LEACTURE 1

Question 1

Organisational Behaviour (OB)?

Answer 1

Study the actions of people at work in organisations

Question 2

Three 3 Areas of OB

Answer 2

Individual behaviour-attitudes, personality, perception, learning, and motivation

Group behaviour- norms, roles, team building, leadership, and conflict

Organisational aspects- structure, culture, and human resource policies and practices

Question 3

Three Characteristics of Organisations

Answer 3

GOAL, PEOPLE,STRUCTURE

Question 4

GOAL

Answer 4

Distinct purpose of a particular organisation

Question 5

PEOPLE

Answer 5

Make decisions and engage in work activities to reach the organisation’s goals

Question 6

STRUCTURE

Answer 6

Systematically defines and limits its members’ behaviour

Question 7

People & Organisation

Answer 7

Management
The process of getting things done effectively and efficiently, with and through people

Good management is concerned with both being effective and doing so as efficiently as possible.

Question 8

MEANS EFFICIENCY

Answer 8

LOW WASTE

Doing things right”
Doing a task correctly
Getting the most output from the least input
Means of getting things done

Question 9

END EFFECTIVENESS

Answer 9

HIGH GOAL ATTENDANCE

Doing the right things”
Doing tasks to achieve organisational goals
To meet the ends

Question 10

Who are managers?

Answer 10

Managers
Direct and oversee the activities of others
May have work duties not related to overseeing others

Question 11

Top Managers

Answer 11

Make decisions about the direction of an organisation

Question 12

Middle Managers

Answer 12

Manage other managers

Question 13

First-line Managers

Answer 13

Direct non-managerial employees

Question 14

Team Leaders

Answer 14

Manage activities of a work team

Question 15

What Do Managers Do?

Answer 15

3 ways to look at what managers do:

1. Management Functions (Henri Fayol)
2. Management Roles (Henry Mintzberg)
3. Management Skills (Robert Katz

Question 16

Management Functions

Answer 16

Planning (P)
Organising (O)
Leading (L)
Controlling (C)

Question 17

Planning

Answer 17

defining goals, establishing strategy, and developing plans to coordinate activities

Question 18

Organising

Answer 18

determining which tasks need to be done and by whom, how tasks are to be grouped, who reports to whom, and who will make decisions.

Question 19

Leading

Answer 19

motivating employees, selecting the most effective communication channel, and resolving conflicts

Question 20

Controlling

Answer 20

monitoring performance, comparing it with goals, and correcting any significant deviations

Question 21

MANAGEMENT ROLES

Answer 21

INTERPERSONAL ROLE- FIGUREHEAD,LEADER,LIASON

INFORMATIONAL ROLE MONITOR,DISSEMINATOR,
SPOKESPERSON

DECISTIONAL ROLES-
ENTERPENUR,DISTURBENCE HANDLER,REASORCE ALLOCATOR,NEGOCIATOR

Question 22

Interpersonal Roles(IMPORTENT)

Answer 22

Involving people (subordinates and persons outside the organisation) and other duties that are ceremonial and symbolic in nature

Figurehead
Leader
Liaison

Question 23

Informational Roles(IMPORTENT)

Answer 23

Involving collecting, receiving and disseminating/distributing information

Monitor
Disseminator
Spokesperson

Question 24

Decisional Roles(IMPORTENT)

Answer 24

Making decisions or choices

Entrepreneur
Disturbance Handler
Resource Allocator
Negotiator

Question 25

Management Skills(IMPORTENT)

Answer 25

Conceptual Skills
Interpersonal Skills
Technical Skills
Political Skills

Question 26

Goals of Organisational Behaviour

Answer 26

To explain, predict, and influence behaviour

Explain why employees engage in some behaviours rather than others.

Predict how employees will respond to various actions and decisions.

Influence how employees behave.

Question 27

Organisational Iceberg

IMPORTENT

Answer 27

VISIBLE ASPECT

STRATEGIES 
OBJECTIVE
POLICIES AND PROCEDUES
STRUCTURE
TEACNOLOGY
FORMAL AUTHORITY
CHAIN OF COMMAND 

HIDDEN ASPECT

ATTIDUES
PERCEEPTION
GOROUP NORMS
INFORMAL INTERACTION AND INTERGROUP CONFLITS