Leadership Qualities

Question 1

Leaders start with the customer and work backwards. They work vigorously to earn and keep customer trust. Although leaders pay attention to competitors, they obsess over customers

Answer 1

Customer Obsession

Question 2

Customer obsession

Answer 2

Leaders start with the customer and work backwards. They work vigorously to earn and keep customer trust

Question 3

Leaders are owners. They think long term and don’t sacrifice long-term value for short-term results. They act on behalf of the entire company, beyond just their own team. They never say “that’s not my job

Answer 3

Ownership

Question 4

Ownership

Answer 4

Leaders are owners. They think long term and don’t sacrifice long-term value for short-term results. They act on behalf of the entire company, beyond just their own team. They never say “that’s not my job

Question 5

Leaders expect and require innovation and invention from their teams and always find ways to simplify. They are externally aware, look for new ideas from everywhere, and are not limited by “not invented here”. As we do new things, we accept that we may be misunderstood for long periods of time.

Answer 5

Invent and Simplify

Question 6

Invent and simplify

Answer 6

Leaders expect and require innovation and invention from their teams and always find ways to simplify. They are externally aware, look for new ideas from everywhere.

Question 7

Leaders have strong judgment and good instincts. They seek diverse perspectives and work to disconfirm their beliefs.

Answer 7

Are right, a lot

Question 8

Are right, a lot

Answer 8

Leaders are right a lot. They have strong judgment and good instincts. They seek diverse perspectives and work to disconfirm their beliefs.

Question 9

Leaders are never done learning and always seek to improve themselves. They seek new possibilities and act to explore them.

Answer 9

Learn and be curious

Question 10

Learn and be curious

Answer 10

Leaders are never done learning and always seek to improve themselves. They seek new possibilities and act to explore them.

Question 11

Leaders raise the performance bar with every hire and promotion. They recognize exceptional talent, and willingly move them throughout the organization. Leaders develop leaders and take seriously their role in coaching others. We work on behalf of our people to invent mechanisms for development like Career Choice.

Answer 11

Hire and develop the best

Question 12

Hire and develop the best

Answer 12

raise the performance bar with every hire and promotion. They recognize exceptional talent, and willingly move them throughout the organization. Leaders develop leaders and mentor others

Question 13

Leaders are continually raising the bar and driving their teams to deliver high quality products, services and processes. Leaders ensure that defects do not get sent down the line and that problems are fixed so they stay fixed.

Answer 13

Insist on the highest standards

Question 14

Insist on the highest standards

Answer 14

Leaders are continually raising the bar and driving their teams to deliver high quality products, services and processes. Leaders ensure that defects do not get sent down the line and that problems are fixed so they stay fixed.

Question 15

Speed matters in business. Many decisions and actions are reversible and do not need extensive study. We value calculated risk taking.

Answer 15

Bias for action

Question 16

Bias for action

Answer 16

Speed matters in business. Many decisions and actions are reversible and do not need extensive study. We value calculated risk taking.

Question 17

Leaders create and communicate a bold direction that inspires results. They think differently and look around corners for ways to serve customers.

Answer 17

Think Big

Question 18

Think Big

Answer 18

Leaders create and communicate a bold direction that inspires results. They think differently and look around corners for ways to serve customers.

Question 19

Accomplish more with less. Constraints breed resourcefulness, self-sufficiency and invention. There are no extra points for growing headcount, budget size or fixed expense

Answer 19

Frugality

Question 20

Frugality

Answer 20

Accomplish more with less. Constraints breed resourcefulness, self-sufficiency and invention. There are no extra points for growing headcount, budget size or fixed expense

Question 21

Leaders listen attentively, speak candidly, and treat others respectfully. They are vocally self-critical, even when doing so is awkward or embarrassing. Leaders do not believe their or their team’s body odor smells of perfume. They benchmark themselves and their teams against the best.

Answer 21

Earn trust

Question 22

Earn trust

Answer 22

Listen attentively, speak candidly, and treat others respectfully. They are vocally self-critical, even when doing so is awkward or embarrassing. Leaders do not believe their or their team’s body odor smells of perfume. They benchmark themselves and their teams against the best.

Question 23

Leaders are obligated to respectfully challenge decisions when they disagree, even when doing so is uncomfortable or exhausting. They do not compromise for the sake of social cohesion. Once a decision is determined, they commit wholly.

Answer 23

Have backbone disagreee and commit

Question 24

Have backbone disagree and commit

Answer 24

Leaders are obligated to respectfully challenge decisions when they disagree, even when doing so is uncomfortable or exhausting. They do not compromise for the sake of social cohesion. Once a decision is determined, they commit wholly.

Question 25

Leaders focus on the key inputs for their business and deliver them with the right quality and in a timely fashion. Despite setbacks, they rise to the occasion and never settle.

Answer 25

Deliver results

Question 26

Deliver results

Answer 26

Leaders focus on the key inputs for their business and deliver them with the right quality and in a timely fashion. Despite setbacks, they rise to the occasion and never settle.

Question 27

Dive deep

Answer 27

Leaders operate at all levels, stay connected to the details, audit frequently, and are skeptical when metrics and anecdote differ. No task is beneath them.

Question 28

Leaders operate at all levels, stay connected to the details, audit frequently, and are skeptical when metrics and anecdote differ. No task is beneath them.

Answer 28

Dive deep