Leads, Opportunities, Products, Quotes and Contracts for Lightning Experience

Question 1

Salesforce object where it is the people and companies that you identify as potential customers. It also helps you concentrate on potential deals that is most likely to close.

Answer 1

Leads

Question 2

(True or False) You can track, report on, and target marketing campaigns to prospective customers through Leads.

Answer 2

True

Question 3

Salesforce uses the information stored in the lead record to create ____(1)___, ___(2)____ and ___(3)___. If your enabled person accounts and the lead record didn’t include a company name, the lead is converted into a ___(4)____ and ____(5)_____.

Answer 3

1. Business Account
2. Contract
3. Opportunity
4. Person Account
5. Opportunity

Question 4

Salesforce object that deals with in-progress deals. You can create one for existing accounts or by converting a qualified lead.

Answer 4

Opportunities

Question 5

Name five stages of Opportunities

Answer 5

• Prospecting
• Proposal/Price Quote
• Negotiation/Review
• Closed/Won
• Closed/Lost

Question 6

It is a temporary group where it is composed of people who can help you close a deal.

Answer 6

Opportunity Team

Question 7

(True or False)Your Salesforce admin can enable opportunity splits to give opportunity team members incentive to compute a deal by letting the opportunity owner share the credit.

Answer 7

True

Question 8

These are for crediting team members who are directly responsible for the revenue on an opportunity.

Answer 8

Revenue Splits

Question 9

This Salesforce feature shows you at a glance where the record is in your Sales process. It also acts as a quick indicator that helps you visualise where you are and where you’re going.

Answer 9

Path

Question 10

It is the highlight of the information you need the most when you open a record, so you don’t have to switch tabs or scroll around to find critical data.

Answer 10

Key Fields

Question 11

It is a visual summary of the records in a list view. It gives a big picture of all your work and lets you easily sort, visualise, filter and move your opportunities along the pipeline.

Answer 11

Kanban View

Question 12

It is the master book of all your products where standard prices are listed for every product.

Answer 12

Standard Price Book

Question 13

A Salesforce Object that shows your customers the prices of the products and the services your company offers.

Answer 13

Quotes

Question 14

A Salesforce object where your customer decides which products or services to buy, your rep delivers a contract that documents the prices and terms both parties agree to.

Answer 14

Customer Contracts