La service à la clientèle

Question 1

To be right

The client is always right

Answer 1

Avoir raison

Le client a toujours raison

Question 2

A customer, a client

An external client
An internal client
A difficult client
A demanding client
A satisfied client
A customer-oriented approach

Answer 2

Un client

externe
interne
difficile
exigeant
satisfait
Une approche client

Question 3

A clientele

A diversified clientele

Answer 3

Une clientèle

diversifiée

Question 4

A contact

To have good rapport
To be in touch

Answer 4

Un contact

Avoir un bon contact
Être en contact

Question 5

Accessible

To be accessible

Answer 5

Disponible

Être disponible

Question 6

Accessibility

Answer 6

La disponibilité

Question 7

To listen

To have a good ear

Answer 7

Êcouter

Savoir écouter

Question 8

To make a complaint

Answer 8

Se plaindre

Question 9

A complaint

Answer 9

Une plainte

Question 10

A product, a service

A good quality product, service
A popular product
A dependable product, service

Answer 10

An produit, un service

de qualité
en demande
fiable

Question 11

Information

Answer 11

Un renseignement

Question 12

To inform

Answer 12

Renseigner

Question 13

To react

To a need
to a request
to a complaint

Answer 13

Répondre

à un besoin
à un demande
à une plainte

Question 14

Respect

To be lacking respect
To treat with respect

Answer 14

Le respect

manquer de respect
Traiter avec respect

Question 15

To satisfy

the client
as promptly as possible

Answer 15

Satisfaire

le client
le plus rapidement possible

Question 16

Satisfaction

Client satisfaction

Answer 16

La satisfaction

du client

Question 17

A service

a courteous service
an efficient service
on-line service
a quick service
to service
to provide a service

Answer 17

Un service

courtois
efficace
en ligne
rapide
assurer un service
fournir un service