Lean production and quality management Flashcards
Lean production
producing goods and services with the minimum of wasted resources while maintaining high quality.
Simultaneous engineering
product development is organised so that different stages are done at the same time instead of in sequence.
Cell production
splitting flow production into self- contained groups that are responsible for whole work units.
Kaizen
Japanese term meaning continuous improvement.
Quality product
a good or service that meets customers’ expectations and is therefore ‘fit for purpose’.
Quality standards
the expectations of customers expressed in terms of the minimum acceptable production or service standards.
Quality control
this is based on inspection of the product or a sample of products.
Quality assurance:
a system of agreeing and meeting quality standards at each stage of production to ensure consumer satisfaction.
ISO 9000
this is an internationally recognised certificate that acknowledges the existence of a quality procedure that meets certain conditions.
Total quality management
an approach to quality that aims to involve all employees in quality-improvement.
Internal customers
people within the organisation who depend upon the quality of work being done by others.
Zero defects
achieving perfect products every time.
Benchmarking
involves management identifying the best firms in the industry and then comparing the performance standards – including quality – of these businesses with those of their own business.
