Lean fundamentals

Question 1

which is a purpose of voice of the customer(VoC) tools?

Answer 1

to set priorities and goals consistent with customer needs

Question 2

which is not an objective of six sigma?

Answer 2

behaviroural change

Question 3

why should a kanban system be introduce?

Answer 3

to control the initiation of new work.

Question 4

how does flow simplify demand planning?

Answer 4

by shortening the planning horizon

Question 5

which is not a form of waste?

Answer 5

training end users

Question 6

what is the purpose of skills and knowledge analysis?

Answer 6

develop the right amount of S&K to provide the value that customers expect from IT

Question 7

Muda
Mura
Muri

Answer 7

Muda waste
Mura variance
Muri overburden

Question 9

what does a Pareto chart display?

Answer 9

the causes of a problem or condition from large to small contribution

Question 10

in a pull system what does an empty slot mean?

Answer 10

it is a replenishment signal

Question 11

when work is not done efficiently, what is most likely the cause?

Answer 11

poor process

Question 12

which is most likely to be a customer requirement for a specified product?

Answer 12

meets expectations

Question 12

which tool would you use in the analyze phase of DMAIC?

Answer 12

Ishikawa diagram

Question 13

in what DMAIC phase would a root cause analysis be carried out, analyze?

Answer 13

analyze

Question 14

why is empowering the frontline employees essential in lean organization?

Answer 14

to ensure that the frontline is has knowledge fo the customer needs

Question 15

what is the primary purpose of skills and knowledge analysis?

Answer 15

to balance supply and demand

Question 17

when does the valley of despair occur?

Answer 17

when people understand the changes to the way they work due to lean

Question 18

what is the purpose of a kanban card?

Answer 18

to inform the process about the status of the product or service

Question 19

what board contains all necessary kpi’s needed to steer organization?

Answer 19

week board

Question 22

Chairman Cho of Toyota had a key message regarding lean leadership. what was the message?

Answer 22

Go see, ask why, show respect

Question 23

learning from mistakes is one of the ways an IT organization can make progress. ?

Answer 23

It management most focus on ensuring improvement work is done.

Question 24

what tool would be used to understand how much time is spent on value-added activities?

Answer 24

PCE

Question 25

in a lean transformation, how can it serve as a major catalyst for change?

Answer 25

information enables all value streams

Question 26

which is a form of waste?

Answer 26

managing the list of inventory changes

Question 27

what is the definition of overburden?

Answer 27

inability to meet customer demand with a certain resource

Question 29

which is an objective of the improve phase?

Answer 29

implement solutions

Question 30

what is the purpose of a CTQ? | CTQ = Critical To Quality

Answer 30

translate customer expectations to measurable internal objectives and activities

Question 30

which is a lean tool to investigate root cause of problems?

Answer 30

5 why's?

Question 31

which is a principle of lean?

Answer 31

value is defined by the customer.

Question 31

which tool would you use in the measure phase of DMAIC?

Answer 31

value stream map

Question 32

which is the definition of over burden? (Muri)

Answer 32

inability to meet customer demand due to unrealistic workloads on people.

Question 33

which is not a goal of lean?

Answer 33

increasing profits

Question 34

which is the most important behavior within lean ?

Answer 34

Learning

Question 36

what is a major barrier for value stream?

Answer 36

Muri (overburden)

Question 36

which is not a value-added activity?

Answer 36

coordinating and incident resolution

Question 37

what is the key production factor within IT?

Answer 37

time

Question 37

which are examples of what a customer values in service

Answer 37

pricing, reliability, timeliness

Question 37

which is input of the improvement board and output of the day board?

Answer 37

problems

Question 37

why is it important that it management deeply understand the principles and methods of lean?

Answer 37

to create sustainable improvements in IT services.

Question 38

which activity should be described as necessary non-value-added?

Answer 38

finance

Question 40

which is not a requirement for KPI?

Answer 40

should be owned by a manager

Question 41

which topics should not be covered by the manager during a performance dialogue with an employee?

Answer 41

discussing solutions with the employee to enable them to meet their objectives.

Question 42

5s putting improvement to action

Answer 42

``` Sort - eliminate all unnecessary Stabilize - simplify or straighten Shine - keep it clean Standardize - make consistent Substain - maintain ```

Question 43

5 key principals of lean in order

Answer 43

value stream, flow, pull, perfection | core, customer value

Question 44

S I P O C

Answer 44

supplier -> input -> Process -> Output ->Customer

Question 45

takt time

Answer 45

the pace at which the system must flow to keep up with demand

Question 46

lead time

Answer 46

time between customer order and product delivery