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Phlebotomy > Laboratory Operations > Flashcards

Laboratory Operations Flashcards

1
Q

Which of the following is a component of the 2010
National Safety Goals (NPSG) by The Joint Commission (JTC)?
A. Patient approach
B. Patient identification
C. Patient preparation
D. Post phlebotomy patient care

A

B. Patient identification

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2
Q 
Materials and methods established to achieve intended outcomes and used during every specimen collection procedure constitute quality: 
A. Assurance
B. Control
C. Indicators
D. Improvement
A

B. Control

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3
Q 
The quality of a patients experience may be measured by evaluating the success of a medical intervention in improving the patient's condition, termed:
A. Efficiency
B. Efficacy
C. Effectiveness
D. Evaluation
A

B. Efficacy

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4
Q 
The quality of a patient's experience as measured by the suitability of a medical intervention to address a patient's condition is : 
A. Adversary
B. Advocacy
C. Appropriateness
D. Antagonism
A

C. Appropriateness

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5
Q

The quality of a patient’s experience as measured
By the efficiency of addressing a patient’s needs is:
A. Caring functions
B. Concierge medicine
C. Laboratory functions
D. Nursing services

A

A. Caring functions

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6
Q

Which of the following tasks is a quality control procedures?
A. Actively engaging a patient in the identification
Process
B. Maintain good good oral hygiene
C. Tying long hair back
D. Wearing a name badge

A

A. Actively engaging a patient in the identification process.

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7
Q

Which of the following tasks Is a quality control procedure?
A. Appropriately prioritizing specimen collection
B. Maintaining good oral Hygiene
C. Tying long hair back
D. Wearing a name badge

A

A. Appropriately prioritizing specimen collection

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8
Q

According to Clinical & Laboratory Standards Institute (CLSI), draw volumes of evacuated tubes
Must be within what range of the scheduled draw?
A. +_3%
B. +_5%
C. +_7%
D. +_10%

A

D.+_10%

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9
Q

A phlebotomist is scheduled to collect 7 ml of specimen in an evacuated tube According to Clinical & Laboratory Standards Institute (CLSI) ,
What is the acceptable range of draw volume?
A. 6.8-7.2 ml
B. 6.7-7.4 ml
C. 6.5-7.5 ml
D. 6.3-7.7 ml

A

D. 6.3-7.7ml

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10
Q 
The scheduled volume of draw for evacuated tubes should be confirmed every:
A. Day
B. Month
C. New lot number
D. Venipuncture
A

C. New lot number

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11
Q 
Manufacturing defects in needles are best screened for every: 
A. Day
B. Month
C. New lot number
D. Venipuncture attempt
A

D. Venipuncture attempt

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12
Q 
Evacuated tubes manufactured at the same time are identified by:
A. Expiration date
B. Lot number
C. Manufacturer identification number
D. Food & Drug confirmation number
A

B. Lot number

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13
Q

A phlebotomist selects a needle for a Venipuncture
Procedure .She notices that the seal surrounding the needle is loosened. The phlebotomist should:
A.discard the needle
B. Notify security
C. Notify her supervisor
D. Use the needle

A

A.discard the needle

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14
Q 
Which of the following measures is most effective in determining the function of a centrifuge?
A.relative centrifugal force
B. Rotating force
C. Rotating tip radius
D. Rotations per minute
A

A. Relative centrifugal force

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15
Q 
Which of the following is used to calculate relative centrifugal force?
A. Rotator angle
B. Rotating radius
C. Rotating tip radius
D. Volume of evacuated tubes
A

B. Rotating radius

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16
Q 
A device used to measure RPM's (rotations per minute) on centrifuges is called a(n):
A. Aneroid gauge 
B. Refractometer
C. Sphygmomanometer
D. Tachometer
A

D. Tachometer

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17
Q 
When testing blood pressure cuffs for slow leaks, the Mercury should not change by more than what rate to be acceptable?
A. 1mm Hg/ sec
B. 3mm Hg/sec
C. 5mm Hg/sec
D.7mm Hg/sec
A

C. 5mm Hg/sec

18
Q 
Quality assurance indicators must be:
A. Descriptive & specific
B. General and published
C. Published and specific
D. Specific and measurable
A

D. Specific and measurable

19
Q 
A facility has a blood culture contamination rate of 5%. This value indicates: 
A. Control has been completed
B. Patient care is assured
C. Patient care is not assured
D. Staff training
A

C. Patient care is not assured

20
Q

A facility has a blood culture contamination rate of 5%. What course of action does this result require:
A. A corrective action plan must be created & implemented.
B. An incident report must be generated with the nursing service
C. None because it is below threshold value
D. None because it is above threshold value

A

A. A corrective action plan must be created & implemented.

21
Q 
During a staff meeting, a phlebotomy supervisor announces each phlebotomist must demonstrate competency in performing Venipuncture . This is an example:
A. 6 check
B. Progressive discipline
C. Quality assurance
D. Supervisor incompetence
A

C. Quality assurance

22
Q 
A program designed to track outcomes through scheduled audits to continually improve the quality of pt care is:
A. Quality assurance
B. Quality control
C. Continuous quality improvement 
D. Total quality management
A

A. Quality assurance

23
Q 
Which of the following may be used to create continuous quality improvement program?
A. Flow charts
B. Manufacturer recommendations
C. Spot check by supervisors who
D. Surveillance cameras
A

A. Flow charts

24
Q 
The term used to denote specific procedures within a program designed to ensure quality patient care is:
A. Quality assurance
B. Quality control
C. Continuous quality improvement
D. Total quality management
A

B. Quality control

25
Q

The 3 components is a clinical laboratory workflow pathway are:
A. Competency, ethics,professionalism
B. Efficacy, ethics, regulations
C. Pre examination, examination, post examination
D. Respect,service,support

A

C. Pre examination, examination, post examination

26
Q 
Which of the following measures is used to evaluate quality indicators?
A.Panic values
B. Reference ranges
C. Stakeholder values
D. Threshold values
A

D. Threshold values

27
Q 
The phlebotomist enters a pt room and realizes the pt is not there. The phlebotomist should:
A. Contact the pt's doctor
B. Contact the pt's nurse
C.immediately notify security
D.wait in the room for the pt to return
A

B.contact the pt’s nurse

28
Q

If a pt refuses to have his blood drawn ,the phlebotomist should first:
A. Ask the nurse to try to enlist the pt’s cooperation
B. Politely leave the room
C. Remind the pt his physician ordered the test
D. Write “ notify security” on the requisition

A

C. Remind the pt his physician ordered the test

29
Q

An adult male patient refuses to have his blood drawn. The phlebotomist reminds the pt his physician ordered the test and needs the rebuts to properly care for him. The pt continues to refuse. The phlebotomist should:
A.ask the nurse to enlist the pt’s cooperation
B.call security so the pt can be restrained
C.call a colleague to assist with restraining the pt
D. Write “ non compliant “ on the requisition and return the requisition to the lab.

A

A. Ask the nurse to enlist the pt’s cooperation

30
Q 
If a phlebotomist forcibly collects a blood specimen from a pt after the pt has refused the procedure, the phlebotomist can be charged with:
A. Battery
B.malpractice
C. Negligence
D. Slander
A

A.battery

31
Q 
A method of nonverbal communication commonly referred to as body language is:
A. Kinesics
B. Proxemics
C. Sign language
D. Unprofessional
A

A. Kinesics

32
Q 
A method of nonverbal communication involving a persons use and concept of space is:
A. Body language
B. Kinesics 
C. Proxemics
D. Unprofessional
A

C. Proxemics

33
Q 
Requisitions for laboratory testing originate with the:
A. Nurse
B. Patient care associate
C. Physician
D. Respiratory therapist
A

C. Physician

34
Q

What are the components of successful communication?
A. Emotions, volume adjustment, sender, receiver
B. Feedback, filters, cultural & generational differences
C. Sender, receiver, filters
D. Sender, receiver, feedback

A

D. Sender, receiver, feedback

35
Q

Telephone etiquette includes:
A. Allowing the phone to ring at least 6x before answering
B. Leaving the telephone line open while looking for information requested
C. Saying “ hold please” immediately after picking up the receiver
D. Using a positive tone of voice

A

D. Using a positive tone of voice

36
Q 
When verbal and nonverbal messages do not match, it is called:
A. Empathy
B. Filter
C. Kinesics slip
D. Proxemics slip
A

C. Kinesics slip

37
Q 
A method of nonverbal communication involving a persons use and concept of space is:
A. Body language
B. Kinesics 
C. Proxemics
D. Unprofessional
A

C. Proxemics

38
Q 
Requisitions for laboratory testing originate with the:
A. Nurse
B. Patient care associate
C. Physician
D. Respiratory therapist
A

C. Physician

39
Q

What are the components of successful communication?
A. Emotions, volume adjustment, sender, receiver
B. Feedback, filters, cultural & generational differences
C. Sender, receiver, filters
D. Sender, receiver, feedback

A

D. Sender, receiver, feedback

40
Q

Telephone etiquette includes:
A. Allowing the phone to ring at least 6x before answering
B. Leaving the telephone line open while looking for information requested
C. Saying “ hold please” immediately after picking up the receiver
D. Using a positive tone of voice

A

D. Using a positive tone of voice

41
Q 
When verbal and nonverbal messages do not match, it is called:
A. Empathy
B. Filter
C. Kinesics slip
D. Proxemics slip
A

C. Kinesics slip

Phlebotomy (2 decks)

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