L1 Flashcards
is the process of sending and receiving messages sometimes through spoken and written words, and sometimes non-verbally through facial expressions, gestures and voice qualities.
Communication
Laswell’s Verbal Model
Linear
Comunicator
Message
Medium
Receiver
Effect
Shannon and Weaver’s Model
> added noise as a component
Interactional Model by Wilbur Schramm
Speaker is the source of the idea
Answers the question “from whom?”
Message
The idea being communicated
Answers the question “what?”
Physical Noise:
Physiological Noise:
Psychological Noise:
Semantic:
Cultural Noise:
> Environmental Sounds
Illness
Beliefs, behaviors
Diff. Meaning
Wrong explantion or non-verbal communication
Participants switch roles between senders and receivers
Transactional Model
Social Context
-learned explicitly through parental guidance and formal education
Rules
SC
Social conventions picked up through trial and error in one’s social circles
Norms
Relational Context
One person is give higher respect than the other
Hierarchical
RC
Both sender and receiver are viewed as equal
Lateral
Cultural Context
Race, nationality, ethnicity, gender, religion, socioeconomic class, level of ability
Principles of Communication:
Communication is…
Transactional
Inevitable
Goal-oriented
Has various levels
Complex
Can be learned
Relational
Guided by culture
Ethics in Communication
Communicators are:
>Honest
>Aware of the consequences of their thought and actions
>Value diversity and respect other’s opinions
>Just and fair
> Between two people
good ________ follow’s Immanuel Kan’ts philosophy
Interpersonal Communication
Collection of people with a common goal, sense of belongingness and mutual influence
Group communication
The bigger the group the less influence each person has on the group and the greater the chance the _______ will emerge.
subgroups
Works best in teams, where each individual has clearly defined roles, duties and responsibilities
Group communication
Can be done live or can be done through mass communication where a mediated message is ent out to many people at the same time
Presentational Communication
Process by which different parts of the world interact and integrate economically, politically and culturally
Globalization
Is a term used to describe the increasing connectedness and interdependence of world cultures and economics
Globalization
(National Geographic)
Involves sending a message from one country to another through a five step process: sending, encoding, traveling through a channel decoding and receiving
Global Communication
Multicultural Workforce
Diverse cultures = Diverse Skill sets
Standards for communicating in the work setting
Business Communication
One on One, heads of state
Billateral talks
