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Lean > Lean fundamentals > Flashcards

Lean fundamentals Flashcards

1
Q

which is a purpose of voice of the customer(VoC) tools?

A

to set priorities and goals consistent with customer needs

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2
Q

which is not an objective of six sigma?

A

behaviroural change

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3
Q

why should a kanban system be introduce?

A

to control the initiation of new work.

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4
Q

how does flow simplify demand planning?

A

by shortening the planning horizon

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5
Q

which is not a form of waste?

A

training end users

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6
Q

what is the purpose of skills and knowledge analysis?

A

develop the right amount of S&K to provide the value that customers expect from IT

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7
Q

Muda
Mura
Muri

A

Muda waste
Mura variance
Muri overburden

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9
Q

what does a Pareto chart display?

A

the causes of a problem or condition from large to small contribution

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10
Q

in a pull system what does an empty slot mean?

A

it is a replenishment signal

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11
Q

when work is not done efficiently, what is most likely the cause?

A

poor process

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12
Q

which is most likely to be a customer requirement for a specified product?

A

meets expectations

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12
Q

which tool would you use in the analyze phase of DMAIC?

A

Ishikawa diagram

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13
Q

in what DMAIC phase would a root cause analysis be carried out, analyze?

A

analyze

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14
Q

why is empowering the frontline employees essential in lean organization?

A

to ensure that the frontline is has knowledge fo the customer needs

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15
Q

what is the primary purpose of skills and knowledge analysis?

A

to balance supply and demand

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17
Q

when does the valley of despair occur?

A

when people understand the changes to the way they work due to lean

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18
Q

what is the purpose of a kanban card?

A

to inform the process about the status of the product or service

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19
Q

what board contains all necessary kpi’s needed to steer organization?

A

week board

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22
Q

Chairman Cho of Toyota had a key message regarding lean leadership. what was the message?

A

Go see, ask why, show respect

23
Q

learning from mistakes is one of the ways an IT organization can make progress. ?

A

It management most focus on ensuring improvement work is done.

24
Q

what tool would be used to understand how much time is spent on value-added activities?

A

PCE

25
Q

in a lean transformation, how can it serve as a major catalyst for change?

A

information enables all value streams

26
Q

which is a form of waste?

A

managing the list of inventory changes

27
Q

what is the definition of overburden?

A

inability to meet customer demand with a certain resource

29
Q

which is an objective of the improve phase?

A

implement solutions

30
Q

what is the purpose of a CTQ?

CTQ = Critical To Quality

A

translate customer expectations to measurable internal objectives and activities

30
Q

which is a lean tool to investigate root cause of problems?

A

5 why’s?

31
Q

which is a principle of lean?

A

value is defined by the customer.

31
Q

which tool would you use in the measure phase of DMAIC?

A

value stream map

32
Q

which is the definition of over burden? (Muri)

A

inability to meet customer demand due to unrealistic workloads on people.

33
Q

which is not a goal of lean?

A

increasing profits

34
Q

which is the most important behavior within lean ?

A

Learning

36
Q

what is a major barrier for value stream?

A

Muri (overburden)

36
Q

which is not a value-added activity?

A

coordinating and incident resolution

37
Q

what is the key production factor within IT?

A

time

37
Q

which are examples of what a customer values in service

A

pricing, reliability, timeliness

37
Q

which is input of the improvement board and output of the day board?

A

problems

37
Q

why is it important that it management deeply understand the principles and methods of lean?

A

to create sustainable improvements in IT services.

38
Q

which activity should be described as necessary non-value-added?

A

finance

40
Q

which is not a requirement for KPI?

A

should be owned by a manager

41
Q

which topics should not be covered by the manager during a performance dialogue with an employee?

A

discussing solutions with the employee to enable them to meet their objectives.

42
Q

5s putting improvement to action

A 
Sort - eliminate all unnecessary 
Stabilize - simplify or straighten 
Shine - keep it clean
Standardize - make consistent
Substain - maintain
43
Q

5 key principals of lean in order

A

value stream, flow, pull, perfection

core, customer value

44
Q

S I P O C

A

supplier -> input -> Process -> Output ->Customer

45
Q

takt time

A

the pace at which the system must flow to keep up with demand

46
Q

lead time

A

time between customer order and product delivery

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