messaging in the web channel
- Synchronous chat in the web channel
- Asynchronous chat in the web channel

Answer 454

Asynchronous chat in the web channel

Question 455

How often are Flow Designer related entries deleted from the variables table if they have not been used for over a year?
- Weekly
- Variables are stored indefinitely
- Monthly
- Bi-weekly

Answer 455

Monthly

Question 456

A way to verify that CMDB is still operational after upgrades and deployment after new applications or integrations, is to run quick start tests. What should you do in case of a customized CMDB?
- Override quick start tests through scripting
- Copy and configure quick start tests
- Use the CMDB Health quick starter

Answer 456

Copy and configure quick start tests

Question 457

When using flow designer, how can you modify data pull values without needing to write scripts?
- Edit flow logs
- Use data pill formatter
- Install data pill package plugins
- Use transform functions

Answer 457

Use transform functions

Question 458

In the Now platform, you can create and visualize report on your metrics for your business objectives. What can be used to aggregate field values when using the Report Designer?
- Field metrics
- New generated items
- Data based visualization domain
- Standard deviation calculations
- Integer abbreviations

Answer 458

Standard deviation calculations

Question 459

Which conversational interface allows you to preview and modify a catalog item in catalog builder?
- Virtual Agent
- Connect Chat
- Catalog Annotator

Answer 459

Virtual Agent

Question 460

When using sorting criteria options for visual task board, who has to access to creating, editing, deleting the criteria?
- Anyone who has the vtb_admin role
- Anyone who has the task_organizer role
- Only the owner of the board
- All users of the board

Answer 460

Only the owner of the board

Question 461

Link unfurling enables preview of what kind of variables in Virtual Agent web and mobile conversations (pick 3)
- Work notes
- Images
- Video
- Accessibility options
- Text
- Email notifications

Answer 461

• Images
• Video
• Text

Question 462

Which property prevents users from creating homepages or editing existing ones when set to true?
- com.glideapp.home.block_homepages
- com.glideapp.home.disable_homepages
- com.glideapp.home.lock_homepages
- com.glideapp.home.deprecate_homepages

Answer 462

com.glideapp.home.deprecate_homepages

Question 463

When flow action is cancelled in Flow Designer, which property can be used to set a time value that overrides the default timeout?
- com.glide.cs.fdva.interactive.timeout
- Help Panel
- com.glide.cs.fdih.interactive.timeout
- com.glide.cs.fdih.override.timeout

Answer 463

com.glide.cs.fdih.interactive.timeout

Question 464

Which of the following statements are true about import sets? (Select 3)
- Transform map is the conversion of data from an import set table to another table
- Creating an extremely large import set can cause delays and system outages
- Import sets cannot add data to encrypted fields
- You can import data from several different file formats or external data sources
- The Import Set Deleter scheduled job cleans up all import set data everyday at midnight

Answer 464

• Creating an extremely large import set can cause delays and system outages
• Import sets cannot add data to encrypted fields
• You can import data from several different file formats or external data sources

Question 465

What are the Incident Database views for the Service Management plugin in the base system? (Select 3)
- incident_state
- incident_time_worked
- incident_metric
- incident_sla

Answer 465

• incident_time_worked
• incident_metric
• incident_sla

Question 466

Which of the following defines an application service in the best way?
- It provides standard fields and values for tracking life-cycle changes
- It is a set of interconnected applications and hosts configured to offer a service to an organization
- It monitors services in an organization
- It supports multiple configuration strategies

Answer 466

It is a set of interconnected applications and hosts configured to offer a service to an organization