Leadership and Strategy

Question 1

Describes what a company is, where it is going and who it serves

Answer 1

Vision Statement

Question 2

Describes the long term direction of the company - primary audience is the employees

Answer 2

Mission Statement

Question 3

Describes how business should be conducted in the organization. For example integrity, accountability, etc.

Answer 3

Corporate Values Statement

Question 4

What is the difference between corporate citizenship and social responsibility?

Answer 4

citizenship is voluntary

Question 5

What are the 3 main roles of an HR Manager?

Answer 5

Advisory, service, control

Question 6

Offering advice on how to handle an employee relations issue is an example of which type of HR role?

Answer 6

Advisory

Question 7

Recruiting, training, staffing and record keeping are examples of which type of HR role?

Answer 7

Service

Question 8

Creating policies and procedures and monitoring outcomes is an example of which type of HR role?

Answer 8

Control

Question 9

he process of coordinating all the operating functions of a business, including human resources, in support of the business’s overall strategy is known as

Answer 9

Strategic Alignment

Question 10

What is a SWOT analysis

Answer 10

Strengths, Weaknesses, Opportunities, Threats

Question 11

What is a PEST analysis

Answer 11

A PEST analysis is often performed as part of a SWOT analysis. The letters that make up the acronym PEST stand for political, economic, social, and technological. These are all factors that will determine what threats and opportunities an organization faces.

Question 12

What are Porter’s 5 Forces? when are they used?

Answer 12

Used during strategic planning. these are 5 forces that impact the success of a business including: new competitors, suppliers, buyers, the threat of comparable products available to consumers, and the degree of competition

Question 13

Raymond Mines and Charles Snow defined which 4 strategies a manager can use to create goals to align with the organization?

Answer 13

Prospector, Defender, Analyzer, Reactor

Question 14

What is the essential difference between training and development?

Answer 14

Training applies to current job / Development applies to future jobs

Question 15

Which HR metric expresses how well workers in the organization are generating revenues, given the amount they are paid in compensation and benefits?

Answer 15

human capitol ROI

Question 16

What is a Leading indicator vs a lagging indicator?

Answer 16

Leading indicator can be used to forecast, examples are turnover / lagging indicator shows the data after the fact such as sales revenue

Question 17

which metric measures the total days’ workers were absent in a month, divided by the average number of employees who were on-the-job in that month, multiplied by 100.

Answer 17

Absentee Rate

Question 18

Which HR metric shows the total revenue of the organization divided by the total number of full-time workers.

Answer 18

HR Value Added

Question 19

Which HR metric measures HR’s impact on the overall operation’s expense. it is the total HR expense divided by the total operating expense in the organization’s cash flow statement.

Answer 19

HR Expense Metric

Question 20

What are the 4 components of the balanced scorecard?

Answer 20

Financial Perspective, Customer Perspective, Internal Business Perspective, Learning and Growth perspective