Lean 104 SMART Targets and True North Flashcards
In the PDCA process define Plan
determining the root cause of the problem and plan change for improvement
In the PDCA process define Do
implementing the change on a small scale by carrying out the actions
In the PDCA process define Check
checking to see if the desired results were achieved and identifying what was learned
In the PDCA process define Act
Adopt the change and repeat
Why is “Check” important in PDCA?
to determine if the desired results have been achieved. and to identify what’s being learned over time.
With the SMART Targets how do we know that we have sustained results?
Measuring and Tracking
What does S.M.A.R.T. stand for:
Specific Measurable Attainable Relevant Trackable
What are the 5 elements that makes a SMART Target SPECIFIC?
Specific to the performance outcomes to Metric:
Do the targets measure the intended areas of improvement?
What makes a SMART Target MEASURABLE?
Measureable: Operationalizing the desired goals and action to the metric:
When the improvement can be measured. From xx to yy. Can the targets be accurately and quantitatively measured?
What are the 3 elements that makes a SMART Target ATTAINABLE?
When the continuous improvement and actions can be accomplished in the allotted time:
Are the targets easy enough to achieve in the allotted time?
1. the desired results must be achieved in the allotted time
2. actions taken must produce the desired results
3. the target must be realistic
What are the 3 elements that makes a SMART Target RELEVANT?
the relationship between the measurement and the actions:
Are the targts related to the desired areas of improvement?
1. the actions must relate to the desired results
2. the measurements must reflect the action taken
3. the metric must correspond to the theme
What are the 5 elements that makes a SMART Target TRACKABLE?
Can it be measured over time, days, weeks, months:
- Can the measurements be seen over time
- Is there a target date for the goal to be attained
- What are the effects of the actions on the measurements over time
- Are the actions being sustained
- has the problem been prevented from reoccurring
What is True North?
a navigational term referring to the direction of the North Pole
What is the name of the star that stays in direction of True North
Polaris
What is VOC?
Voice of Customer
