L1 Flashcards

1
Q

is the process of sending and receiving messages sometimes through spoken and written words, and sometimes non-verbally through facial expressions, gestures and voice qualities.

A

Communication

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2
Q

Laswell’s Verbal Model
Linear

A

Comunicator
Message
Medium
Receiver
Effect

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3
Q

Shannon and Weaver’s Model

A

> added noise as a component

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4
Q

Interactional Model by Wilbur Schramm

A

Speaker is the source of the idea
Answers the question “from whom?”

Message
The idea being communicated
Answers the question “what?”

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5
Q

Physical Noise:
Physiological Noise:
Psychological Noise:
Semantic:
Cultural Noise:

A

> Environmental Sounds
Illness
Beliefs, behaviors
Diff. Meaning
Wrong explantion or non-verbal communication

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6
Q

Participants switch roles between senders and receivers

A

Transactional Model

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7
Q

Social Context
-learned explicitly through parental guidance and formal education

A

Rules

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8
Q

SC
Social conventions picked up through trial and error in one’s social circles

A

Norms

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9
Q

Relational Context
One person is give higher respect than the other

A

Hierarchical

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10
Q

RC
Both sender and receiver are viewed as equal

A

Lateral

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11
Q

Cultural Context

A

Race, nationality, ethnicity, gender, religion, socioeconomic class, level of ability

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12
Q

Principles of Communication:

A

Communication is…
Transactional
Inevitable
Goal-oriented
Has various levels
Complex
Can be learned
Relational
Guided by culture

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13
Q

Ethics in Communication

A

Communicators are:
>Honest
>Aware of the consequences of their thought and actions
>Value diversity and respect other’s opinions
>Just and fair

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14
Q

> Between two people
good ________ follow’s Immanuel Kan’ts philosophy

A

Interpersonal Communication

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15
Q

Collection of people with a common goal, sense of belongingness and mutual influence

A

Group communication

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16
Q

The bigger the group the less influence each person has on the group and the greater the chance the _______ will emerge.

A

subgroups

17
Q

Works best in teams, where each individual has clearly defined roles, duties and responsibilities

A

Group communication

18
Q

Can be done live or can be done through mass communication where a mediated message is ent out to many people at the same time

A

Presentational Communication

19
Q

Process by which different parts of the world interact and integrate economically, politically and culturally

A

Globalization

20
Q

Is a term used to describe the increasing connectedness and interdependence of world cultures and economics

A

Globalization
(National Geographic)

21
Q

Involves sending a message from one country to another through a five step process: sending, encoding, traveling through a channel decoding and receiving

A

Global Communication

22
Q

Multicultural Workforce

A

Diverse cultures = Diverse Skill sets

23
Q

Standards for communicating in the work setting

A

Business Communication

24
Q

One on One, heads of state

A

Billateral talks