LAST MINUTE CRAm Flashcards
Ways corporate culture can be developed:
Training
Recruiting staff in line with corporate culture
Rewarding employees who demonstrate Corporate Culture
Strategic Planning:
Undertaken by Senior Management
2-5 years.
Will determine where the organisation wants to be in the market, and what the organisation wants to achieve in relation to its competitors.
Tactical Planning:
Undertaken by Middle Management
1-2 years
Flexible and Adaptive
Implementing strategic plans and resource allocations
Operational Planning:
Front Line management
day-to-day
specific details in which the organisation will operate in the short term
Organising ProcessL
Determine the work
Group the Activities
Allocate the Tasks
Controlling is the process of
evaluating performance and taking corrective action to ensure that objectives are being achieved.
A policy aims to:
establish clear and consistent rules
Provide guidance to stakeholders
Supports an organisations mission and vision statement.
Problem Solving is the broad set of activities involved in
searching for,identifying and then implementing a course of action to correct an unworkable situation.
Emotional Intelligence is the skill of
identifying, assessing and managing the emotions of self others.
Fixed position layout deals with
bringing materials to the site to deal with large scale processes
A product layout deals with the
manufacturing of goods in mass volume using an assembly line.
A process layout deals with
high varieties of products by grouping activities, equipment and machinery of similar function together.
Master Requirement Planning is an
itemised list of all the materials involved in production to meet specific orders. (stock on hand, number of inputs, when to order)
Job Analysis is the
study of an employees job in order to determine the duties,tasks and responsibilities that are required. It examines actual job activities and working conditions.
Job Description is a
summary of what a worker will be doing including the role they have in the organisation in terms of duties and responsibility.
Job Specification is a
list of the key qualifications and skills needed to perform a particular job in terms of education,skills and experience.
Job Design details the
number,kind and variety of tasks that an individual employe perform in their job. Job may be designed so they include a variety of tasks to keep employees motivated and interested.
Maslow’s theory is advantageous and will assist the manager to motivate the employees
by providing/meeting each level of the hierarchy. It is advantageous as Maslow believed that both extrinsic and intrinsic factors motivate staff; both the lower levels on the hierarchy and the higher levels will act as motivators.
It is disadvantageous as every employee
may be at a different level on the hierarchy, making it difficult to not only identify which level they are at, yet also difficult to implement an appropriate strategy to help motivate them.
Internal Recruitment examples:
Company newsletters
Memos
Emails
External Recruitment examples:
Advertising
Agencies
Schools
Types of on the job training:
Role Modelling
Job Rotation
Off the Job Training:
Classroom activités
Simulations
Development refers to
activities that prepare employees to take on greater responsibility in the future.
Types of development:
Job rotation
Mentoring
Succession Planning focuses on
preparing employees with potential to take on key management positions within the organisation in the future.
Redundancy occurs when
a persons job no longer exists.
Retrenchment occurs when an
organisation dismisses an employe because there is not enough work to justify paying them.
Resignation is the
voluntary ending of employment by the employees quiting their job.
Dismissal occurs when the behaviour of an employee is unacceptable and an organisation terminates their employment
when the behaviour of an employee is unacceptable and an organisation terminates their employment
Summary Dismissal is when an
employees commits a serious breach of their contract.
An award is a
legally binding agreement that sets out the minimum working conditions and wage for a group of employees.
Both the centralised and decentralised system are
concerned with determining the appropriate terms and conditions of employment for employees.
The difference between centralised and decentralises is
Centralised: terms were formalised using awards for an entire industry with little attention paid to efficiency and productivity, and disputes were referred to a third party for arbitration.
Decentralised: based at workplace level and encourage employees and unions to negotiate their own wage agreements knows as enterprise bargaining. The employment conditions are usually linked to employee improvements in productivity and efficiency.
A collective agreement is a
legally enforceable agreement about terms and conditions of employment between an employer and a group of employees. Contain NES. Include nominal expiry date and resolution of conflict.
Picketing lines are
protests outside the workplace, to stop the delivery of goods or labour into the workplace.
Work bans is a
refusal to work overtime, handle a product, equipment of refusal to work with an individual.
Work to rule is where
employees refuse to perform any duties that are additional to the work they are normally required to perform.
Manipulation is the
act of gaining support from employees by the selective use of facts or deception.
Threats is
forcing an employee to embrace change or receive retribution.
Cooptation involves the
section of an influential person amongst a group of resistors to be involved in the development and implementation of change.
Globalisation is the
movement towards the expansion of economic and social ties between countries through the spread of corporate institutions.
Agencies are
employment agencies place people into temporary or casual employment positions for a short period of time
