Leadership and Management

Question 1

standing up for oneself and other’s without violating the rights of others  Ex. You have chosen me as your leader.

Answer 1

Assertiveness

Question 2

trying to convince someone by using reason, logic, or supporting
information  Ex. We should do this because we need to give to the patient total
quality care

Answer 2

Rationality

Question 3

making an individual feel important or good before making a request

Answer 3

Ingratiation

Question 4

offering an exchange of favor

Answer 4

Exchange

Question 5

coercive authority  give punishment for noncompliance or reward for
compliance

Answer 5

Sanction

Question 6

backing up a request with a threat to damage an individual’s opportunity
for advancement  not really the best

Answer 6

Blocking

Question 7

getting co-workers to back-up a request 8. Upward appeal  obtaining
formal or informal support of a higher-up.

Answer 7

Coalition

Question 8

Respect

People follow because of what you are and what you represent

Answer 8

Personhood

Question 9

Reproduction

People follow because of what you have done for them

Answer 9

People Development

Question 10

Results

People follow because of what you have done for the organization

Answer 10

Production

Question 11

Relationships

People follow because they want to

Answer 11

Permission

Question 12

People follow because they have to

Answer 12

Position o Rights

Question 13

 officially appointed, elected

 managers

Answer 13

Formal

Question 14

 chosen by the group

 those who initiate an action

Answer 14

Informal

Question 15

Is the process of planning, organizing, directing and controlling
human and physical resources and technology to achieve organizational goals /
objectives?

Answer 15

Management

Question 16

 able to accomplish your objectives within the resource parameters

 “doing the right things”

 related to leadership

Answer 16

Effectiveness

Question 17

 able to accomplish you objectives/ production of results with minimum waste
of time and effort  “doing the things right”  related to management

Answer 17

Efficiency

Question 18

7 Basic resources of management

Answer 18

1. Manpower
2. Money
3. Machine o bigger equipment; capital expenses; to start a
   business; costs more
4. Materials o lesser/minor equipment; operation of
   organization or unit
5. Methods – process
6. Moment/Minutes – time management
7. Market

Question 19

-Those at the top level of
organization
- Focus on establishing
goals and on integrating
work units to achieve the
organization’s mission

Answer 19

ADMINISTRATION

Question 20

-Directly responsible to
the production
-Midline and lower levels
of hierarchy
-Directs and guides the
operations of the
organization

Answer 20

MANAGEMENT

Question 21

-Primary responsible for establishing organizational goals and strategic
plans for the entire division of nursing

-Director of Nursing Services, Chairman, Executive Vice President

• 24 /7 responsibility

Answer 21

Upper level manager:

Question 22

• Usually coordinate nursing activities of several units
• Supervisor, coordinator, clinical nurse managers, case managers

24/7 responsibility

Answer 22

Middle level manager:

Question 23

-Directly responsible for the actual production of nursing services; acts as
links between higher level managers and non-managers

-Head nurse (nurse manager), charge nurse (informal), team leader,
primary nurse

Answer 23

First level manager:

Question 24

-Legitimate right to give command, to make decisions

-Ability to impose his or her with another person or group

Answer 24

Authority

Question 25

-Ability to get results -Given with authority

Answer 25

Power

Question 26

-Legitimate power-based on position given -Reward power -reward/incentives -Coercive power- give sanctions or punishment -Expert power -Referent power o Charisma – innate personality trait o Connection -Self (Personal) power – based on individual’s maturity, credibility, reputation, experience, gender Information power – based on the individual’s access to valued data

Answer 26

Powers a manager/leader may possess

Question 27

 Makes decisions alone  Task oriented  Power with coercion  Proves useful (even necessary) in crisis  Authoritarian or exploitative style of leadership  Satisfaction is low  Effective when needed for immediate action  High productivity, less satisfaction of workers

Answer 27

Autocratic

Question 28

Democratic 2 Types accdg. to Rensis Likert (Systems 4 approach)

Answer 28

-Exploitative-authoritative -Benevolent-authoritative

Question 29

 Have little trust in employees and exclude them in decision making

Answer 29

Exploitative-authoritative

Question 30

 Are kind to employees but still do not involve them in

Answer 30

Benevolent-authoritative

Question 31

 Involve their followers in decision making  People oriented  Leads to increase productivity and job satisfaction  There is compliance  Participative/Consultative

Answer 31

Democratic

Question 32

Autocratic 2 Types accdg. Rensis Likert (Systems 4 approach):

Answer 32

-Consultative-democratic -Participative-democratic

Question 33

 Value employee involvement, teamwork and seek advice in decision making

Answer 33

-Participative-democratic

Question 34

 Seek employees advice about decisions

Answer 34

Consultative-democratic

Question 35

 Loose and permissive  Ultraliberal  Foster freedom for everyone and wants everyone to be happy  Results in low productivity and employee frustration  Most beneficial to a staff of highly motivated professionals

Answer 35

Laissez-faire

Question 36

 Lacks a sense of security and depends on established rules and policies  Tends to relate impersonality to staff  Avoids decision making without standards or norms for guidance  Needed when discipline should be imposed

Answer 36

Bureaucratic

Question 37

stand for oneself but doesn’t violate rights of others

Answer 37

Assertive

Question 38

violates rights of others

Answer 38

Aggressive

Question 39

who the leader is  Great Man Theory (Aristotelian) o Leaders are born, not made  Charismatic Theory  Trait Studies o integrity, intelligence, initiative, industry o popularity, sociability, dependability

Answer 39

Trait Theories

Question 40

what leader can do  Lewin, Lippit and White o Leadership Styles  Rensis Likert o Systems 4 approach  Blake and Mouton o Managerial Grid o Country Club-high concern for people, low on results o Impoverished-low concern for people and results o Middle of the road o Authority Compliance-high concern for results, low for people

Answer 40

Behavioral Theories

Question 41

 Adapts leadership style depending on situation  Fiedler’s Contingency theory o Matches leadership style to situational factors o Good relationship with subordinates o Knowledge is needed to accomplish a task, use of relationship, power  Situational Theory by Hersey and Blanchard o Depends on the situation-may be follower or leader o Considers the person’s readiness and willingness

Answer 41

Contingency-Situational Theories

Question 42

 People act as they do because they expect their behaviour to produce satisfactory results  Leader rewards followers for completing their task

Answer 42

Path Goal Theory

Question 43

 Collaboration and teamwork

Answer 43

Contemporary Leadership Theory

Question 44

 Interaction between leaders and followers are essentially economic- use rewards trade offs

Answer 44

Transactional Leadership

Question 45

 Focusing on change through its commitment to its vision  Empowering the subordinates

Answer 45

Transformational Leadership

Question 46

 Leaders put serving others as number one priority

Answer 46

Servant Leadership Theory (Greenleaf, 1977)

Question 47

 Several individuals and subordinate share the responsibility in achieving the organization’s goals

Answer 47

Shared Leadership/Governance

Question 48

 Should be updated, innovative and creative  Initiate to update himself

Answer 48

Quantum Leadership

Question 49

 Recognizes the different abilities affect leadership

Answer 49

Multiple Intelligence

Question 50

 Understand feelings of others

Answer 50

Emotional Intelligence

Question 51

 Leaders/managers must become culturally sensitive

Answer 51

Cultural Bridges