Leading Teams Duke Graduate Academy Flashcards
Leadership
What are the six leadership domains?
What is the common knowledge effect?
Commonly held information is more influential in group decisions compared to unique information
What are three traits of common knowledge in teams?
Impacts initial preferences, more likely to be repeated, likely to be introduced during group meetings.
What do individuals in a team withhold to appear co-operative?
Information
Why may teams not reach their full potential?
Because individuals do not share their unique or divergenet opinions to the group
How can team process overcome common knowledge effect?
Start broad and share all information available, then narrow it down.
What are the three main types of team process?
Transition ( about planning and approaches), Action ( Co-ordinating and back-up behaviour), Interpersonal (Project management).
What is personal leadership?
Demonstrates expertise, is authentic and makes dedication to team evident
What is relational leadership?
Showing concern, respect and understanding for team members. Can be done in part by active listening and being fair.
What is active listening?
Leader doesn’t interrupt, will make eye contact, respond with facial expression and visible head nodding, and will ask questions. This activates the brains reward response.
What is contextual leadership?
Creating a sense of belonging. Building a shared identity, shared purpose. Provides clarity and coherence in the work environment.. Shows how daily work connects to the vision
What is inspirational leadership?
Leader offers a compelling vision to the team
What is supportive leadership?
Provide a sense of security and internal support. Understands limitations and is realistic. They buffer against external forces. Creat a culture of learning, not blame, and environment yields initiative.
What is responsible leadership?
Encourages through analysis of pros and cons. Models ethical behaviour. Shapes the orginizational values. Yields stewardship - people feel they are contributing to the company.
What are the two systems of thought?
- Fast and initiative processes. 2. Slower and more analytical
What is bounded rationality?
It is the idea that rationality is limited when individuals make decisions, and under these limitations, rational individuals will select a decision that is satisfactory rather than optimal
What is availability heuristic?
When forming a judgement we rely on readily available/most recent data.
What is anchoring in decision making?
When the decision making process is influenced by external info. Once presented with information it can be hard to move away from its influence
Name three issues of over-cofidence that lead to inaccurate judgements.
Illusory supreirority (everyone think they are above average), Planning fallacy (underestimating time to completion), comparitive optimism effects ( this won’t happen to me).
How to reduce planning fallacy in a team?
Set concrete goals with specific times to hit before final deadline, use past actuals to inform time it will take, perform a pre-mortem.
What is a pre-morten?
Meeting bringing together stakeholders before starting a project where you imagine why the project might fail, ways the time line is at risk and making contigency plans.
What are remedies to handle bias?
Ask critical questions habitually, play devil’s advocate, shift to outsider perspective, use teams to generate multiple questions - team composition and process are important
What are types of fairness perecptions related to outcomes?
Distributive ( outcomes are fairly allocated), equity ( outcomes distrubted in proportion to contribution), Equality ( distributed equally to all), need ( distributed in proportion of need
What are issues with distributive fariness?
Can be infomred by self serving interpretation of fairness, which rule should apply, percieved level of contribution or need and weight on different contributions
How to ensure distributive fariness?
Make sure decision maker is impartial, make decision making process transparent, allow participation of all involved in decision making
How can you create fair procedures?
Be aware of your bias, communicate process in a clear and timely manner, give everyone a voice in the process
What are the two main types of motivation?
Extrinsic and intrinsic
What are extrinsic motivations?
Money, promotions, praise prestige
What are intrinsic motivations?
Satisfaction from doing the activity itself, developing new skills, feeling of mastery, curiosity
What is controllability?
The extent to which you can control performance through effort
What is reliability?
How tight is the link between performance and reward
Why does intrinsic motivation drive team members?
Skill variety, task identity (see completion of whole task), Task significance, Autonomy in your work, and can be negatively motivated by extrinsic feedback
What is crisis leadership?
Must convey a vision for challenges and what you expect outcomes to be. Must be honest to maintain credibility. Staff need to know you care about situation
what should leadership focus on pre-crisis?
Personal, relational, and contextual leadership
What should leadership focue on during a crisis?
Inspirational and supportive leadership
What should leadership focus on post-crisis recovery?
Personal, contextual,a nd responsible leadership
What does social capital matter?
It provides access for resources, improves trust and social cohesion, affords influence and increases buy in - allowing more ease to advance your goals
What are two aspects of social capital?
1.Direct connections. 2. Structure of your network
What does PAGES the framework for articulating perspective stand for?
Parts, Actions, Goals, Events, Self-Concepts
What is nominal group technique to generate ideas?
Individuals generate as many options as possible, all options are then pooled and this reduces social influence even more than brainstorming
