Leadership Flashcards
If you get asked, “Tell me about a time you showed customer obsession” should your answer use the exact words “customer obsession”? Not necessarily. You can say you “…” or “…” or “…”
value customers
pay attention to customers
are customer oriented
Leaders start with the customer and work backwards. They work … to earn and keep customer trust. Although leaders pay attention to competitors, they … over customers.
vigorously
obsess
Leaders are owners. They think long term and don’t … long-term value for short-term results. They act on behalf of the entire company, beyond just their own team. They never say “that’s not my job”.
sacrifice
Leaders expect and require … and … from their teams and always find ways to … They are externally …, look for new ideas from everywhere, and are not … by “not invented here”. As we do new things, we accept that we may be … for long periods of time.
innovation invention simplify aware limited misunderstood
Leaders are … a lot. They have strong … and good … They … diverse perspectives and work to … their beliefs.
right judgment instincts seek disconfirm
Leaders are never … learning and always … to improve themselves. They are … about new possibilities and act to … them.
done
seek
curious
explore
Leaders raise the performance … with every hire and promotion. They recognize … talent, and … move them throughout the organization. Leaders develop leaders and take seriously their role in … others. We work on behalf of our people to invent mechanisms for development like Career Choice.
bar
exceptional
willingly
coaching
Leaders have … high standards - many people may think these standards are … high. Leaders are … raising the bar and driving their teams to deliver high quality products, services and processes. Leaders … that … do not get sent down the line and that problems are fixed so they stay fixed.
relentlessly unreasonably continually ensure defects
Thinking small is a self-fulfilling … Leaders create and communicate a bold direction that … results. They think differently and look around … for ways to serve customers.
prophecy
inspires
corners
Bias for Action:
Speed matters in business. Many decisions and actions are … and do not need extensive study. We value calculated risk …
reversible
taking
Accomplish more with less. Constraints … resourcefulness, self-sufficiency and invention. There are no extra points for growing headcount, budget size or fixed expense.
breed
Leaders listen …, speak …, and treat others … They are vocally self-critical, even when doing so is … or embarrassing. Leaders do not believe their or their team’s body … smells of perfume. They benchmark themselves and their teams against the best.
attentively candidly respectfully awkward odor
Leaders operate at all levels, stay connected to the details, … frequently, and are … when metrics and anecdote differ. No task is beneath them.
audit
skeptical
Leaders are obligated to respectfully … decisions when they disagree, even when doing so is uncomfortable or exhausting. Leaders have … and are tenacious. They do not … for the sake of social cohesion. Once a decision is determined, they … wholly.
challenge
conviction
compromise
commit
Leaders focus on the key inputs for their business and deliver them with the right quality and in a … fashion. Despite …, they rise to the occasion and never settle.
timely
setbacks
in a way that involves physical strength, effort, or energy; strenuously.
vigorously
