Leadership Principles

Question 1

Customer Obsession

Answer 1

Putting the customer first, making every decision with them in mind.

Question 2

Ownership

Answer 2

Thinking long term, acting on behalf of the entire company. NEVER saying “that’s not my job.” Going above and beyond to raise amazon standards.

Question 3

Invent and Simplify

Answer 3

Always staying aware of changing conditions that may require new innovations. Always actively looking for ways to improve and simplify processes or situations.

Question 4

Are Right, A Lot

Answer 4

The ability of having a strong judgment and good instincts. Seeking diverse perspectives to allow for the best possible outcome.

Question 5

Learn and Be Curious

Answer 5

Leaders are never done learning, always seeking to improve themselves and are constantly curious about new possibilities to explore.

Question 6

Hire and Develop the Best

Answer 6

Leaders recognize exceptional talent and act to help them.

Question 7

Insist on the Highest Standards

Answer 7

Leaders keep the bar high. Some may think too high. But this mindset is necessary to ensure the efficient delivery of high quality products, services, and processes.

Question 8

Think Big

Answer 8

Leaders create and communicate a bold direction that inspires results, actively thinking outside the box for new ways to serve customers.

Question 9

Bias for Action

Answer 9

Leaders constantly act and make decisions, opting for calculated risk taking.

Question 10

Frugality

Answer 10

Accomplish more with less.

Question 11

Earn Trust

Answer 11

Leaders are quick to listen, speaking and treating others with respect. Always remain humble, self-critical, and never allow a foul odor to go unchecked, even when it might be embarrassing.

Question 12

Dive Deep

Answer 12

Leaders stay connected to the details, always staying critical of data and metrics. `

Question 13

Have Backbone; Disagree and Commit

Answer 13

Leaders have conviction. Never being afraid to step up when they disagree with a decision, even when it may be uncomfortable or exhausting.

Question 14

Deliver Results

Answer 14

Leaders focus to deliver business goals as fast as possible while maintaining adequate quality.

Question 15

Strive to be Earth’s Best Employer

Answer 15

Leaders work everyday to create safer, more productive, higher performing, more diverse, and more just work environments. Leading with empathy, having fun, and making it easier for others to have fun. Leaders constantly ask themselves: Are my fellow employees growing? Do they have the opportunity to grow? Do they feel empowered? Leaders commit to their employee’s personal success, no matter what they may be for them.

Question 16

Success and Scale Bring Broad Responsibility

Answer 16

Amazon is large, but they are far from perfect. Leaders all throughout the business must be thoughtful about the secondary effects of their actions. They must begin each day with the determination to make better, do better and be better for their customers, employees, their partners, and the world at large. And they must end each day knowing they can do better tomorrow. Leaders create more than they consume. Leaving things better than when they found them.

Question 17

EX: Going out of your way to help a person or department that you don’t necessarily “have to.”

Answer 17

Ownership

Question 18

EX: Making sure employees are motivated to keep high rates and also that the products they send out are in excellent condition, never allowing anything damaged (that isn’t an LPN) to go through to a customer.

Answer 18

Insist on the Highest Standards

Question 19

EX: Always having the mindset to learn new things.

Answer 19

Learn and Be Curious

Question 20

EX: Assisting employees who show a genuine interest to learn and giving them the opportunities they desire.

Answer 20

Hire and Develope the Best

Question 21

EX: Making processes simpler, with less movements and time. Allowing for the best and most efficient work.

Answer 21

Frugality/Invent and Simplify

Question 22

NAME ALL LEADERSHIP PRINCINPLES THAT APPLY: At LAX9, I was always looking for something new to learn. When I had first started there, I was very surprised to see just how many different departments there were and how many different things I could learn. Immediately, I was drawn to Problem Solve. I was able to experience most of the building’s departments, like RPND, Sort, Inbound dock, Fluid, MP, Offline, and PIT driving. However, Problem Solve was by far my favorite. I was always so fascinated with how the building worked, the flow of boxes and items through the warehouse. Having the experience of each department, along with a couple years of Problem Solving, I was able to really dive deep into the process of the whole building. And through Problem Solve, I played a key role in delivering results. Making sure the associates on the line always had the proper things to perform their roles as quickly as possible with as much quality as possible.

Answer 22

Learn and Be Curious, Delivering Results

Question 23

NAME ALL LEADERSHIP PRINCINPLES THAT APPLY: There was a PA one night, who was doing something I didn’t see as right. The PA was unreceiving items, then re-receiving them to boost their numbers, which I assume was to hit their goals in an underhanded way. I told him that it didn’t seem right, but he shook it off, saying how they are just numbers in the system so it doesn’t matter. I insisted, saying how when they unreceive and re-receive, it creates virtual overages and shortages in the system. He still didn’t care. I informed my Problem Solve PA, and she didn’t like the sound of it, but still didn’t really take too much action. Eventually, a few weeks later, that PA was fired. I don’t believe I was the only reason he was, as I’m sure others noticed his actions. However I committed to my disagreement and made it known.

Answer 23

Bias to Action, Earn Trust, Have a Backbone; Disagree and Commit

Question 24

NAME ALL LEADERSHIP PRINCINPLES THAT APPLY: As a Problem Solver in RPND, I took my role very seriously. Always opting for the busiest line and tackling it each day with the mindset of customer obsession. It actually became a sort of “thing,” that the busiest line of Problem Solve in the department, the one they always staffed the most people on and was always a mess at SOS was “Eric’s” line. Because at SOS, the staffing was first come first serve, and no matter where I was in the line, RPND 12/13 would always be there waiting for me because no one would want to take it. Except me. I loved taking that line. The challenge it presented me with each day was extremely satisfying. I was responsible for fixing issues with boxes on the floor for each person on the line (there were two lines of about 15 people each), handling damaged items, diving into more complicated issues with items such as catalog errors and tickets, as well as keeping the management aware of any special situations with the boxes coming down the line, such as boxes that were incorrectly sent to us. I was always looking for more and more ways to simplify my tasks, accomplishing more with less. And I did just that. I would always leave the shift a spotless and organized line. The Problem Solve PA Kim would always make jokes about how clean the line looked at EOS.

Answer 24

Customer Obsession, Invent and Simplify, Insist on the Highest Standards, Frugality