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HR > Labour Relations > Flashcards

Labour Relations Flashcards

1
Q

types of turnover

A

voluntary, involuntary

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2
Q

types of involuntary turnover

A

with & without cause

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3
Q

types of voluntary turnover

A

Functional and dysfunctional.
F: bad performers leave
D: good leave

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4
Q

predictors of turnover

A

-low commitment
-low job satisfaction
-low role clarity
-high conflict

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5
Q

constructive dismissal

A

unfair practices changing the employment contract that are unacceptable and forced employee to quit

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6
Q

termination meetings

A

-plan the meeting
-get to point
-explain the situation
-prepare for reactions
-review elements of letter
-explain where to go next
-escort individual
-turn off electronic devices

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7
Q

vibes when terminating

A

employees being terminated, should be treated with respect and dignity

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8
Q

union

A

officially recognized body, representing a group of employees to present a collective voice 

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9
Q

goal of union

A

better wages, benefits, improve treatment of members 

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10
Q

employer strategy toward unions

A

union acceptance, avoidance, substitution, resistance

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11
Q

union acceptance

A

view union as legit representatives. encouraged unions. maple leaf

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12
Q

union avoidance

A

believes it’s preferable to operate non union. ex. starbucks

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13
Q

union substitution

A

treats employees fairly, no need to union. west jet

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14
Q

union resistance

A

avoid union at all costs. walmart.

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15
Q

collective agreement

A

outlines terms and conditions of employment. The outcome of a collective bargaining process.

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16
Q

closed shop

A

union membership mandatory

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17
Q

open shop

A

union membership voluntary

18
Q

2 types of unions

A

craft/trade (nurses)
industrial unions (ACC)

19
Q

canadian labour law

A

-common set of rules for both parties
-union certification
-sets minimums for collective agreements
-prohibits unfair practices

20
Q

labour relations process

A

feel they’d benefit from a union
union begins org. campaign
union becomes certified
negotiate coll. agreement
day-to-day contract admin begins
conflict resolution
collective bargaining
labour disputes

21
Q

steps to a legal strike

A

union must be in place
collective agreement expired
parties not reached agreement
union has strike mandated
conciliation
union gives notice of strike

22
Q

labour board

A

government established

23
Q

what does the labour board do (3)

A
  1. certifications
  2. bust unfair labour practices
  3. declaration of illegal strikes
24
Q

collective bargaining

A
  1. plan bargaining strategy
  2. negotiation begins
  3. contract approval
25
Q

collective bargaining 1. plan barg strat.

A

Look at other collective agreements review existing contract conduct wage surveys

26
Q

collective bargaining 2. negotiation begins.

A

Set a location frequency duration of meetings. Plan the proposals.

27
Q

collective bargaining 3. contract approval.

A

When all proposals are agreed to use a paper signed by the parties. Ratification vote is held by the members of.

28
Q

mediation

A

2 different rooms

29
Q

arbitration

A

court style

30
Q

conciliation

A

one table

31
Q

Grievance

A

A formal complaint by a specific cause. There could be individual group or union.

32
Q

health and safety rights

A

The right to know the dangers
the right to participate in your own safety
the right to refuse, unsafe work.

33
Q

top workplace issues

A

1 substance abuse
2 mental health
3 repetitive strain
4 workplace toxins
5 workplace violence

34
Q

What causes accidents?

A

unsafe conditions, unsafe acts.

35
Q

expatriate assignments fails

A

changing buiz conditions
inability for family to cope
emotional immaturity
cultural differences

36
Q

help expatriate assignments

A

-shorten length
-have fam stay home
-careful screening of employee
-special training

37
Q

ethnocentric

A

take ur managers all over the world

38
Q

geocentric

A

hire best candidate possible

39
Q

poly centric

A

hire someone local

40
Q

levels for cross cultural training

A

1 impact of cultural differences
2 attitude, culture norms
3 provide fact knowledge
4 skills like language

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