Labour Relations Flashcards
types of turnover
voluntary, involuntary
types of involuntary turnover
with & without cause
types of voluntary turnover
Functional and dysfunctional.
F: bad performers leave
D: good leave
predictors of turnover
-low commitment
-low job satisfaction
-low role clarity
-high conflict
constructive dismissal
unfair practices changing the employment contract that are unacceptable and forced employee to quit
termination meetings
-plan the meeting
-get to point
-explain the situation
-prepare for reactions
-review elements of letter
-explain where to go next
-escort individual
-turn off electronic devices
vibes when terminating
employees being terminated, should be treated with respect and dignity
union
officially recognized body, representing a group of employees to present a collective voice 
goal of union
better wages, benefits, improve treatment of members 
employer strategy toward unions
union acceptance, avoidance, substitution, resistance
union acceptance
view union as legit representatives. encouraged unions. maple leaf
union avoidance
believes it’s preferable to operate non union. ex. starbucks
union substitution
treats employees fairly, no need to union. west jet
union resistance
avoid union at all costs. walmart.
collective agreement
outlines terms and conditions of employment. The outcome of a collective bargaining process.
closed shop
union membership mandatory
open shop
union membership voluntary
2 types of unions
craft/trade (nurses)
industrial unions (ACC)
canadian labour law
-common set of rules for both parties
-union certification
-sets minimums for collective agreements
-prohibits unfair practices
labour relations process
feel they’d benefit from a union
union begins org. campaign
union becomes certified
negotiate coll. agreement
day-to-day contract admin begins
conflict resolution
collective bargaining
labour disputes
steps to a legal strike
union must be in place
collective agreement expired
parties not reached agreement
union has strike mandated
conciliation
union gives notice of strike
labour board
government established
what does the labour board do (3)
- certifications
- bust unfair labour practices
- declaration of illegal strikes
collective bargaining
- plan bargaining strategy
- negotiation begins
- contract approval
collective bargaining 1. plan barg strat.
Look at other collective agreements review existing contract conduct wage surveys
collective bargaining 2. negotiation begins.
Set a location frequency duration of meetings. Plan the proposals.
collective bargaining 3. contract approval.
When all proposals are agreed to use a paper signed by the parties. Ratification vote is held by the members of.
mediation
2 different rooms
arbitration
court style
conciliation
one table
Grievance
A formal complaint by a specific cause. There could be individual group or union.
health and safety rights
The right to know the dangers
the right to participate in your own safety
the right to refuse, unsafe work.
top workplace issues
1 substance abuse
2 mental health
3 repetitive strain
4 workplace toxins
5 workplace violence
What causes accidents?
unsafe conditions, unsafe acts.
expatriate assignments fails
changing buiz conditions
inability for family to cope
emotional immaturity
cultural differences
help expatriate assignments
-shorten length
-have fam stay home
-careful screening of employee
-special training
ethnocentric
take ur managers all over the world
geocentric
hire best candidate possible
poly centric
hire someone local
levels for cross cultural training
1 impact of cultural differences
2 attitude, culture norms
3 provide fact knowledge
4 skills like language
