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LABORATORY MANAGEMENT > Leadership and Management > Flashcards

Leadership and Management Flashcards

1
Q

Provides direction on where in is going or provides vision

A

Leadership

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2
Q

Provides the road to get there

A

Management

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3
Q

Leader

A

Administrator
Organizer and developer
Risk taker
Inspiration
Think LONG TERM
Asks what and why
Challenges status quo
Does the right thing

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4
Q

Manager

A

Implementer
Maintains control
Thinks SHORT TERM
Asks how and when
Watches bottom line
Accepts status quo
Good soldier
Does things right

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5
Q

Visionary leadership

A

Uses certsin talents
Requires optimal mix of skilled personnel, dedicated people, task oriented leaders

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6
Q

Management by objectives (Cycle)

A

Define the organization goals
Define employee objectives
Continue monitoring performance and progress
Providing feedbacks
Performance appraisal
Performance evaluation

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7
Q

Four primanry management functions (PLOC)

A

Planning and prompt decision making
Organizing
Leading
Controlling

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8
Q

Four key leadership styles (SDDC)

A

Supporting = provides physical and personal reseources, flexibility, creative problem solving
Directing = rules and orders, instructions
Delegating = provides low supprt and direction
Coaching = high support and direction

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9
Q

Stratification of Managers:
- First-line

A

Complete day’s work
(Supervisors, team leaders, chief technologists)

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10
Q

Stratification of Managers:
- Middle

A

Both strategic and tactical
(Operations manager, division heads)

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11
Q

Stratification of Managers:
- Top

A

Strategizing and planning for next 1 to 5 years
(Laboratory directors, CEO, Chief financial officers, chief information officers)

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12
Q

Basic Management Responsibilities (4)

A

Operations management
Human resource management
Financial management
Marketing management

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13
Q

Detailed planning for day to day operations

A

Tactical planning

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14
Q

Planning where high level decisons are made
Long term and global
Deciding on thr objectives and the need to modify existing objectives
Allocating reqources to attain objectives

A

Strategic planning

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15
Q

Successful strategic planning requires (5)

A

Preplanning
Organizationc
Well-defined goals
Firm belief

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16
Q

Strategic Planning Tools (3)

A

STEEP
SWOT Analysis
Graphs and diagrams (Fish bone, pareto analysisand etc)

17
Q

Internal factors for SWOT Analysis

A

Strengths
Weaknesses

18
Q

External factors for SWOT Analysis

A

Opportunities
Threats

19
Q

Tool for guiding marketing strategy

A

SWOT Analysis

20
Q

Isssues to consider when establishing a marketing program (4)

A

Environmental assessments
Define your customer segments
Process
How to market

21
Q

Four P’s of Marketing

A

Product
Price
Place
Promotion

22
Q

Ensure the quality of laboratory services provided

A

Key management goal

23
Q

To accomplish the key management goals, these must be obtained: (4)

A

Modern equipment
Well-trained staff
Well-designed and safe physical environement
Create a good management team

24
Q

Why do we need to manage quality systems?

A

Reduce errors
50% = failure to use appropriate tests
32% = failure to act in test findings
55% = avoidable delays in rendering diagnosis

25
Q

Tools used to improve quality throughout the health care industry

A
  1. TQM and CQI
  2. Six sigma and LEAN
26
Q

System approach
Focuses on teams, processes, statistics , delivery of services or products (as a whole)
Defect prevention

A

TQM or Total Quality Management

27
Q

Element of TQM
Strive to continually improve practices and meet quality standards

A

CQI or Continuous Quality Improvement

28
Q

Allowable error in the laboratory

A

<1%

29
Q

Performance improvement program
Goal = summarize by the mantra “improvement by eliminating process variation”
Structured process based upin statistics and quantitative measures

A

Six sigma and Lean

30
Q

Six Signma Steps (5)

A

Define
Measure
Analyze
Improve
Control

31
Q

CLSI Quality Sytem Essentials (12)

A

Organization
Personnel
Documents and records
Facilities and safety
Equipment
Purchasing and inventory
Information management
Occurence management
Assessments - internal/external
Process improvement
Customer service
Process control

32
Q

Recruiting, hiring, training and retaining qualified personnel
Background check (authority level, experience and education required, responsibilities of position)

A

Human resource management

33
Q

Criterion-based job description

A

Title
Grade
Qualification (reposinilities, accountability, org relationships)

LABORATORY MANAGEMENT (7 decks)

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