Leadership & Conflicts Within An Organisation Flashcards
What is the term leader
Leadership refers to motivating and influencing others to work constructively towards the success of the organization in which they are involved
Characteristics of a good leader
Honesty
Trustworthy
Focus
Flexibility
Intelligence
A good leader tend to be….
People oriented
Leaders tend to be…
Risk takers
Leadership styles
Autocratic
Democratic
Laissez faire
What is an organizational chart
It is a diagram that shows at a glance the chain of command and span of control
Rules that should be followed when constructing organisational charts
The owner or management will instruct those bellow in the hierarchical
The charts should be presented as a diagram that lays out the hierarchical structure of an organization
Autocratic leader
They have absolute authority on all matter,despite what others think
Democratic leader
Will consult with those who are likely to be affected before making a decision
Laisse faire leader
give limited directions to the workers and they are left to achieve them in the way they think is best
Conflicts within an organization
Pay
Working conditions
Harassment
Poor communication
Conflict strategies used by employers
They may lock out the workers not allowing them to enter premises
Engage strike breakers
Prevent employees from joining union
Conflict strategies used by employees
Working to rule
Organizing a go slow
Using a sick out option
Strategies for resolution of conflicts
Meditation
Arbitration
Trade union representation
Grievance
Grievance procedures
There are two types of arbitration
Employment arbitration
And labor arbritation
