language and occupation Flashcards
What do Brown and Levinson believe?
Face influences how people interact, sometimes interactions result in face-threatening acts.
What is ‘face’?
Presenting an image of yourself when interacting, to do with basic human needs and feelings of self worth, can be positive or negative. (e.g-to save face)
Who theorised discourse communities?
Swales
What is a discourse community?
A group of people who share basic values and assumptions, and communicate such in the same ways.
What do Drew and Heritage believe?
Members of a discourse community think, communicate and behave in similar ways, and that workplace talk differs from ordinary conversation.
Who researched call centre language?
Cameron
What is Phatic talk?
Conveying emotions rather than ideas.
What does Koester believe?
Engaging in personal conversations and socialising in a workplace is as important for getting work done as work-related talk is.
What does Cameron believe?
The informative and formal scripts used in call centres are standardising interactions, and likens the centres to production lines, calling them ‘communication factories’.
Who theorised Business Language?
Nelson
