Leadership and Management Flashcards
Provides direction on where in is going or provides vision
Leadership
Provides the road to get there
Management
Leader
Administrator
Organizer and developer
Risk taker
Inspiration
Think LONG TERM
Asks what and why
Challenges status quo
Does the right thing
Manager
Implementer
Maintains control
Thinks SHORT TERM
Asks how and when
Watches bottom line
Accepts status quo
Good soldier
Does things right
Visionary leadership
Uses certsin talents
Requires optimal mix of skilled personnel, dedicated people, task oriented leaders
Management by objectives (Cycle)
Define the organization goals
Define employee objectives
Continue monitoring performance and progress
Providing feedbacks
Performance appraisal
Performance evaluation
Four primanry management functions (PLOC)
Planning and prompt decision making
Organizing
Leading
Controlling
Four key leadership styles (SDDC)
Supporting = provides physical and personal reseources, flexibility, creative problem solving
Directing = rules and orders, instructions
Delegating = provides low supprt and direction
Coaching = high support and direction
Stratification of Managers:
- First-line
Complete day’s work
(Supervisors, team leaders, chief technologists)
Stratification of Managers:
- Middle
Both strategic and tactical
(Operations manager, division heads)
Stratification of Managers:
- Top
Strategizing and planning for next 1 to 5 years
(Laboratory directors, CEO, Chief financial officers, chief information officers)
Basic Management Responsibilities (4)
Operations management
Human resource management
Financial management
Marketing management
Detailed planning for day to day operations
Tactical planning
Planning where high level decisons are made
Long term and global
Deciding on thr objectives and the need to modify existing objectives
Allocating reqources to attain objectives
Strategic planning
Successful strategic planning requires (5)
Preplanning
Organizationc
Well-defined goals
Firm belief
Strategic Planning Tools (3)
STEEP
SWOT Analysis
Graphs and diagrams (Fish bone, pareto analysisand etc)
Internal factors for SWOT Analysis
Strengths
Weaknesses
External factors for SWOT Analysis
Opportunities
Threats
Tool for guiding marketing strategy
SWOT Analysis
Isssues to consider when establishing a marketing program (4)
Environmental assessments
Define your customer segments
Process
How to market
Four P’s of Marketing
Product
Price
Place
Promotion
Ensure the quality of laboratory services provided
Key management goal
To accomplish the key management goals, these must be obtained: (4)
Modern equipment
Well-trained staff
Well-designed and safe physical environement
Create a good management team
Why do we need to manage quality systems?
Reduce errors
50% = failure to use appropriate tests
32% = failure to act in test findings
55% = avoidable delays in rendering diagnosis
