LAB

Question 1

What is the Care Quality Commission (CQC) responsible for?

Answer 1

Monitoring and inspecting h&s care services in England

Question 2

Give 5 examples of the services that the CQC monitor and inspect?

Answer 2

• hospitals
• GP practices
• Clinics
• Dentists
• Residential care homes

Question 3

What is required for all health and social care services in England?

Answer 3

They must register with the CQC

Question 4

What does the CQC aim to ensure?

Answer 4

H&s services are of high quality, and delivered safetly, effectively and compassionately

Question 5

What is NICE responsible for?

Answer 5

Providing guidance + advice on current best practice to control and improve h&s care provision

Question 6

What 2 things does NICE provide guidance for?

Answer 6

• most appropriate treatments and cost effectiveness of them
• use of technology and procedures and whether they are safe

Question 7

What is ofsted?

Answer 7

Office of Standards in education that regulate and inspect educational services

Question 8

What happens when a service applies for registration with the CQC?

Answer 8

-Checks to ensure it meets necessary standards of safety and has the resources to ensure high standard of care

Question 9

What do inspectors publish for healthcare settings?

Answer 9

National Minimum Standards (NMS)

Question 10

What are 4 examples of evidence that inspectors use to support their judgements?

Answer 10

• Feedback from service users
• Complaints
• Written reports of care practice
• On-site inspection

Question 11

What changes can be made to practices if they do not meet the required standards?

Answer 11

• Improvements to policy and practice
• Requirement/warning notice issued
• Changes to a care providers registration
• Pursuing a criminal prosecution

Question 12

What are the 4 organisations that regulate professions in h&s care services?

Answer 12

• Nursing and Midwifery Council (NMC)
• The Health and Care Professionals Council (HCPC)
• The General Medical Council (GMC)
• The Royal College of Nursing (RNC)

Question 13

How are services improved by regulation?

Answer 13

• Regular CPD
• Investiagte complaints and suspend members/ require additional training or remove from professional register.

Question 14

What are the 4 responsibilities of organisations towards staff?

Answer 14

• Ensure they understand how to implement the organisations code of practice
• Meeting National Occupational Standards (NOS)
• Undertake CPD
• Ensure safety of staff

Question 15

How can managers ensure safety of staff?

Answer 15

Allow them to:

• have internal/external complaints dealt with properly
• whistleblowing
• have membership of trade unions
• follow protocols of professional bodies

Question 16

What is whistleblowing?

Answer 16

Telling an organisation outside of the setting in which they work that the quality of care at their workplace is dangerously poor.