Leadership Principles Flashcards

1
Q

Name five of the 14 leadership principles

A
  1. customer obsession
  2. ownership
  3. invent and simplify
  4. are right, a lot
  5. learn and be curious
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2
Q

Name five more of the 14 leadership principles.

A
  1. hire and develop the best
  2. insist on the highest standards
  3. think big
  4. bias for action
  5. frugality
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3
Q

Name the last four of the 14 leadership principles.

A
  1. earn trust
  2. dive deep
  3. have backbone; disagree and commit
  4. deliver results
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4
Q

customer obsession.

A

Leaders start with the customer and work backwards. Work hard to earn cust trust.

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5
Q

ownership.

A

Leaders are owners. They think long-term, and don’t sacrifice long-term value for short-term results. Never say “that’s not my job”. Act on behalf of whole co, not just their team.

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6
Q

invent and simplify.

A

Find ways to simplify. Look for ideas externally and everywhere.

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7
Q

are right, a lot.

A

Leaders are right a lot, have strong judgment and good instincts. They seek diverse perspectives and work to disconfirm their beliefs.

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8
Q

learn and be curious

A

Leaders are never done learning and always seek to improve themselves. They are curious about new possibilities and act to explore them.

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9
Q

hire and develop the best

A

Leaders raise the performance bar with every hire and promotion. They develop and coach others.

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10
Q

insist on the highest standards

A

Leaders have relentlessly high standards, and are continually raising the bar. No defects. Problems are fixed and stay fixed.

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11
Q

think big

A

Leaders create and communicate a bold direction that inspires results. They look around corners for ways to serve customers.

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12
Q

bias for action

A

Speed matters. Many decisions and actions are reversible and do not need extensive study. We value calculated risk taking.

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13
Q

frugality

A

Accomplish more with less. Constraints breed resourcefulness, self-sufficiency, and invention.

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14
Q

earn trust

A

Listen attentively, speak candidly, treat others respectfully. Be vocally self-critical. Benchmark yourself against the best.

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15
Q

dive deep

A

Operate at all levels, stay connected to the details, audit frequently, and be skeptical where metrics & anecdote differ. No task is beneath me.

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16
Q

have backbone; disagree and commit.

A

Respectfully challenge decisions when they disagree. Have conviction and be tenacious. Don’t compromise for the sake of social cohesion. Decide and commit wholely.

17
Q

deliver results

A

Focus on the key inputs and deliver them with the right quality & in a timely fashion. Never settle.

18
Q

When did Amazon launch?

A

1995

19
Q

What is Amazon’s mission?

A

To be the Earth’s most customer-centric company.

20
Q

What is customer-centric?

A

Everything begins ends with the customer top of mind. Start with the customer and work backwards.

21
Q

What does “It’s always Day 1” mean?

A

Amazon’s approach remains the same as it was on its first day: to make smart, fast decisions, stay nimble, innovate invent, and focus on delighting customers.

22
Q

What concept is Amazon built on?

A

The concept of a virtuous cycle focused on the customer. This was written on a napkin by Jeff Bezos.

23
Q

Who began Amazon?

A

Jeff Bezos

24
Q

What does Jeff Bezos do annually?

A

Writes a letter to shareholders.

25
Q

How does Jeff Bezos end each letter to shareholders?

A

Our core values and approach remain unchanged. We continue to aspire to be Earth’s most customer-centric company.

26
Q

Name the Amazon business teams.

A
  • Amazon Devices and Services (Kindle, Fire tablets, Fire TV stick, Echo, Alexa)
  • Marketplace
  • AWS
  • Business development
  • eCommerce
  • Kindle, digital content publishing
  • Retail (prime, go, whole foods)
  • Worldwide Operations & Customer Serv.
27
Q

When was AWS started?

A

2006

28
Q

What kind of desk is used?

A

The door desk

29
Q

What is cloud computing?

A

the on-demand delivery of IT resources over the internet with pay-as-you-go pricing.

30
Q

What is Artificial Intelligence?

A

Intelligent behavior by machines . Machine mimics cognitive human functions.

31
Q

What is machine learning?

A

a subset of AI. Uses historical data.

32
Q

What is said by the trainer at the end of every course?

A

I hope you learned a little something and will continue to explore our other courses. I’m Nancy Anzalone with Amazon Artificial Intelligence and thanks for watching.

33
Q

What is Deep Learning?

A

Uses ANN (artificial neural networks)