Leadership principles Flashcards
Customer Obsession
Obsess on the customer rather than the competitor
START with the customer and look BACKWARDS
What do I do to make sure the customer is handled accordingly.
GOING BEYOND DEMARCATION
Major advantage to focus on client rather than competitor. Who is the customer? Customer is the end user.
Understand requirements of customer
make decision with customer in mind
recognize, DONT be told
Focus to Consult, try to build a long term commitment to the client.
try to find needs and wants, how to make something
BETTER
FASTER
Cheaper!
Build trust rather than looking at gaining profit, long term relationships will be better to serve their needs, customer will retain relationships longer.
Ownership
Owning up to mistakes
How to go beyond expectations to solve problem
Nobody is perfect
acting on behalf of entire company, do not say this is not my job
Don’t come off as arrogant, talk about relationship with different departments. who helped you to get to a position, how do you pull in people to win?
ability to handle issues outside your comfort zone, a project and idea that is not your own, how you helped others, challenges in project.
give example of peer struggling, decided to step in to help
