L102 -

Question 1

Organizational-Level Leadership

Answer 1

leading change, group/team development, developing relationships, shared vision, extending influence all could have been used by B. Healey.

Question 2

Big Idea

Answer 2

Gaining commitment requires thoughtful application of both power and influence to change attitudes, beliefs and behaviors.

Question 3

Leadership

Answer 3

is the process of influencing people by providing, direction, and motivation to accomplish the mission and improve the organization. ADRP 6-22

Question 4

Power

Answer 4

Getting someone to do something whether they want to do it or not. Power is the capacity to influence others.

Question 5

Influence

Answer 5

Application of power.

Question 6

Influence Techniques (soft)

Answer 6

Ingratiation, personal appeals, inspiration, participation, relationship building, consultation. Soft aligns to “personal power”.

Question 7

Hard Techniques (hard)

Answer 7

coalition, legitimate request, pressure. Hard aligns with positional power.

Question 8

Rational

Answer 8

Rational persuasion, exchange, apprising, collaboration. Aligns with both personal and positional power.

Question 9

LRM - Maxwell

Answer 9

Attributes and competencies associated with the LRM and how “you” affect the overall process.

Question 10

Compliance

Answer 10

change in behavior - external (timeline)

Question 11

Commitment

Answer 11

change in thinking - internal (belief)

Question 12

compliance vs. commitement

Answer 12

vision, belief and buy-in. maintain an understanding of both simultaneously. understand how to influence based on situation.

Question 13

Position Power (Coercive, Legitimate, Reward, Informational)

Answer 13

Compliance. Passing of the colors.

Question 14

Personal Power (Expert, Referent)

Answer 14

Commitment. Assigned to you by your subordinates. *Moral courage.

Question 15

Position Power

Answer 15

Hard

Question 16

Position & Personal Power

Answer 16

Rational

Question 17

Personal Power

Answer 17

Soft

Question 18

Emotional Intelligence

Answer 18

Self-Awareness, Self-Management, Social Awareness, Social Skill.

Question 19

self-awareness *LRM

Answer 19

knowing one’s emotions

Question 20

self-management *LRM

Answer 20

managing one’s emotions

Question 21

social awareness *LRM

Answer 21

recognizing emotions in others. critical for determining effective influence techniques.

Question 22

social skill

Answer 22

handling relationships. the application of influence techniques.

Question 23

Leadership Styles

Answer 23

authoritative, affiliative, democratic, coaching (commitment); pacesetting, coercive (compliance).

Question 24

Influence: The Application of Power

Answer 24

Deferential or expert power? Failure in influencing though rational, can be correct and still fail, relevance of insight, insight, relevance to the institution.