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ADN 9 Transition to Practice > Leadership & Management > Flashcards

Leadership & Management Flashcards

1
Q

Describe the decision-making process.

A
  • Complex, cognitive process
  • Choosing course of action
  • Thought process of selecting a logical choice from available options
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2
Q

Define good decision-making & the principles that support it.

A
  • Self-aware
  • Courageous
  • Sensitive
  • Energetic
  • Creative
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3
Q

Identify what enhances good decision-making.

A

Systematic decision-making (ADPIE): collecting info, weighing pros & cons, then making a decision

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4
Q

Identify what is needed to make adequate decisions & what can influence the quality of a decision.

A
  • Clear objective or goal for decision
  • Adequate data gathering
  • Use of science, logic & empirical evidence in making decisions
  • Consider enough alternatives
  • Logical thinking
  • Assessing the quality of decision-making
  • Self-awareness
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5
Q

Define critical thinking.

A

Mental process of conceptualizing, applying, analyzing, synthesizing & evaluating information to reach answer/conclusion

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6
Q

Identify the benefits of utilizing simulation in nurse training.

A

Experiential learning (mock life experiences to learn from)
- Allows learners to apply leadership & management theory
- Promotes critical thinking & improved problem-solving skills

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7
Q

Define the act of delegation.

A
  • Getting work done through others on your behalf
  • Transferring a task to a competent individual
  • Used when nurse does not have time
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8
Q

List the 5 rights of delegation.

A
  1. Right task
  2. Right circumstance
  3. Right person
  4. Right communication
  5. Right supervision
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9
Q

What leads to under-delegation?

A
  • Fear others will interpret delegation as being lazy or incompetent
  • Desire to complete job by yourself
  • Enjoyment of work
  • Lack of experience in job or delegation
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10
Q

What leads to over-delegation?

A
  • Poor time management
  • Excess time trying to get organized
  • Insecurity in ability to perform task
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11
Q

Identify the process of delegating tasks to an LVN/LPN and/or nursing assistant.

A

LVN:
- Wound care
- Insert catheters
- Collect samples
- Give medications

NA: ADLs

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12
Q

Identify 3 types of conflict.

A
  • Intrapersonal conflict
  • Interpersonal conflict
  • Intergroup conflict
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13
Q

Describe the process of conflict negotiation.

A
  1. Latent conflict: underlying issue yet to arise
  2. Felt/perceived conflict: (felt) personal anger, frustration (perceived) tense, opinions, assume threats
  3. Manifest: conflict is visible
  4. Conflict resolution: finding mutual agreement
  5. Conflict aftermath: outcome of conflict (positive or negative)
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14
Q

What makes a good negotiator?

A
  • Use facts, be honest, keep an open mind
  • Discuss issues, not personalities
  • Delay when confronted with something unexpected
  • Never tell the other party you are willing to negotiate totally
  • Know the bottom line (try not to use it)
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15
Q

Identify successful time management techniques.

A
  • Allow time for planning & prioritization
  • Complete highest priority & finish one task before another
  • Reprioritize based on what’s left & new info received
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16
Q

Identify ways to acquire adequate time management skills.

A
  • Priority setting (don’t do, do later, do now)
  • Create a time-efficient work environment
  • Personal organization
  • Making lists
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17
Q

Describe how to prioritize the work of the day & patient care.

A
  • Identify key priorities to be accomplished that day
  • Assess the staff assigned to work with you
  • Review short & long-term plans of unit
  • Plan ahead for meetings
  • Assess progress of goal
  • Take regular breaks
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18
Q

Discuss the process for creating daily lists & how they are useful.

A
  • Planning tools that should be flexible
  • Reexamine list items, break down into smaller tasks
  • Only put tasks you can reasonably be accomplished in a day
19
Q

Internal time wasting

A
  • Procrastination
  • Poor planning
  • Failed to finish goals
  • Inability to delegate or say no
  • Hasty, indecisive
20
Q

External time wasting

A
  • Open-door policy
  • Telephone, socializing, meetings
  • Poor feedback, communication, paperwork
  • Lack of policies & procedures
  • Incompetent coworkers
21
Q

Describe how nurses deal with the ever-changing work environment

A

//

22
Q

Describe best practices for interviewers & those being interviewed.

A

DO NOT:
- Be late, avoid eye contact
- Cold, clammy handshake
- Sit down until interviewer does
- Fidget, slouch
Know the organization you’re applying to
- Practice, be prompt, look your best

23
Q

Legal interview questions

A
  • Why do you want the job?
  • Nursing philosophy
  • Strengths & weaknesses
  • Future career plan
  • Define professionalism
  • What you know about organization
24
Q

Illegal interview questions

A
  • Age, race, sex
  • Marital status
  • Children
  • Financial status
25
Q

Describe how managers can best ensure proper placement within the organization.

A
  • Determine number & type of personnel needed to fulfill job
  • Recruit, interview, select & assign personnel based on job description performance standards
26
Q

Identify causes for the nursing shortage.

A
  • Aging workforce
  • Accelerated demands
  • Inadequate enrollment programs
27
Q

List ways to increase recruitment & retention of nurses.

A
  • Financial resources
  • Adequate nursing pool
  • Competitive salaries
  • Organization’s reputation
  • Location’s desirability
  • Status of national & local economy
  • Organization creates an environment that makes staff want to stay
28
Q

Define education & training.

A

Education: more formal, broader in scope
Training: ensure people have sufficient knowledge & skills to perform a task

29
Q

How is the social learning theory used in education & training?

A

Learn from interactions with others in a social context

30
Q

Describe the coaching role.

A
  • Helping another to achieve an optimal level of performance
  • Tool to empower subordinates (changing behavior, developing cohesive team)
  • Assist employee to recognize greater options, to clarify statements, to grow
31
Q

Describe what makes a successful educational program.

A
  • Readiness, motivation to learn
  • Reinforcement
  • Task learning, transfer of learning
  • Chunking
  • Knowledge of results
32
Q

Define socialization & resocialization in the workplace.

A

Socialization:
- Learning behaviors that accompany each role by instruction, observation & trial and error
- Involves a sharing of values & attitudes
- Integrates new staff members & the unit

Resocialization:
- Forced to learn new values, skills, attitudes & social rules
- Result of changes in their work, responsibility, or work setting

33
Q

Identify appropriate performance appraisal interactions.

A
  • Based on predetermined standards
  • Accurately assess job performance
  • Know sources of data gathered for appraisal
  • Appraiser is someone who directly observed employer’s work, someone employer trusts & respects
  • Employee knows standards in advance
34
Q

Team nursing

A

Personnel collaborate to provide care to patients under direction of nurse
Requires team communication, each member contributes skills

35
Q

Case method nursing

A

Collaborative process that plans options & services to meet an individual’s health needs through communication & available resources
Uses MAPs (multidisciplinary action plans) & critical pathways

36
Q

Primary care delivery

A

Assumes 24-hour responsibility for planning patient care from admission to discharge
Provide total direct care of patient

37
Q

Functional nursing

A

Care assigned by task than patient
Efficient but can lead to fragmented care, overlook patient priority needs

38
Q

Identify the goal of case management & disease management.

A
  • Collaborative method that assesses, plans, coordinates, implements based on individual’s health needs
  • Coordinates care through individual’s episodes of illness
39
Q

Define a nurse navigator’s role.

A

Assists families & patients to navigate complex health system by providing information & support

40
Q

Identify career planning & the importance of maintaining a goal.

A
  • Critical & deliberate planning
  • Commitment of EBP, learning new skills, better practice via role models
  • Staying aware allows for professional advancement, personal growth
41
Q

Describe the goal of a resume & a portfolio.

A
  • Personal advertisement, get an interview, 1 page
  • Clear objectives & facts
42
Q

Identify the structure of a good resume.

A
  • Easy to read, education at end unless new grad
  • State objective at top
  • Avoid pics, fancy words, hobbies, weight, kids, marriage, negativity
43
Q

Identify the definition of a novice to an expert nurse.

A
  • Nurses develop skills & understanding of patient care overtime via experience/education
  • Reliance on past abstract principles to use of past concrete experiences;
    Change their perception of situations to whole instead of separate parts

ADN 9 Transition to Practice (2 decks)

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